Automotive Suppliers face a bewildering array of frequently-changing Customer Requirements, Regulations and Procedures, all intended to place the burden of managing the flow of goods squarely upon their shoulders.  Keeping close watch on Forecasts, Daily Ship Schedules, Advance Ship Notices and Pay on Receipt can strain Supplier staff. While there is a wealth of Automotive Supplier pain points to navigate on a daily basis, we’ll address the most common and cantankerous in the following article, which includes:

  • Keeping track of Accum-Shipped-to-Date per Part
  • Inaccurate Trading Partner data
  • Rapidly-Changing Daily Ship Schedules
  • Advance Shipping Notification (ASN) mistakes
  • Pay on Receipt tracking
  • Regulatory procedures and requirements

Automotive Supplier Pain Points in Detail

In this section, we’ll break down Automotive Supplier Pain Points in more detail. If you’re an automotive supplier facing these constraints and could use some guidance, it might make sense to reach out to Encompass for the best means ensuring they don’t continue to disrupt your business.

Keeping track of Accum Shipped to Date per Part

Discrete PO’s and Change Orders are mostly NOT used, except for emergency or repair parts. So, Trading Partners/Customers express their Release requirements in terms of Accum totals.  This imposes a major burden on the Supplier to ensure both their and their Customer’s totals always agree. Additionally:

    • Suppliers keep track of Accum shipped to Date per Part
    • Customers keep track of Accum received to Date per Part

Reconciliation of differences between Accum Shipped and Accum Received is solely up to Supplier to resolve….at times, changes are hourly…….or worse.

Annual reset to ‘zero’ (or close) means major effort depending on how many Parts are sold to Customers.

Inaccurate Trading Partner Data

This area of issue is characterized by Questionable Forecasts (some Trading Partners are better at Forecasting than others) and Delayed Goods receipt at the Trading Partner/Customer.

Trading Partners can take considerable time to actually ‘receive’ goods and materials into their system. Until this takes place, the reported ‘Accum Received’ values that are sent back to Suppliers on the next Daily Ship Schedule can be out of date and thereby misleading.  Trying to reconcile using outdated Accum data makes the task even harder.

An additional ‘side-effect’ of this ‘delayed receipt’ is the Trading Partner may continue to send the Supplier Requirements to ship that have actually already been shipped….and physically received…just not yet ‘received into the Trading Partner’s business system. This results in an inflated Order book for the Supplier unless extraordinary measures are taken to ‘filter’ these ‘duplicate requirements’ out of the inbound EDI.

Rapidly-Changing Daily Ship Schedules

Sometimes, Ship Schedules can change hourly. Some Trading Partners in Automotive may require all Suppliers to not only process EDI to manage Requirements but also have someone sit at a computer and log into a separate system at the Trading Partner to find what has just changed within the last hour or more recently, and then manually adjust accordingly.

If the order volume is significantly high, this ‘two-system’ method can severely tax a Supplier’s staff and systems.

Advance Shipping Notification (ASN) Mistakes

An ASN mistake can be catastrophic to a Supplier’s Monthly Performance Rating. For some Trading Partners, each such mistake can cost 5 points out of 100 points on that rating.  If a Supplier’s rating dips below 80 points, the Trading Partner may place the Supplier on a ‘Probation’ list, and if the rating is in that state for 3 months in a row, the Trading Partner may have the contractual right to Suspend all business with the Supplier pending a documented Process Improvement document being agreed to by both parties.

Because of this, most Automotive Suppliers’ EDI/IT staff tend to keep longer working hours and be ‘on call’ to immediately find and rectify any mistakes within a very short time (sometime within 30 minutes or less).

Pay on Receipt (aka ‘ERS’ evaluated-receipt-settlement) Tracking

Typical Automotive Trading Partners may refuse to use either EDI- or Paper-based Invoices. They consider them unnecessary.  Instead, they will insist on an agreement with all approved Suppliers wherein the Supplier makes the required Shipments, sends the required ASNs, the goods are physically received at the Trading Partner, and then the shipment is cross-checked with the received ASN. The Trading Partner will then issue payment periodically that accounts for the Received Shipments.

The Supplier is then responsible to ensure that all Shipments have been balanced on the General Ledger’s Accounts Receivable with payments received.

