Meaningful relationships exist across your company and are a great resource for serving customers and improving efficiency. When workers engage with each other to solve problems and innovate processes, your business benefits and strengthens. By integrating unstructured meetings and conversations with your critical business ERP data and by enabling worker conversations digitally, you can help eliminate worker silos—giving your business a competitive advantage.

Epicor Collaborate is an enterprise-wide collaboration and productivity tool built on a cloud platform. Easy to use and intuitive with hashtags and mentions, Collaborate connects groups of workers simply. When your employee teams communicate digitally, you increase customer responsiveness and satisfaction.

Actionable Collaboration for Greater Productivity

Easily accessible across the Kinetic application, Collaborate, shifts workers from monitoring analytical dashboards and reports to being actively engaged with instant notifications from ERP processes and events. Collaborate with message streams to collect and communicate these messages across the enterprise. Outlier processes that often bury users in meetings or email are easily mainstreamed with the flexibility and simplicity of Collaborate—optimizing productivity. Key integrations driving worker productivity include Microsoft Teams®, Epicor IoT, Epicor Virtual Agent (EVA), and Epicor Data Discovery.

Microsoft Teams Integration enables teams with external players to connect on project details by sharing Epicor Collaborate messages.

Being notified of adverse events in ERP or directly from your equipment through Epicor IoT, can drive new levels of responsiveness and productivity.

Not every solution that improves productivity has to be complicated. Epicor Virtual Agent (EVA) delivers on simplicity through natural language to answer questions of Kinetic.

Businesses that share and coalesce around business metrics are data-driven organizations that thrive on solving problems. Collaborate offers users the ability to shared Epicor Data Discovery (EDD) metrics.

Epicor Collaborate Benefits

Epicor Collaborate allows businesses to leverage their two most important resources, information, and personnel, in tandem. Reap the benefits of an actively engaged workforce fueled by the enterprise data you need to make informed decisions, quickly. Those benefits allow your business to:

  • Modernize employee communication for more engaged workers
  • Boost team productivity and responsiveness
  • Experience new levels of worker efficiency
  • Share and action metrics as exceptions occur
  • Eliminate worker silos to improve customer responsiveness
  • Reduce time wasted with email and status update meetings

Easy to deploy

Both Kinetic in the cloud and Kinetic on premises are easy to integrate with Collaborate. There are three simple steps to get started.

Simple to learn—designed for business

Collaborate contains many of the same interface conventions your employees use at home on their devices. This makes Collaborate simple to use and quick to learn. Since employees can adopt the features with near immediacy, Collaborate can offer a fast return on investment. Available to work with Kinetic in the cloud or on-premises, Collaborate helps all users stay in touch.

Employees log into the Kinetic Home Page and select the Collaborate tab. They can then start messaging, subscribing to ERP events, and sharing knowledge. Collaborate functions are like other leading cloud-native digital messaging tools, but the feature is designed for heightened connectivity for Kinetic and your business.

The promise of the Cloud

Built on the Microsoft® Azure® platform, Collaborate is a cloud solution that leverages powerful Azure tools to deliver security and scalability for your messaging needs. More importantly, the cloud platform provides access to Collaborate on a desktop or a compatible tablet through the Epicor Home Page. Collaborate makes work happen—providing timely messages anywhere for rapid decision making.

Enterprise-wide Collaboration

Multisite, multi-company organizations need to communicate across boundaries to solve problems and remain responsive to customers. As a cloud-based solution, Epicor Collaborate delivers messaging capabilities for intercompany and inter-site conversations. Featured in this capability is the ability to create Enterprise groups that can span locations for greater business efficiency.

Share knowledge

Sharing knowledge helps businesses more easily onboard new employees and retain critical knowledge to support future operational efficiency. Making it easier for staff and departments to share information means that skills and knowledge can be pooled— leading to thorough problem solving, better project progression, and new ideas. Collaborate provides a robust repository of contextual and searchable messages to help workers find answers to repeatable customer issues, store and retrieve process knowledge, and maintain historical audits.

Operational Visibility

Subscribing to exceptions in ERP data helps business leaders respond to problems as they happen. For example, a stakeholder may subscribe to a customer or credit hold status. Once a credit hold message appears in their Collaborate message thread, stakeholders can message finance immediately to determine the reason and follow up with the customer.

Group Messaging

Employees exceedingly work in groups to drive innovation and meet customer expectations. In particular, being able to support cross-functional teams that can coalesce around a complex estimate, project, customer issue, production event whether single instance or ongoing, and more. Introducing this group functionality (both public and private) is important as members are informed on a timely basis and can offer their perspectives.

