Mohawk Fine Papers manufactures and distributes premium uncoated paper and coated stock. They pride itself on being the first major manufacturing company to derive 100% of its electricity from wind power. Mohawk ranks as the largest maker of premium printing, writing, and imaging papers in the country.

The privately owned, over 150-year-old company runs three paper mills—one in Cohoes, NY another in nearby Waterford, NY, and a third in Hamilton, OH. It also operates a distribution center in Albany, NY, a warehouse and converting center in Saybrook, OH, a sales office in Scotland, and a distribution center in the Netherlands. In all, the company employs roughly 725 people—including 75 corporate office employees. Today Mohawk distributes papers in more than 50 countries worldwide.

 

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About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, or renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


With a popular line of wood pellet grills and barbecue accessories, Traeger Grills knew it needed to get its manufacturing analytics to continue its impressive growth.

Big box retailers, specialty dealers, and cooking events had helped dramatically increase awareness of Traeger products among key customer groups, from backyard barbecue enthusiasts to world-renowned chefs. But the company sensed potential challenges ahead as its monthly product requests had reached the thousands.

 

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About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, or renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


 

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About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, or renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


Smurfit Kappa Ireland implemented Epicor to enable multi-plant sales and stock management with purpose-built corrugated packaging manufacturing software.

Success Highlights

Challenges

  • A centralized database model
  • Route sales orders to any SKI plant for manufacturing
  • Manage work from plant to plant, with a consolidated view of all orders
  • Standardized business and management reporting, business procedures, and documentation
  • Full stock visibility and unit-based tracking

Solution

  • Epicor BVP, an extension of Epicor ERP, the world’s leading business software solution for the corrugated packaging industry

Benefits

  • Order routing for cost savings and maximum efficiency
  • Order tracking in all plants, across the entire organization
  • Improved information sharing across all business units
  • Business intelligence dashboards and reports on key performance indicators
  • Full visibility and traceability of inventory

 

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About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


You never get a second chance to make a first impression. That’s why The Tool Crib, Inc. decided to leverage the Epicor Integrated Forms Design and provide a personalized touch.

Success Highlights

Challenges

Help a Knoxville, Tennessee-based tools wholesaler offer personalized customer service.

Solution

  • Epicor Integrated Forms Design

Benefits

  • Eliminated printing and programming costs
  • Created high-quality, professional forms
  • Produced customer-specific forms
  • Improved customer service

 

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About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


Epicor-Customer-Testimonial-Video-Northern-Transformer-Asset-Card-ENS

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


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About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


Epicor-Wipaire-Customer-Testimonial-VI-Asset-Card-ENS

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


Epicor-ERP-Rainier-Industries-Asset-Card-VI-ENS

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


Business continuity can be disrupted in several ways, such as natural disasters, scaled-back staffing, security breaches, and infrastructure failure. Most businesses have a hard time adapting to new ways of working when every day is interrupted. Manufacturing companies tend to have unique business cases and their own unique set of circumstances to address when external forces alter the here and now. However, preparedness and technology can support business continuity and ensure operations continue to run smoothly. Here is how some of Encompass Solutions’ customers are currently managing operations in a disruptive environment.

M Holland Company – Business Continuity Amid Disruption

At M. Holland Company, our IT support staff is used to providing remote work support to our international team of sales employees, but with the recent change in safety and health hazards, our entire operations office location has gone fully remote. This proved to be a challenge when employees who are usually in the office are now working from their homes. We have found that a lot of the pain from these users is the fear of the “unknown”. New types of issues arise when they are working from home; these are different than the normal ones we see every day in the office. We’ve been able to provide top notch issue resolution and training for our newly remote workers by utilizing instant messaging, video, and voice solutions through Microsoft Teams. Taking the extra time to call our users, normalizing the use of video chat, and screensharing has helped our team be more accustomed to the work from home setting. IT support can still deliver the same level of support, with “digital” face to face contact. This extra support in these challenging times has improved morale for our operations users, which helps them continue to support our sales teams efficiently while working in their new remote environments.

Lauren Palmer-Smith – Team Lead, Innovation and Technology at M. Holland Company

National Tube Supply – How Encompass Is Bridging The Gaps

I want to let you know that the partnership we have with Encompass is invaluable.  The support you continuously give our organization and the expediency with how you react to our ever-needing changes is sincerely appreciated.

I found out yesterday that we are the only steel tube distributor in Illinois that is “set up” the way we are.  We had the vision and expertise on our side that allowed us to react quickly to this current environment.  Our competitors still have all their employees going to work and are not able to have them work remotely.  Since our business is deemed “essential”, we remain open and we have the piece of mind knowing our employees are safe at home and still able to be 100% productive.

We had a project slated for Production at the end of Q2 and as a result of COVID-19, many customers requested this be expedited. Jarrad Kitching and John Ramsay (and our own Eileen Hankosky) once again, came though for us and hit it out of the park.  We went live on Tuesday. Three months ahead of schedule.

Michele Markowski – Board Member at National Tube Supply

Manufacturing is an essential industry, for some, now more than ever. We remain a dependable partner for our customers to turn to when their process and technology needs demand expert assistance. Our commitment to supporting our partnerships has been in place since the beginning of each relationship and will continue to grow through these trials and what may come.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass has helped modernize operations and automate processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.