Regulatory Procedures and Requirements

This is a very broad category of pain points. So, for the sake of simplicity, I’ve broken it down into three main areas of focus:

  • Domestic regulations
  • Export and international regulations
  • Future pain points

Domestic Regulations

Typically imposed by specific Automotive Trading Partners, to enable tight controls on product quality. Some Trading Partners will, for instance, insist that a Supplier  completely re-submit Part  Approval paperwork if even the slightest change is made in the manufacturing process.  Example…a machine tool that is wearing out is replaced with a newer model…the PPAP documentation must all be re-done before shipping ANY product created by the new machine tool.

In today’s litigious environment, any manufactured Part that ultimately flies, travels the roads or the rails, or is involved in anything that the Public uses, could possibly be called into question in the unfortunate case if someone gets hurt in any way.  Therefore, EDI gets included in the efforts to literally ‘keep track of everything in perpetuity.’

Export / International Regulations

Dual-Use Goods. If a given manufactured/purchased Part Number could possibly be used in both a civilian as well as a military setting, then just about every country worldwide is going to want some measure of control over shipping that Part to certain other areas of the world.

Export Licensing then becomes the method by which permission is requested and granted for said shipments of that Part. Keeping track of all such Export licenses on all paperwork and EDI becomes a significant task.

Automotive is a worldwide market. All major Automotive companies have operations around the world, or are trying to set those up.  EDI in this environment gains more attention with the wide variety of Governmental agencies, even to the extent of mandating how long all Trading Partners might need to keep archival copies for future legal proceedings.

Future Pain Points

If one uses the time over the last 50-70 years as a guide, then we would fully expect EDI to gain prominence in aiding, documenting and alleviating future difficult circumstances (i.e…’pain’), just like it has ever since being developed back around 1945 by the Automotive companies as a way to streamline the processes and lower everyone’s costs and errors.

Automotive Supplier Pain Points Resolved

These issues don’t have to be the bane of doing business in the automotive market. Encompass is equipped with the tools and staff to ensure you are able to accommodate these activities and deliver on your trading partner expectations.

For more information on Encompass and our EDI services, reach out using the contact us button below.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Suppliers to the automotive industry are faced with a unique environment. To stay competitive, an automotive supplier must react to a complicated and ever-changing set of rules developed by the customer. These rules describe the exact methods that move product and order information through the supply chain. Automakers literally reach out and touch their suppliers at a moment’s notice to broadcast these mandates and changes in demand. Encompass EDI Consultants have deep experience with the unique set of Automotive EDI challenges faced by suppliers, including Regulatory, Logistics and ‘Release Accounting’.

Unique Aspects of Automotive EDI

This concept is captured by the term ‘Release Accounting’ and is what sets the automotive industry apart from any other with respect to EDI.

A supplier’s ability to manage the ‘Release Accounting’ process plays a key role in determining whether they are able to respond to customer changes rapidly and profitably. Those who have automated and integrated the ‘Release Accounting’ methods are well positioned for growth in the supplier community. They also report an increase in supplier ratings.

General Manufacturing rarely faces the same challenges.

Automotive EDI ‘Release Accounting’

Automotive EDI uses a radically different Order model compared to General Manufacturing (aka ‘Release Accounting’). The unique set of EDI transaction documents leveraged by this order model as well as associated activities include:

  • Weekly 830/DELFOR Forecasts
  • Daily 862/DELJIT Daily Ship Schedules
  • No, or Infrequent, 850/Orders Discrete PO’s
    • Order Releases managed using ACCUM-Shipped-to-Date totals
    • ACCUMs reset to zero annually
    • Releases frequently stated using ACCUM numbers, instead of Discrete QTYs
    • Responsibility to maintain and reconcile ACCUMs is on the Supplier
  • EDI 856/DESADV Advance Ship Notices (ASNs) are critical to the Supplier’s Monthly Performance Rating
    • Accuracy mistakes cost several points for each instance
    • Timing … typically the ASN must be sent and received within 20-30 minutes after truck departs. If not, that’s also a mistake that costs points
  • Invoicing
    • No EDI or Paper Invoices
    • Instead, Invoicing is done using Pay-On-Receipt or ERS (Evaluated Receipt Settlement)
  • Use of KanBan / Just-In-Time (JIT) Releases
    • Kanban Numbers need to be received, stored and returned on ASNs
    • Kanban Numbers typically mean more frequent changes to individual Releases
  • Releases
    • (similar to General Manufacturing) FIRM, UNFIRM, Planning Types
    • Use of Authorization Limits for FAB, RAW limits
    • This governs reimbursement level for cancellations

The Role of ERP in Addressing Automotive EDI challenges

Electronic Data Interchange (EDI) and electronic commerce play an integral part in ‘Release Accounting’. Yet translating the EDI document into human-readable form is just the beginning. How the data is used, and understanding how these unique requirements should be processed, is the essence of ‘Release Accounting’.

