It’s no secret that dealers face intense complexity. Juggling brands and customer expectations are a constant challenge on top of staying up-to-date on the latest e-commerce innovations. All of this results in fierce competition for manufacturers to craft the best experience for their dealers. This is where the Epicor’s innovative Dealer Network Portal comes into play. Want to know more about this invaluable tool? Get in touch with our team of Epicor experts for more information on how you can leverage this integration on your Epicor system.

Epicor Dealer Network Portal Benefits

With the Epicor Dealer Network Portal, you can stand out and win business. This tool for sales and service personnel facilitates quick configuration, pricing, and quoting of orders. You can also manage service and warranty needs for all your products in one convenient place.

The solution integrates seamlessly into Epicor and offers huge benefits to manufacturers, including:

  • Streamlined Order Processing
  • Branded Experiences
  • Self-Service Portals
  • Service and Warranty Needs
  • Intuitive Dealer Experience
  • Stronger Dealer Relationships
  • Real-Time Data

Download The Dealer Network Portal Factsheet

For more information on the Epicor Dealer Network Portal, contact us below.

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm, NetSuite Solution Provider and Epicor Platinum Partner that offers professional services in business consulting, project management, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing the emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


In the wake of the recent Uber autonomous vehicle collision, Uber Technologies Inc. has decided to halt its field testing of autonomous vehicles in cities like, Pittsburgh, San Francisco, Toronto, and Phoenix after one of its autonomous vehicles struck and killed a pedestrian in Tempe, Arizona. It has been reported that the pedestrian stepped in front of the autonomous vehicle suddenly, which will likely take focus as authorities continue investigating the incident that occurred Sunday night.

What is known at this point is that the woman had crossed the street outside of a crosswalk when she was struck. At the time of Uber autonomous vehicle collision, a human safety driver supervising inside the cabin of the vehicle, who said the incident occurred “like a flash”. The supervisor also reported their first indication of the collision was the sounds of the collision itself. Some experts following the industry closely expressed significant alarm when it was revealed no braking or swerving maneuvers were enacted to avoid the collision. The incident took place around 10 pm local time, at which point the pedestrian was taken by ambulance to a local hospital. She later succumbed to her injuries. According to local authorities, Uber is cooperating fully with the Tempe Police Department during the investigation.

Uber Autonomous Vehicle Collision Industry Effects

The incident has far-reaching implications for the highly-scrutinized societal integration of autonomous vehicles, which incorporate machine vision and AI in hopes of revolutionizing the auto industry, how we travel, and how urban population centers function. Already, tens of billions of dollars and years of research have been invested in the technology by companies like Alphabet Inc., General Motors Co., and Baidu Inc.

Despite what the news would have you believe in the wake of like the one used during the Uber autonomous vehicle collision, relatively great strides have been made in the last five years regarding autonomous vehicles. This is due largely in part to a rather relaxed regulatory system surrounding the technology. The Department of Transportation removed significant hurdles in autonomous vehicle testing just last year. Many experts fear the recent event will have a significant impact on the regulatory environment of autonomous vehicles moving forward. In contrast to DoT actions, The National Transportation Safety Board has begun its own investigation into the matter and sent a small team of investigators to Tempe for a closer look, in addition to advocating for stricter policies on autonomous vehicles.

Machine Vision Is The Foundation Of Autonomous Vehicles

Despite all the attention, autonomous vehicles have enjoyed in recent years, the concept is far from new and the vision technology that powers the concept has been in development since the 60’s. SRI’s Shakey was the first mobile robot to utilize a computer vision system for navigating terrain and obstacles. The JPL robot and the Stanford Cart followed as the technology became more refined, though none could compare with the level of machine vision and AI systems utilized by autonomous vehicles today.

More modern vision systems would emerge, such as the Ralph vision system, to help automobiles navigate using sampled images that assessed road curvature and determined the positioning of a vehicle relative to a roadway’s center. Today, LIDAR, a light-based radar vision, is the system of choice. By utilizing a series of “eyes” embedded within the autonomous vehicle’s body, it functions using sensors that send out pulses of invisible light from lasers and records how long it takes to receive a signal back from the surface of an object, in this case, the light’s reflection. Camera-based methods are also utilized as autonomous vehicle vision systems. These systems help create 2D and 3D images of objects just like a human eye would. In this case, multiple cameras are positioned around the vehicle to provide a full field of vision that mimics that of a real driver. Specialized software is then used to “learn” human behavior and model the objects adjacent to and within the roadway.

A third vision approach to autonomous vehicle systems emerged in late 2017 from Israeli start-up AdaSky. The AdaSky system utilizes Far Infrared (FIR) perception that the company has coined as Viper.

The technology is not new, but AdaSky CEO Avi Katz claims they are the first to apply the technology to autonomous vehicle vision systems in hopes of avoiding incidents like the Uber autonomous vehicle collision. The system is built to complement peripheral vision systems and sensing technology like LIDAR, radar, and cameras. According to Katz, the increased capacity for classification, identification, and detection of objects enables autonomous vehicles to better understand and interact with their surroundings, making them much safer as a result.

