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Interactive interfaces are the next stage in workforce agility, providing more visibility into data and processes while enabling faster reaction times. Epicor Virtual Agent (EVA) is Epicor Software Corp.’s answer to manufacturers’ desire to extract more value from their current assets and investments without incurring higher costs or sacrificing product quality. The Epicor Virtual Agent, aptly named EVA, is a cutting-edge digital assistant designed to help users work more intelligently.

Epicor Virtual Agent (EVA) At Work

With built-in artificial intelligence, EVA is able to simplify user interactions with the ERP system and automate manual tasks to speed up operations. Text and voice cognitive skills enable EVA to transform data into visual representations. The result is an intuitive experience that allows users to complete actions on native devices with ease. The technology is powered by Natural Language Processing (NLP), a human-computer interactive technology that users can leverage from mobile devices with requests and tasks that will be addressed by the Epicor Virtual Agent. Targeted information and data to enable faster, better decision making is then delivered in real-time.

An image of the Epicor Virtual Assistant, EVA, being used on a mobile device

According to Scott Hays, Epicor senior vice president of product marketing, “When EVA responds within the Epicor solution, she does so with more visuals,” offering the example, “If I ask for a typical part, I’ll get back an image of the part with the key information I need to know right away. And, she’ll have a ‘next best action’ button.” Users can also request more information, including part price or quantity on hand, which will be provided by the Epicor Virtual Agent via the request and response interface.

Taking The Epicor Virtual Agent Beyond Conversation

While the request/response conversational experience may be what most users are familiar with when it comes to virtual agents, the Epicor Virtual Agent extends functionality into proactive suggestion based on best practices. The proactive decision-making process takes into account combinations of events, market statistics and historical data. Designed to extend and support the workforce, EVA can provide insights teams can easily overlook to improve accuracy, problem-spotting, and can even forecast or adjust production or distribution levels according to customer demand.

When conversation falls short, actional insights reinforce the agent’s effectiveness according to Hayes, who elaborated on what it means to be an effective virtual agent, stating “The second capability is taking action. If EVA has noticed something going on, she may say that based on what she’s seeing happening on the factory floor that I should schedule maintenance on a machine.” The data described includes that from shop floor machines and IoT sensors. These devices, coupled with Epicor ERP, create a virtual nervous system that enables seamless and informed communications between EVA and users’ mobile devices.

The Epicor Virtual Agent In Action

By utilizing the EVA via an interface device, management can confirm or deny suggestions from the Epicor Virtual Agent with just a few clicks or taps. Production managers can schedule maintenance for a machine, shift production to other machines, and carry out an array of other actions with ease.

The Epicor Virtual Agent goes beyond traditional manufacturing scenarios, too. Other applications and industry-specific use cases include:

  • Distribution — EVA can provide outside sales and field service representatives with the instant and easy access to information they need, such as product details, price, and availability information, as well as the ability to create a quote on their mobile devices while meeting with customers face-to-face.
  • Retail — EVA utilizes an AI-powered recommendation engine based on market basket analysis to suggest relevant cross-sell or up-sell recommendations in real-time. This can take place in the aisle, in real-time, where purchase decisions are made.
  • Automotive Aftermarket — By using AI to evaluate huge datasets that include vehicle registrations and parts failure rates by region, EVA can communicate to auto parts distributors that specific parts are in high demand and stock levels of specific parts need to be replenished or increased to meet that projected demand.

Leveraging The Epicor Virtual Agent Alongside Epicor ERP

Developed using AI services from Microsoft Azure AI services are an integral part of EVA’s development. As such, the Epicor Virtual Agent can accompany any size and type of Epicor implementation, be it on-premise or in the cloud. By delivering the power of EVA to customers of every size, even small and medium-sized companies can leverage innovative tech the biggest enterprises use to grow their businesses.

Hays emphasizes EVA’s machine learning component and how extended use will make the tool even more ubiquitous, “With EVA, you interact naturally with your ERP system. It’s as easy as just talking or typing to a colleague. This makes the breadth and depth of the industry-specific functionality and information available inside the system directly accessible to a larger audience, boosting productivity and efficiency, and giving the company an improved return on their ERP investment.”

EVA will be available as part of the latest releases of Epicor ERP and Prophet 21, which are planned for general availability in May 2019.

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm and Epicor Gold Partner that offers professional services in business consulting, project management, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing the emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


We’re happy to see our partners at Avalara delivering top tech solutions, like AI with their recent acquisition of Indix, to empower businesses of every size. These tools will be instrumental in enabling businesses to better address compliance and regulation issues surrounding their taxes. Avalara is one of the leading providers of tax compliance automation software for businesses of all sizes. They announced today in a press release that the company has acquired Indix’s AI technology and expertise. Avalara acquires Indix in an effort to offer the industry’s most accurate, up-to-date, and comprehensive source of global tax and product content.