Every ERP System, which purports to accommodate ‘Release Accounting’ either has an internally-developed module (usually separate from the main system modules), or has developed a relationship with a 3rd-Party.

It is this 3rd-Party relationship where Encompass has a deep experience base and can help customers select the optimum methods, configurations, and integration to best align with a supplier’s business needs.

For more information on Encompass’ EDI services and Entrust EDI solution, reach out using the ‘Contact Us‘ button below.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


The Automotive Supply Chain for manufacturing cars, trucks and other vehicles is one of the most complex and demanding in the world. While COVID-19 has disrupted the automotive supply chain, it has created new opportunities to establish a stronger North American footprint, utilizing automation and other new technologies. Going forward, the automotive industry may have to focus on building flexible and resilient supply chains that allow manufacturers to rapidly reorient and respond to disruptions. Risk mitigation, cost and quality will be key factors moving forward. With the rise of electric vehicles, new technologies, and tougher fuel standards, the demand for plastics in the automotive space is booming. High performance plastics will be critical as automobile Original Equipment Manufacturers (OEM’s) seek to reduce the overall weight of vehicles to reduce emissions and increase fuel efficiency. In the Automotive Supply Chain, a rising preference for high performance plastics as a substitute for conventional metals is expected to fuel market growth. Attention to improved ergonomics, interior finishes, convenience features, smart technology, driver assist, minimal vibration and reduced cabin noise are all target areas for OEM’s wanting to appeal to discerning consumers. Molded, high-performance plastic parts play a critical role in achieving these goals.

 

Epicor-CMS-Automotive-Supply-Chain-Plastics-Manufacturers-BR-ENS.pdf

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


The Automotive Supply Chain for manufacturing cars, trucks and other vehicles is one of the most complex and demanding in the world. Automotive parts suppliers have consistently needed to adapt to changes in the automotive manufacturing landscape. While COVID-19 has disrupted the automotive supply chain, it has created new opportunities to establish a stronger North American footprint, utilizing automation and other new technologies. Going forward, the automotive industry may have to focus on building flexible and resilient supply chains that allow manufacturers to rapidly reorient and respond to disruptions. Risk mitigation, cost and quality will be key factors moving forward. In the metals segment of the Automotive Supply Chain parts are becoming more complex, accuracy requirements are becoming stricter, and visibility and efficiency have never been more important.

 

Epicor-CMS-Automotive-Supply-Chain-Metal-Fabrication--BR-ENS.pdf

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


As an automotive parts or components manufacturer, you may be both encouraged and challenged by a growing number of trends in the automotive marketplace. From disruptive trends in product developments—such as electric vehicles, advanced assistance and safety capabilities, and driverless vehicles—to trade tariff increases, regulation changes, and higher interest rates, it’s apparent that change is in the air.

Production trends show that manufacturing of most motor vehicles is on the rise—at least for SUVs, crossovers, pick-up trucks, and commercial trucks. Conversely, production is down for cars and medium-duty trucks. Ford surprised some when it announced scaling back significantly on its car offerings, continuing production on only two car models in order to focus more attention on its SUVs, crossovers, trucks, and commercial vehicles.

How these trends will shape the future of the automotive industry and the manufacturers that supply them remains to be seen. As an industry insider, you know that multiple factors can add up to affect the automotive industry in complex ways. New trends and the risks, opportunities, and challenges associated with them were examined recently during a presentation hosted by Today’s Motor Vehicles1 and sponsored by Epicor® Software. Read on for an overview of what’s shaping today’s auto vehicle industry.