Machine Vision Beyond The Roadway

Machine vision systems have become incredibly advanced both on the road and on the assembly line. Powerful software and components identify these objects’ surroundings and enable them to more elaborately interact with their environments. The machine vision systems in use today largely govern image-based inspection, process control, and robot guidance. While autonomous vehicles and futuristic technologies garner the lion’s share of attention from the media and the general population, Machine vision already has an incredible impact on our daily lives. Indeed, machine vision influences many aspects of our daily lives, from the parts in our cars, the appearance and packaging of our food, the quality of our medical devices, and even lab specimens all pass through some sort of machine vision system before they reach their destination.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Epicor Integrated Service Estimator Promotion

Epicor is happy to announce the winners of the January 2018 Epicor ISE drawing—an ongoing sweepstakes promotion for automotive service providers using the Epicor Integrated Service Estimator (ISE) solution. The contest is co-sponsored by Innova Electronics Corporation. The January first-place prize winner, Dan Pennington of Express Oil Change & Tire Engineers, Tampa, Fla., will receive an Innova 5160 CarScan PRO scan tool, and second-place prize winner Christopher Price of Flagship FastLube, Pearl City, Hawaii, will receive an Innova 5100 CarScan ABS/SRS tool.

“The Epicor Integrated Service Estimator sweepstakes is a great incentive for shops to take full advantage of the ISE solution for every mechanical repair and preventive maintenance job,” said Stephen Gannon, senior director, automotive product management and product development, Epicor. “ISE can help shops of all sizes increase revenue and business efficiency by eliminating time-intensive manual and phone-based estimating and sourcing processes. Congratulations to Dan and Christopher as our latest winners of professional-grade diagnostic tools from Innova.”

Through the promotion, which continues through May 31, 2018, businesses automatically earn one free sweepstakes entry with each order generated and completed through the ISE solution. Epicor will award a professional-grade Innova scan tool to each of two Epicor ISE customers per month. Visit www.epicor.com/ISEsweeps for program rules and alternative form of entry.

Used by thousands of tire dealerships, oil-and-lube facilities, transmission service business, tune-up specialists, and general repair shops, Epicor ISE supplies users with all the necessary information to identify, price, and source any of thousands of replacement parts and accurately estimate labor for virtually any repair or maintenance service job—all without picking up the telephone.

The Epicor ISE solution is powered by the Epicor industry-leading replacement parts database, as well as popular repair and maintenance packages, an aftermarket flat-rate labor guide, OEM-recommended vehicle service intervals information, a VIN decoder, cross-reference parts database, and more. In addition, an optional, mobile “Smart Inspection” feature is designed to improve service bay productivity by allowing technicians to record the condition of key vehicle systems and components during comprehensive, guided inspections. The solution can be used in conjunction with most leading shop management systems or as a standalone business-building tool.

To learn more about the ISE solution and the sweepstakes promotion, contact your Epicor representative or visit www.epicor.com/ISEsweeps.

Posted by the Epicor Social Media Team

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Integrated Service Estimator Solution Winners

Congratulations to the first two winners of professional-grade Innova scan tools for their participation in the Epicor Integrated Service Estimator Solution Sweepstakes! The first-place prize winner, Darrin Gilliam of Express Oil Change & Tire Engineers, Daphne, Ala., will receive an Innova 5160 CarScan PRO scan tool. The second-place prize winner, Randy Wilkens of Kwik Kar Automotive, Kansas City, Mo., will receive an Innova 5100 CarScan ABS/SRS tool.

“We congratulate Darrin and Randy for winning the first of 12 Innova scan tools in our six-month promotion,” said Stephen Gannon, senior director, automotive, product management and product development, Epicor Software. “Epicor ISE is a powerful business tool that helps shops grow their mechanical repair volume by streamlining the estimating and parts sourcing processes. Service writers and technicians who rely on ISE can save time and provide a higher level of customer service while earning free chances to win an Innova scan tool. It’s a win-win opportunity for every shop that relies on ISE to drive business growth and improved margin performance.”

The Epicor promotion, which continues through May 31, 2018, will award a total of 12 premium Innova scan tools to Epicor Integrated Service Estimator Solution customers via monthly drawings. Businesses using the web-based solution will automatically earn one free entry with each order generated and completed through the solution. Epicor will randomly select two winners each month to receive either an Innova 5160 CarScan PRO (First-Place Prize) or an Innova 5100 CarScan ABS/SRS (Second-Place Prize). Visit www.epicor.com/ISEsweeps for program rules and alternative form of entry.

Used by thousands of tire dealerships, oil-and-lube facilities, transmission service business, tune-up specialists, and general repair shops, the Epicor Integrated Service Estimator Solution enables users to write comprehensive, accurate repair estimates and identify, price, and source replacement parts in a fraction of the time normally required through manual processes. Parts, labor, and pricing information can automatically be imported into estimates, work orders, and invoices, simplifying the workload for shop service writers. In addition, an optional, mobile “Smart Inspection” feature helps to boost service bay productivity by allowing technicians to record the condition of key vehicle systems and components during comprehensive, guided inspections.