Microsoft Teams Integration

Microsoft Teams is an industry-leading collaboration platform that combines persistent workplace chat, video meetings, file storage, and application integration for businesses. It is widely used and sits alongside Microsoft Office 365® productivity tools. Collaborate with Groups connected to Microsoft Teams to share communications across users, including external guests outside of Kinetic. Note: This feature requires Microsoft Office 365 level AD.

Custom Notifications (Change Data Capture (CDC) and BPM)

Greater responsiveness in the business workflow can be more easily achieved with instant notifications guiding your processes. To offer more opportunities to build these notifications into your processes, Collaborate lets users create custom notification rules. This is achieved with the Change Data Capture (CDC) management solution.

Additionally, users can design a Business Process Management (BPM) workflow to post custom notifications in a Collaborate message stream through a new Notify Collaborate action. Users can leverage Data Directives, Method Directives, and Epicor Functions to create workflows that include the Notify Collaborate actions and the action that triggers them.

Operational Efficiency from IoT Notifications

Boosting operational oversight to deliver great performance with Epicor IoT is easier in the latest release as users can view IoT notifications within Collaborate message streams. Users can configure IoT-based notifications via BPM and feed them into Collaborate. This allows users to be notified of asset performance while collaborating with a group of stakeholders on failure situations.

Instant Answers with Epicor Virtual Agent (EVA)

EVA helps users automate mundane tasks such as looking up a contact or inventory information-all she needs is a simple text command. Integration with Collaborate supports EVA skills or commands within message streams. Ask EVA to show you a customer, and then the customer credit, and she will return richly formatted information. The experience and the skills supported are consistent with what is offered in the EVA mobile app.

File Sharing Support

Collaborate users can share files easily, selecting their preferred choice of cloud file storage system. Attaching files in the feeds and conversations speeds up teamwork in any company, and the attachment is saved in the file storage system.

Collaborate integrates with multiple cloud storage providers such as Google Drive® or Dropbox®. Epicor ECM (Enterprise Content Management) is also an option for Collaborate file storage, no matter whether Epicor ECM is Cloud or On-Premises.

Actionable EDD Metrics Drive Improved Productivity

More easily describe business challenges with EDD metrics in Collaborate. Users can leverage an EDD widget to snag and share EDD metrics, including comments that drive actions. New levels of productivity can result when metrics are shared and actioned as exceptions occur. Any key metric can be shared from sales, finance, or operations.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, or renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


Epicor Software Corporation drives business growth. We provide flexible, industry-specific software that is designed around the needs of our manufacturing, distribution, retail, and service industry customers. More than 45 years of experience with our customers’ unique business processes and operational requirements are built into every solution—in the cloud, hosted, or on-premises. With a deep understanding of your industry, Epicor solutions help spur growth while managing complexity. The result is powerful solutions that free your resources so you can grow your business.

 

Epicor-Enterprise-Resource-Planning-Catalog-BR-ENS

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, or renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


Keeping your customers at the center of your business means responding to their requests in a fast and efficient way. Your customers are used to getting what they want when they want it, so you need to leverage the latest technology to meet their increasing demands.

Epicor Customer Relationship Management (CRM) is a modern platform that provides a 360-degree view of the entire customer, supplier, or partner relationship. Control every aspect of your company’s interaction with customers and prospects—from generating the lead, to developing the opportunity, taking the order, producing and shipping or supplying the goods or services, receiving the payment, and supporting the customer.

 

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About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, or renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


The furniture and fixtures industry worldwide is facing new challenges every day. Consumer demand is changing at a rapid pace—reflecting this generation’s always-evolving lifestyle. As a result, customers are seeking multipurpose furniture that meets their needs, and product design is becoming more complex and personalized. The industry is also dealing with new business models and the growing pressure from low-cost manufacturing competitors. Leaders need to manage more global manufacturing networks and supply chains while making sure they are compliant with quality, health and safety, and environmental standards.

Epicor for Furniture and Fixtures is a global enterprise resource planning (ERP) software solution that can help your business transform these challenges into opportunities for innovation and growth. Epicor is uniquely positioned to manage the requirements of multifaceted manufacturing businesses by supporting simple to complex manufacturing requirements—including full warehouse management, short-run custom make-to-order manufacturing, high-run make-to-stock, and mixed-mode manufacturing with a single comprehensive solution.

 

Epicor-ERP-Furniture-and-Fixtures-Industry-Overview-BR-ENS

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, or renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


Connect from anywhere, reduce your IT burden, and leverage industry best practices with Epicor ERP on the Microsoft® Azure® cloud platform. Go with the standard model or choose among options to defer upgrades, comply with ITAR, or add environments. Embedded Education keeps your team productive with short, contextual training videos right when needed

 

Epicor-ERP-Cloud-Flyer-ENS

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Founded in India in 1972, A.C. Brothers is a market leader in gifts and home accessories. Today, the company makes hard goods such as wooden and metal designer home furniture and accessories using the traditional skills of local artisans. The company’s goal is to supply top-quality accessories and furniture with international designs—all while building strong ties with its customers.