Thoughts From CEOs As Avalara Acquires Indix

According to Sanjay Parthasarathy, CEO of Indix, “Avalara and Indix share a similar global vision. From day one, we built Indix to collect, organize, and structure the world’s product information using artificial intelligence. With the addition of the Indix expertise, Avalara will be able to efficiently and rapidly refine its content to meet the expanding and evolving needs of its customers.”

Scott McFarlane, co-founder and CEO of Avalara, added,”Global taxing authorities govern compliance through ever-changing rules and requirements, and the task of gathering and maintaining this data is core to the value Avalara provides. We believe the combination of deep product knowledge, broad product content, and artificial intelligence technology will allow us to provide our customers the information they want and need to factor compliance into their business decision-making, and for Avalara to address more compliance requirements to support their growth.”

Avalara Acquires Indix For Database Applications

As Avalara acquires Indix, the goal is to use AI as a tool in maintaining and expanding the company’s already substantial tax content database. The database includes international product codes and their classifications, taxability rules, exemption conditions, tax holidays, jurisdictions, boundaries, tax rates, thresholds, registration, compliance, and return preparation and filing requirements.

As a non-revenue generating activity, remaining compliant and up-to-date on tax regulations and laws can place a significant drain on business’ accounting departments. Maintaining knowledge is difficult and resource-intensive. The required technology, expertise, and human resources are not insignificant and by collecting new content and tracking changes through automated software, businesses can eliminate what is generally a highly manual process. Avalara acquires Indix to address this problem and automate the aggregation and accurate maintenance of its tax content.

About Avalara

Offering end-to-end tax compliance solutions to enterprises big and small, Avalara makes automated certificate validation, storage, and management easy. Avalara’s cloud-based sales tax automation software provides accuracy for all of the 12,000+ tax jurisdictions in the United States. Avalara ensures that automating sales, tax calculation, and maintaining compliance are all possible within your existing ERP, POS, or e-commerce system.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Whether you’re new to the world of IT or a bastion of knowledge for your organization in all things tech, there are exciting technologies poised to disrupt Industry in the very near future. the top 5 technology trends in 2019 are full of Innovation and advancements. These rapidly maturing and increasingly adopted technologies are some of the most exciting concepts you may or may not have heard of. Each example is poised to change the way we approach fortifying our systems and advancing our workforces to tackle the challenges of corporate and operational growth.

Here are what we think will be the top 5 technology trends in 2019 that will likely have a significant impact on businesses:

1.) Hyper-Converged Infrastructure (HCI)

Hyper-converged infrastructure, or simply hyper-convergence, is a software-defined IT infrastructure. Counter to traditionally constructed systems that involve several components of on-premise hardware that may not speak to each other, HCI seeks to virtualize and combine systems that have traditionally been “hardware-defined”, like storage systems, servers, and networking switches. HCI seeks to modernize organizations through the virtualization of computing, SAN, and networking components of infrastructure into one unified appliance set. That means one source for all resources. The methodology comes in a few forms, including a standalone appliance, a reference architecture, and a software-only model.

a grpahic displaying the benefits of hyper-converged infrastructure as one of the top 5 technology trends in 2019 according to encompass solutions

What Does It Mean For Businesses?

By doing away with siloed physical hardware systems, HCI seeks to establish a business’ IT infrastructure in a purely software-defined environment that eliminates traditional data-center inefficiencies and reduces the Total Cost of Ownership (TCO). It is a trend that seeks to marry the agility and versatility of cloud infrastructure without requiring companies to give up their on-premise systems.

When companies no longer have a need to rely on disparate computing and storage systems, management becomes simplified and resource utilization becomes much more efficient. To that end, operations become far less complex and scalability becomes easier to achieve, making HCI one of our first picks for the top 5 technology trends in 2019.

2.) Software-Defined Wide Area Network (SD WAN)

To better understand that SD WAN is, it helps to understand standard Wide Area Network (WAN). A WAN is a telecommunications or computer network that extends across a large distance and is capable of transferring data across that distance. This distance can be between regions, countries, or reach across the globe. These networks are generally created with leased telecommunications circuits.

In the case of SD WAN, what you might also refer to as Link Load Balancing, organizations can expand their Wide Area Network to scale alongside requirements, such as increased bandwidth, media streaming, video conferencing, and VOIP calls, much more affordably and with improved performance. SD WAN is designed to address and avoid the pitfalls of networking maintenance and troubleshooting, such as network congestion, packet delay variation, packet loss, and service outages.