The solution is powered by the Epicor industry-leading replacement parts database, as well as popular repair and maintenance packages, an aftermarket flat-rate labor guide, OEM-recommended vehicle service intervals information, a VIN decoder, cross-reference parts database, and more. To learn more about the solution and the sweepstakes promotion, contact your Epicor representative or visit www.epicor.com/ISEsweeps. For more information about Innova tools and accessories, visit www.pro.innova.com.

Posted by the Epicor Social Media Team

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


In recent years, the rising average age of vehicles on the road has presented a valuable opportunity for automotive service providers looking to gain additional business. On the other hand, thriving high-volume shops face limitations to the amount of work they can take on. Those limitations often are dictated by time – the time required to diagnose a needed repair, generate an estimate, order replacement parts and/or complete the repair. Increasing Service Shop Efficiency is an endeavor automotive service providers of every size are constantly striving for.

The Push For Service Shop Efficiency

Service professionals have no control over the number of hours in the day – only how they use them. The good news is that modern technology solutions can have a drastic impact when it comes to how much time is spent on common service-related tasks. One solution is the powerful, web-based Epicor Integrated Service Estimator (ISE) service estimating tool. Implemented by thousands of tire dealerships, oil-and-lube facilities, transmission service businesses, tune-up specialists and general repair shops, the platform enables users to quickly and accurately generate comprehensive repair estimates and source replacement parts from multiple local vendors.

For a limited time, those who rely on ISE to streamline their estimating and parts sourcing processes will have an opportunity to participate in a new sweepstakes promotion. From December 1 through May 31, 2018, Epicor will hold monthly drawings to award a total of 12 professional-grade Innova scan tools to vehicle service businesses using the platform, with each order generated and completed through ISE earning users one free entry. Two scan tools will be awarded each month to randomly chosen winners – one Innova 5160 CarScan PRO for the first-place winner and one Innova 5100 CarScan ABS/SRS for the second-place winner.

How Providers Can Increase Service Shop Efficiency

This new promotion makes sense for Epicor and Innova on many levels. Not only do both companies share a strong, ongoing commitment to the success of their customers, but, in many respects, Epicor ISE is the service counter equivalent of a high-tech diagnostic tool. Both solutions serve the function of automating what traditionally were manual processes to increase overall shop productivity. Both also facilitate a shop’s ability to complete jobs faster and get customers in and out with as little hassle as possible. Not only does this ensure a superior customer experience, but it also gives automotive service shops an opportunity to take on more business.

To learn more about our Epicor ISE solution and the new sweepstakes promotion, contact your Epicor representative or visit www.epicor.com/ISEsweeps.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


As a leading provider of replacement parts information and related content for the automotive aftermarket, Epicor works diligently to stay ahead of market trends, collaborating with leading parts and service professionals to ensure their needs are being met by current and future iterations of our comprehensive eCatalog solutions. The software corporation’s most recent accomplishments in this area are on display during this week’s Automotive Aftermarket: the Epicor PartExpert eCatalog.

an image of the epicor partexpert ecatalog interface

Products Expo (AAPEX) in Las Vegas, the star of the show being the Epicor PartExpert eCatalog.

Epicor PartExpert eCatalog

Epicor’s latest innovation – a graphics-based interface for the Epicor PartExpert eCatalog – is designed to further accelerate the parts lookup and ordering processes. An optional add-on feature, the new interface enables users to identify parts simply by clicking on interactive diagrams of application-specific vehicle systems. Clicking on a part within the diagram automatically pulls up the component in a catalog search.

Automotive Diagnostics And Maintenance With Epicor PartExpert eCatalog

Moving forward, the catalog technology will become even more intuitive, as seen in the “Catalog of the Future” augmented reality (A/R) electronic catalog interface concept, also being showcased at AAPEX. This proprietary new tool allows parts professionals and service technicians to inspect vehicle systems, access and visualize parts and labor information, view installation instructions, order replacement components and perform a variety of other functions using a tablet computer or wearable device. By enabling users to complete these key tasks directly from the service bay, this latest innovation marks a new benchmark for catalog usability, efficiency, and value.

It’s been more than 30 years since Epicor introduced the first aftermarket parts eCatalog solution, and it’s seen many changes in that time. Ultimately, the continual evolution of the Epicor PartExpert eCatalog has helped ensure accurate, rich product “content” is available when and where it’s needed to the thousands of distributors, jobbers, automotive service shops and others who rely on it. But tangentially, it’s also helped to lead those businesses along a path to stronger growth.

More than ever before, convenience is the key to winning new business and retaining customers, and parts businesses must be able to quickly and accurately identify, select and source the parts their customers need. By facilitating these needs, an effective eCatalog solution translates to more completed jobs and higher profit margins. By making parts searching faster, easier and more efficient, technologies such as the Catalog of the Future and the new graphical PartExpert interface can make those goals a reality.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.