As our world changes, we’re becoming more connected in all aspects of our personal and professional lives. While the number of connected devices increases, the cost of technology is decreasing, and fundamentally changing our expectations. The pervasive use of smartphones, smartwatches, and home virtual assistants serves up a steady stream of information that keeps us always connected to nearly whatever and whoever we choose. Now, facilities are increasingly becoming connected—like connected cars, connected cities, and connected flights. That means organizations are also creating new connections—like connected factories, warehouses, and machines, as well as the underlying software—to innovate how they leverage data for productivity gains, savings, and revenue growth.

 

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About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Solarvest Holdings Berhad is one of the market leaders in Malaysia’s nascent but growing solar photovoltaic energy industry. Since its founding in 2012, the company has established itself as a household name in the residential solar business, but has since expanded its commercial/industrial and utility-scale segments. Once a four-man company, Solarvest has grown into an impressive mid-sized business—they currently manage a staff of about 180 people and in 2018, the company raked in RM112 million in revenue.

Solarvest operates in the solar industry’s Engineering, Procurement Construction & Commissioning (EPCC) segment, and has become well-known for its capabilities across a whole range of project sizes. The company’s agile and experienced team has been involved in building not just large scale infrastructure for commercial clients, but also smaller solar plants for residential homes. Solarvest provides end-to-end expertise in engineering and project managing clients’ projects, as well as round-the-clock customer support.

Success Highlights

Challenges

  • Managing a diverse range of offerings and operations
  • Working with many different market segments, using a number of different platforms
  • Trying to remain cost-effective, whilst being flexible to keep up with market needs

Benefits

  • Processes are more streamlined, with information easier to communicate
  • The entire companies information databases were digitized and brought onto a single platform
  • Reduce operational bottlenecks and mitigate the risk of human error
  • Boost productivity, resulting in taking on more projects

Solution

  • Epicor® ERP

 

Epicor-ERP-Solarvest-Holdings-Berhad-CS-ENS

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Empowering your customers to direct their experience will have a positive effect on their perception of your services. Better visibility, better access, and more relevant data ensure clients are satisfied with every step of the customer journey. Bezlio delivers a superior tie in with existing Epicor ERP systems to empower customers, reduce resource costs, and improve ROI. Read on for more info on our strategic partner, Bezlio.

 

Self Service Portals

Among the many features Bezlio self-service portals provide, order visibility, shipping, and order detail tools rank among the most critical in the eyes of the customer. Here’s how Bezlio addresses these needs to deliver a superior service portal and customer experience.

Open Order Access

By allowing customers to view their full queue of open orders that are ready for processing they can address those that are more time sensitive, make better forecasting and drill-down into further details on an as-needed basis.

Order Tracking

A simple and self-explanatory approach to giving customers further visibility into the ordering process, your customers gain better forecasting and turnaround time on orders. This empowers them to deliver on their obligations with better accuracy. As a result, their trust in your dependability increases.

Order History

Providing full visibility into order history allows customers to recreate previous purchases with ease, download and print the necessary details as needed, and maintain cleaner data regarding invoicing, supply on-hand, and spend over given time periods.

Shipment Tracking

Shipping visibility gives customers access to the full field of details regarding every order, including invoice numbers, dates, quantities, order numbers, PO numbers, part numbers, and much more. Good for both in-process and historical data, shipping visibility is one component of Bezlio’s services everyone agrees is essential.

Parts And Inventory Lookup

General and custom parts look-up facilitates real-time inventory visibility to ensure your customers can get the parts and products they need to be delivered on-time and as expected.

Invoice Archives

Convenience invoice sorting and search allows customers to find their invoices by order number and to share essential invoice details with the click of a mouse button.

Autonomous Order Entry

Going one step further than reviewing important order and inventory details, the ability to place orders on their own, without the tedious set-up associated with complicated e-commerce platforms.

About Bezlio

Bezlio a US-based company with 15 years of experience in customizing and optimizing ERP (enterprise resource management) systems and manipulating data. Specializing in mobile, cloud-based integrations, Bezlio offers many supplemental tool integrations for existing Epicor systems, such as mobile crystal reports, Amazon Seller integration, Salesforce + ERP, tableau write-back, and the recently added self-service customer portals.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.