Epicor Virtual Agent (EVA) is intelligence personified. An artificial intelligence (AI) tool for your ERP system, its context-aware, natural language processing (NLP) allows users to interact with EVA just like they would with any other colleague—either by talking or texting. This makes the breadth and depth of the industry-specific functionality and information available inside the system directly accessible to a larger audience—boosting productivity and efficiency and giving your company an improved return on ERP investment. But that is just one aspect of EVA. More than just a chatbot, EVA returns richly formatted information with multiple button choices for suggested next actions.

 

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About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Tuffaloy Products, Inc. is a South Carolina-based global manufacturer of metals and welding products for automotive and industrial markets. It’s a fourth-generation family-owned business with an 80-year history. Tuffaloy has a unique ability to adapt and change with the times, expanding into a wide array of products and services across six locations around the world.

Success Highlights

Challenges

  • Needed to update outdated system
  • Small company with no IT staff
  • Needed global visibility
  • Visibility for salespeople (open quotes, customer sales info)
  • Needed a flexible system to manage different manufacturing processes
  • Needed a simple, easy to understand solution
  • Needed scalability

Solution

  • Epicor® ERP
  • Left legacy ERP system
  • Felt Netsuite software was not a strong MFG solution, and liked Epicor’s functionality
  • Initially on Multi-Tenant, recently migrated to the Public Cloud
  • Electronics and industrial fabrication MFG customer
  • 6 companies with 5 locations in the U.S., UK, Canada, and Mexico
  • Early adopters of Jitterbit®

 

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About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.