 

Epicor-CMS-Auto-Vehicle-Mfg-Trends-WP-ENS

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


It’s no secret that dealers face intense complexity. Juggling brands and customer expectations are a constant challenge on top of staying up-to-date on the latest e-commerce innovations. All of this results in fierce competition for manufacturers to craft the best experience for their dealers. This is where the Epicor’s innovative Dealer Network Portal comes into play. Want to know more about this invaluable tool? Get in touch with our team of Epicor experts for more information on how you can leverage this integration on your Epicor system.

Epicor Dealer Network Portal Benefits

With the Epicor Dealer Network Portal, you can stand out and win business. This tool for sales and service personnel facilitates quick configuration, pricing, and quoting of orders. You can also manage service and warranty needs for all your products in one convenient place.

The solution integrates seamlessly into Epicor and offers huge benefits to manufacturers, including:

  • Streamlined Order Processing
  • Branded Experiences
  • Self-Service Portals
  • Service and Warranty Needs
  • Intuitive Dealer Experience
  • Stronger Dealer Relationships
  • Real-Time Data

Download The Dealer Network Portal Factsheet

For more information on the Epicor Dealer Network Portal, contact us below.

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm, NetSuite Solution Provider and Epicor Platinum Partner that offers professional services in business consulting, project management, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing the emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


In the wake of the recent Uber autonomous vehicle collision, Uber Technologies Inc. has decided to halt its field testing of autonomous vehicles in cities like, Pittsburgh, San Francisco, Toronto, and Phoenix after one of its autonomous vehicles struck and killed a pedestrian in Tempe, Arizona. It has been reported that the pedestrian stepped in front of the autonomous vehicle suddenly, which will likely take focus as authorities continue investigating the incident that occurred Sunday night.

What is known at this point is that the woman had crossed the street outside of a crosswalk when she was struck. At the time of Uber autonomous vehicle collision, a human safety driver supervising inside the cabin of the vehicle, who said the incident occurred “like a flash”. The supervisor also reported their first indication of the collision was the sounds of the collision itself. Some experts following the industry closely expressed significant alarm when it was revealed no braking or swerving maneuvers were enacted to avoid the collision. The incident took place around 10 pm local time, at which point the pedestrian was taken by ambulance to a local hospital. She later succumbed to her injuries. According to local authorities, Uber is cooperating fully with the Tempe Police Department during the investigation.

Uber Autonomous Vehicle Collision Industry Effects

The incident has far-reaching implications for the highly-scrutinized societal integration of autonomous vehicles, which incorporate machine vision and AI in hopes of revolutionizing the auto industry, how we travel, and how urban population centers function. Already, tens of billions of dollars and years of research have been invested in the technology by companies like Alphabet Inc., General Motors Co., and Baidu Inc.

Despite what the news would have you believe in the wake of like the one used during the Uber autonomous vehicle collision, relatively great strides have been made in the last five years regarding autonomous vehicles. This is due largely in part to a rather relaxed regulatory system surrounding the technology. The Department of Transportation removed significant hurdles in autonomous vehicle testing just last year. Many experts fear the recent event will have a significant impact on the regulatory environment of autonomous vehicles moving forward. In contrast to DoT actions, The National Transportation Safety Board has begun its own investigation into the matter and sent a small team of investigators to Tempe for a closer look, in addition to advocating for stricter policies on autonomous vehicles.

Machine Vision Is The Foundation Of Autonomous Vehicles

Despite all the attention, autonomous vehicles have enjoyed in recent years, the concept is far from new and the vision technology that powers the concept has been in development since the 60’s. SRI’s Shakey was the first mobile robot to utilize a computer vision system for navigating terrain and obstacles. The JPL robot and the Stanford Cart followed as the technology became more refined, though none could compare with the level of machine vision and AI systems utilized by autonomous vehicles today.

More modern vision systems would emerge, such as the Ralph vision system, to help automobiles navigate using sampled images that assessed road curvature and determined the positioning of a vehicle relative to a roadway’s center. Today, LIDAR, a light-based radar vision, is the system of choice. By utilizing a series of “eyes” embedded within the autonomous vehicle’s body, it functions using sensors that send out pulses of invisible light from lasers and records how long it takes to receive a signal back from the surface of an object, in this case, the light’s reflection. Camera-based methods are also utilized as autonomous vehicle vision systems. These systems help create 2D and 3D images of objects just like a human eye would. In this case, multiple cameras are positioned around the vehicle to provide a full field of vision that mimics that of a real driver. Specialized software is then used to “learn” human behavior and model the objects adjacent to and within the roadway.