According to Gartner, a research firm, SD WAN carries with it four main qualities:

  • The ability to support multiple connection types, such as MPLSframe relay and higher speed LTE wireless communications
  • The ability to do dynamic path selection, for load sharing and resiliency purposes
  • A simple interface that is easy to configure and manage
  • The ability to support VPNs, and third-party services such as WAN optimization controllers, firewalls and web gateways

What Does It Mean For Businesses?

Because SD WAN is a virtualized WAN, businesses reap the benefit of being able to utilize any transport protocol needed. Uptime is further ensured thanks to the utilization of multiple providers for failsafe and bandwidth allocation as necessary. This virtualization also lends the added security benefit of covering security protocols, like malware defenses and botnet intervention, for multiple branches and remote devices. Provisioning on the fly is another substantial benefit of SD WAN. You can send an un-configured device to a site and have all the required network certificates, keys, and policies applied upon installation, immediately implementing the necessary permissions, documentation of traffic patterns, and access of network users. The tech may not be as new as some of the others to make our list of top 5 technology trends in 2019, but it will no doubt become more prevalent.

3.) Internet of Things (IoT) and Industrial Internet of Things (IIoT) Connectivity

The Internet of Things (IoT) exists as a network of interconnected devices that communicates data to a central system that makes sense of it all.

an image of statistics on IoT devices suggesting the Internet of Things will becomes stronger as one of the top 5 technology trends in 2019 according to encompass solutions.

* Source: CSGI, Intel, Vison Critical

This network consists of all edge devices connected to the many interchanges of an enterprise. From the deli counter to eCommerce platforms, the data gleaned from this network provides invaluable insight into what is successful and what is not in terms of the products and processes that form the inner workings of a business.

an image of statistics on IIoT devices suggesting the Industrial Internet of Things will becomes stronger as one of the top 5 technology trends in 2019 according to encompass solutions.

* Source: Accenture

The Industrial Internet of Things (IIoT) brings this interconnectivity and data-focused paradigm to the terminals, sensors, and other systems on the factory floor.

What Does It Mean For Businesses?

These data-fueled factories become “intelligent” environments, capable of informing enterprises from the top down of the efficiency and shortcomings of their factory processes and performance both in real-time and over time.  In short, the IoT and IIoT data enables manufacturers further to refine and improve operations with relevant and up to date data for smarter, faster decision making. There is no doubt continued invetment in IoT and IIoT technologies and connectivity secure this concept as top 5 technology trends in 2019.

4.) AI-Enabled Security

As more and more data flows through digital devices and connections, the need for improved security protocol and tools increases in tandem. AI-enabled security is one way enterprise security teams and individuals can protect critical data and infrastructure, even when in-house resources are relatively scarce.

an image reprenting AI-enabled security as a top 5 technology trends in 2019 according to encompass solutions

Did you know that malicious actors will typically spend 200+ days in a system before extracting critical and valuable data? Learning who the players are and who holds the keys to the most protected data takes time and malicious actors have the patience that pays off in the long run. However, AI has the potential to be infinitely more patient, resourceful, and vigilant.

What Does It Mean For Industry Businesses?

AI-enabled security makes the list as one of the top 5 technology trends in 2019 because by establishing baselines for normal behavior, traffic patterns, bandwidth allocation, permissions, and user access, system anomalies can be detected within seconds. Intelligent security systems can then act according to the parameters designed by security professionals.

5.) Augmented Reality (AR) And Virtual Reality (VR)

There are numerous applications for AR and VR. Take for instance training of new employees. If a business operates in a single location, managers can give hands-on training and face-to-face feedback with relative ease. What happens when a business operates in multiple locations and needs to onboard multiple resources in a finite amount of time. With the capabilities AR and VR present, managers can work and train remotely with staff. By using vision systems to see what they see, audio to hear what they hear and communicate clearly, and even present schematics, diagrams, and drawing in real-time, managers can to direct training programs from anywhere and at any time.

an image of applications of augmented and virtual reality as top 5 technology trends in 2019 according to encompass solutions

What Does It Mean For Industry Businesses?

Interactive walkthroughs, first-hand product demos, disaster preparedness, and a multitude of training simulations are only a handful of examples where AR and VR will be one of the top 5 technology trends in 2019 and a major game changer for businesses big and small.

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm, NetSuite Solution Provider and Epicor Gold Partner that offers professional services in business consulting, project management, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing the emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.