Success Highlights

Challenges

  • Lacked a single source of data throughout the supply chain.

Solution

  • Epicor® ERP

Benefits

  • Delivered accurate business data to improve decision-making
  • Increased production through more efficient use of resources
  • Reduced customer delivery delays from 18% to 14%
  • Freed up capital and space with a 5% reduction in inventory carrying costs
  • Vastly improved customer and supplier satisfaction

 

Epicor-ERP-AC-Brothers-CS-ENS

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


Baxter Manufacturing—a subsidiary of ITW Food Equipment Group—is a worldwide leader in designing and manufacturing quality cookware and baking equipment. One of the advantages of being owned by the ITW consortium is that the company gives subsidiaries like Baxter resources to succeed, yet also lets them choose their technology systems. Several other ITW companies also successfully rely on Epicor ERP to grow their business, but Baxter stands out for staying on the leading edge of the system and being an expert in how to leverage the technology to help its customers create authentic experiences for consumers.

Success Highlights

Challenges

  • The dated ERP system lacked the flexibility to accommodate the business’ fast pace

Solution

  • Epicor® ERP

Benefits

  • Reduced production lead time from 2 months to 1 day
  • Offered out-of-the-box functionality with easy-to-use data mining capabilities
  • Provided real-time information with a 360-degree view of the business
  • Helped identify business opportunities with existing customers through manufacturing resource planning (MRP) and customer relationship management (CRM) modules

 

Epicor-ERP-Baxter-Manufacturing-CS-ENS

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


Headquartered in Hixson, Tennessee, Card-Monroe Corp. (CMC) is the world’s leading manufacturer of custom-built tufting equipment used to manufacture carpets for a variety of flooring markets and applications. This ranges from residential to commercial applications of carpeting, combining a vast array of textures and color options. This includes artificial turf for sports fields and hospitality carpet with sophisticated styles found in hotels, restaurants, corporate offices, and convention centers.

Success Highlights

Challenges

  • Integrate manufacturing, inventory control, and accounting processes into one comprehensive ERP system

Solution

  • Epicor ERP
  • Epicor Data Management Tool (DMT)

Benefits

  • Improved ability to manage customer orders from quote entry throughout production, shipping, invoicing, and follow-up
  • Enhanced shop flow and collaboration among employees resulting in efficiencies that reduced assembly cycle times by 30% and machine shop work-in-process by 40%
  • Transported more than 670,000 records during implementation from differing sources into the Epicor ERP solution with complete accuracy
Epicor-ERP-Card-Monroe-Corp-CS-ENS

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


Headquartered in Nappanee, Indiana, Challenger Door is a leading manufacturer of doors for the recreational vehicle (RV) and cargo trailer industries. This includes everything from feeder and entrance to storm and baggage doors for applications such as ambulances, horse trailers, transit buses, and motorhomes.

Success Highlights

Challenges

  • Accommodate ongoing growth by connecting employees in real-time and supplying near-instantaneous access to company-wide data

Solution

  • Epicor® ERP

Benefits

  • Easy review of production schedules, historical data, and project details
  • Automatic calculations for complex project specifications and cut-sizing
  • Streamlined processes from the production floor to accounting, shipping, and billing
  • Growth by 30 percent in each of the past eight years, and 133% from 2012 to 2016

 

Epicor-ERP-Challenger-Door-CS-ENS

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


Aerobiotix, Inc. develops, manufactures, and markets professional air treatment systems for the healthcare market. Since 2013, they have actively worked with administrators and facilities nationwide to evaluate air quality issues, set targets, and prescribe the appropriate solutions through careful cost/benefit analyses.

In May 2017, Aerobiotix launched their new HEPA Ultraviolet Air Recirculation System—the Illuvia 500UV—to capture five percent of the U.S. hospital system marketplace within the next two years. This objective is backed by efficacy studies showing that a single pass through the device eliminates bacteria and spore-related viruses by 99 percent.

Success Highlights

Challenges

  • Further company growth through the meticulous tracking of inventory, sales, purchases, and deliveries

Solution

  • Epicor® ERP Cloud

Benefits

  • Track the status and use of every machine in the production cycle at 30 separate hospitals nationwide
  • Improve sales tracking and performance
  • Easily transfer products and supplies from one location to another
  • Integrate general ledger functions
Epicor-ERP-Cloud-Aerobiotix-CS-ENS

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.