A third vision approach to autonomous vehicle systems emerged in late 2017 from Israeli start-up AdaSky. The AdaSky system utilizes Far Infrared (FIR) perception that the company has coined as Viper.

The technology is not new, but AdaSky CEO Avi Katz claims they are the first to apply the technology to autonomous vehicle vision systems in hopes of avoiding incidents like the Uber autonomous vehicle collision. The system is built to complement peripheral vision systems and sensing technology like LIDAR, radar, and cameras. According to Katz, the increased capacity for classification, identification, and detection of objects enables autonomous vehicles to better understand and interact with their surroundings, making them much safer as a result.

Machine Vision Beyond The Roadway

Machine vision systems have become incredibly advanced both on the road and on the assembly line. Powerful software and components identify these objects’ surroundings and enable them to more elaborately interact with their environments. The machine vision systems in use today largely govern image-based inspection, process control, and robot guidance. While autonomous vehicles and futuristic technologies garner the lion’s share of attention from the media and the general population, Machine vision already has an incredible impact on our daily lives. Indeed, machine vision influences many aspects of our daily lives, from the parts in our cars, the appearance and packaging of our food, the quality of our medical devices, and even lab specimens all pass through some sort of machine vision system before they reach their destination.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Epicor Integrated Service Estimator Promotion

Epicor is happy to announce the winners of the January 2018 Epicor ISE drawing—an ongoing sweepstakes promotion for automotive service providers using the Epicor Integrated Service Estimator (ISE) solution. The contest is co-sponsored by Innova Electronics Corporation. The January first-place prize winner, Dan Pennington of Express Oil Change & Tire Engineers, Tampa, Fla., will receive an Innova 5160 CarScan PRO scan tool, and second-place prize winner Christopher Price of Flagship FastLube, Pearl City, Hawaii, will receive an Innova 5100 CarScan ABS/SRS tool.

“The Epicor Integrated Service Estimator sweepstakes is a great incentive for shops to take full advantage of the ISE solution for every mechanical repair and preventive maintenance job,” said Stephen Gannon, senior director, automotive product management and product development, Epicor. “ISE can help shops of all sizes increase revenue and business efficiency by eliminating time-intensive manual and phone-based estimating and sourcing processes. Congratulations to Dan and Christopher as our latest winners of professional-grade diagnostic tools from Innova.”

Through the promotion, which continues through May 31, 2018, businesses automatically earn one free sweepstakes entry with each order generated and completed through the ISE solution. Epicor will award a professional-grade Innova scan tool to each of two Epicor ISE customers per month. Visit www.epicor.com/ISEsweeps for program rules and alternative form of entry.

Used by thousands of tire dealerships, oil-and-lube facilities, transmission service business, tune-up specialists, and general repair shops, Epicor ISE supplies users with all the necessary information to identify, price, and source any of thousands of replacement parts and accurately estimate labor for virtually any repair or maintenance service job—all without picking up the telephone.

The Epicor ISE solution is powered by the Epicor industry-leading replacement parts database, as well as popular repair and maintenance packages, an aftermarket flat-rate labor guide, OEM-recommended vehicle service intervals information, a VIN decoder, cross-reference parts database, and more. In addition, an optional, mobile “Smart Inspection” feature is designed to improve service bay productivity by allowing technicians to record the condition of key vehicle systems and components during comprehensive, guided inspections. The solution can be used in conjunction with most leading shop management systems or as a standalone business-building tool.

To learn more about the ISE solution and the sweepstakes promotion, contact your Epicor representative or visit www.epicor.com/ISEsweeps.

Posted by the Epicor Social Media Team

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Integrated Service Estimator Solution Winners

Congratulations to the first two winners of professional-grade Innova scan tools for their participation in the Epicor Integrated Service Estimator Solution Sweepstakes! The first-place prize winner, Darrin Gilliam of Express Oil Change & Tire Engineers, Daphne, Ala., will receive an Innova 5160 CarScan PRO scan tool. The second-place prize winner, Randy Wilkens of Kwik Kar Automotive, Kansas City, Mo., will receive an Innova 5100 CarScan ABS/SRS tool.

“We congratulate Darrin and Randy for winning the first of 12 Innova scan tools in our six-month promotion,” said Stephen Gannon, senior director, automotive, product management and product development, Epicor Software. “Epicor ISE is a powerful business tool that helps shops grow their mechanical repair volume by streamlining the estimating and parts sourcing processes. Service writers and technicians who rely on ISE can save time and provide a higher level of customer service while earning free chances to win an Innova scan tool. It’s a win-win opportunity for every shop that relies on ISE to drive business growth and improved margin performance.”

The Epicor promotion, which continues through May 31, 2018, will award a total of 12 premium Innova scan tools to Epicor Integrated Service Estimator Solution customers via monthly drawings. Businesses using the web-based solution will automatically earn one free entry with each order generated and completed through the solution. Epicor will randomly select two winners each month to receive either an Innova 5160 CarScan PRO (First-Place Prize) or an Innova 5100 CarScan ABS/SRS (Second-Place Prize). Visit www.epicor.com/ISEsweeps for program rules and alternative form of entry.

Used by thousands of tire dealerships, oil-and-lube facilities, transmission service business, tune-up specialists, and general repair shops, the Epicor Integrated Service Estimator Solution enables users to write comprehensive, accurate repair estimates and identify, price, and source replacement parts in a fraction of the time normally required through manual processes. Parts, labor, and pricing information can automatically be imported into estimates, work orders, and invoices, simplifying the workload for shop service writers. In addition, an optional, mobile “Smart Inspection” feature helps to boost service bay productivity by allowing technicians to record the condition of key vehicle systems and components during comprehensive, guided inspections.

The solution is powered by the Epicor industry-leading replacement parts database, as well as popular repair and maintenance packages, an aftermarket flat-rate labor guide, OEM-recommended vehicle service intervals information, a VIN decoder, cross-reference parts database, and more. To learn more about the solution and the sweepstakes promotion, contact your Epicor representative or visit www.epicor.com/ISEsweeps. For more information about Innova tools and accessories, visit www.pro.innova.com.

Posted by the Epicor Social Media Team

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


In recent years, the rising average age of vehicles on the road has presented a valuable opportunity for automotive service providers looking to gain additional business. On the other hand, thriving high-volume shops face limitations to the amount of work they can take on. Those limitations often are dictated by time – the time required to diagnose a needed repair, generate an estimate, order replacement parts and/or complete the repair. Increasing Service Shop Efficiency is an endeavor automotive service providers of every size are constantly striving for.

The Push For Service Shop Efficiency

Service professionals have no control over the number of hours in the day – only how they use them. The good news is that modern technology solutions can have a drastic impact when it comes to how much time is spent on common service-related tasks. One solution is the powerful, web-based Epicor Integrated Service Estimator (ISE) service estimating tool. Implemented by thousands of tire dealerships, oil-and-lube facilities, transmission service businesses, tune-up specialists and general repair shops, the platform enables users to quickly and accurately generate comprehensive repair estimates and source replacement parts from multiple local vendors.

For a limited time, those who rely on ISE to streamline their estimating and parts sourcing processes will have an opportunity to participate in a new sweepstakes promotion. From December 1 through May 31, 2018, Epicor will hold monthly drawings to award a total of 12 professional-grade Innova scan tools to vehicle service businesses using the platform, with each order generated and completed through ISE earning users one free entry. Two scan tools will be awarded each month to randomly chosen winners – one Innova 5160 CarScan PRO for the first-place winner and one Innova 5100 CarScan ABS/SRS for the second-place winner.

How Providers Can Increase Service Shop Efficiency

This new promotion makes sense for Epicor and Innova on many levels. Not only do both companies share a strong, ongoing commitment to the success of their customers, but, in many respects, Epicor ISE is the service counter equivalent of a high-tech diagnostic tool. Both solutions serve the function of automating what traditionally were manual processes to increase overall shop productivity. Both also facilitate a shop’s ability to complete jobs faster and get customers in and out with as little hassle as possible. Not only does this ensure a superior customer experience, but it also gives automotive service shops an opportunity to take on more business.

To learn more about our Epicor ISE solution and the new sweepstakes promotion, contact your Epicor representative or visit www.epicor.com/ISEsweeps.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.