Customer(s) may have experienced that when been working in the Embedded Education in the middle of the training they receive the error message: “Unable to Load Online Education Courses. Access to online education requires an active Epicor ERP session. Please launch education courses from within the application.”

The following steps are the workaround solution with Internet Explorer as Epicor ERP version 10 was developed with it.

If you are using Microsoft Edge as your Internet browser, please check on the section “Related Links” for the related KB article.

Related Links

KB0103351 – Embedded Education – Unable to Load Online Education Courses – Workaround solution when using Microsoft Edge

– Troubleshooting Steps on Microsoft Internet Explorer –

The following steps are the workaround solution when you’re using Microsoft Internet Explorer as your Internet browser.

Step Action
1 Close ERP Education instance. Go to step 2.
2 Open Microsoft Internet Explorer. Go to step 3.
3 Select the Tools menu and then click on Internet Options. Go to step 4.
4 In the window Internet Options look for the button named Settings below the section Browsing History and click on it.
Go to step 5.
5 In the window Website Data Settings, click on the radio button “Every time I visit the webpage” and click on “OK”.

website data settings for microsoft edge or internet explorer browsers

Go to step 6.

6 Back in the window Internet Options look for the button named Delete… below the section Browsing History and click on it.
Go to step 7.
7 Clear browsing history and cookies and other temporary Internet files:
From the list of possible kind of data to delete, at least select and delete the first 3 categories (checkmark them and then press the Delete button): Temporary Internet files and website files, Cookies and website data, and History. Check the image.clear browsing history on microsoft edge or internet explorer browsersGo to step 8.
8 Once Internet clears the data, you can close the browser and open Epicor ERP to verify the Embedded course.
Action steps complete

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Manufacturing has had one wild year and, in the wake of COVID-19, many industry experts, boardroom executives, and men and women on the production floor are “shopping” their theories for 2021 manufacturing trends.

Theories for what 2021 will hold run the gamut, but there is plenty of crossover shared among contributing voices. Here are some of the most often mentioned subjects we are sure will emerge as the most impactful 2021 manufacturing trends.

The Reshoring of Manufacturing

When the mechanisms of manufacturing all but ground to a halt in Q1 of 2020, it became vividly apparent just how dependent nations were on the capacity and capabilities of a select few manufacturing powerhouses. A year on and COVID-scarcity has driven the prices of raw materials up 100-200% when compared with the same period last year.

In the wake of this glut, more than one fifth of US manufacturers surveyed by BDO are committed to the reshoring of operations as a top priority in 2021.

While both the current and previous administration are pushing for consumers to “Buy American”, the same sentiment is ringing loud and clear through the EU, Japan, South Korea, and many other leading nations.

The world bought in to cheap and abundant labor out of China for decades, which left supply chains around the world bottlenecked and vulnerable. Today, diversification of the supply chain is widely regarded by manufacturers as a must-have and countries like Vietnam, Thailand, Malaysia, and Mexico are raising their hands to offer the capacity and talent to meet the needs of more local-focused supply chains.

Addressing The Education And Skills Gaps In Manufacturing

With decades of reliance on external manufacturing capacity, US-based manufacturers have seen an ever-increasing skills gap needed for their operations at home.

A tremendous contributing factor is the perception of manufacturing as a Triple-D sector. That is, dirty, dangerous, and dull. Whether on the shop floor or at the engineering desk, manufacturers are struggling to fill a gap in skilled jobs that Deloitte expects to reach nearly 2.5 million positions by 2028. Fortunately, according to the National Association of Manufacturers (NAM), manufacturers are willing to pay to close that gap.

Chad Moutray, NAM Chief Economist, said “Manufacturers consistently cite the inability to attract and retain talent as their top concern, and as this survey underlines, they are taking strong proactive steps to overcome it.” The Institute surveyed US-manufacturers on their spending in the sector, which totaled more than $26 billion targeting training programs for new and existing employees.

Trade schools, analytics, sensor technology, robotics, AI, VR, etc. are garnering considerable investment to draw in the talent required to fill the deep need these manufacturers are experiencing.

Experts say that simply throwing money at the problem is not enough. Manufacturers and institutions need to share in the investment and collaborate to ensure that what students are learning now is what will be relevant in the manufacturing sphere by the time they graduate.

Talent simply cannot be trained to meet the needs of businesses because tech is changing at such an exponential rate. Agreements between schools and manufacturers will have to provide work experience opportunities while studying to close the gap.

In Encompass’ own backyard, Guilford Technical Community College has received both considerable financial investment and buy-in from regional manufacturers with the institution’s recently opened Advanced Manufacturing Facility in Jamestown, NC. There is just as much investment from other manufacturers around the country who are hungry for an engage and talented workforce produced locally.

Global Shortages Of Computer Chip Manufacturing Hit Home

With climate change a topic of ongoing significance globally, the reliance on regionally produced tech has put the entire world’s supply of computer chips on thin ice.

Regional environmental conditions are now playing a much larger part than before in how we view the risk associated with supply chain. For example, the majority of the world’s motherboards are manufactured in Taipei, Taiwan. This region is categorically prone to massive and disruptive weather events and earthquakes. For decades, this has been a reality the US, and frankly the rest of the world accepted as part of navigating a global supply chain.

Initially, when the coronavirus pandemic first hit, semiconductor factories shut down, causing delays in the supply chain. Because it can take up to several years for these factories to reach their  previous production levels, the shortage will likely persist for some time.

Everything from TV’s to cars are affected by the shortage of chips, which effectively function as the brain of electronics. To put it in perspective, Apple, the phone manufacturers with a $2 trillion value and semiconductor budget of $58 billion annually, could not get enough of these in-demand chips for their iPhone 12 launch last year. The result was a two-month delay and things are only getting worse for manufacturers big and small.

According to Mirabaud tech analyst Neil Campling, “There is no sign of supply catching up, or demand decreasing, while prices are rising across the chain. This will cross over to people in the street. Expect cars to cost more, phones to cost more. This year’s iPhone is not going to be cheaper than last year.”

Med Device And Pharmaceutical Manufacturing Look Pale

Such supply chain bottlenecks as mentioned above exposed overreliance on external manufacturers of pharmaceuticals and medical devices over the last year, as well.

Supply chain resiliency, through redundancy and duplication, is a costly and time-consuming effort. However, manufacturers are increasingly adopting a shift in thinking to ensure they can avoid the pitfalls COVID-19 has exposed.

Many medical devices and pharmaceuticals are only sourced through specific geographies. As a result, strategic goods and services will need to be tackled first in a new wave of focus from US manufacturing industries and policy makers. Luxury and consumer-driven products will have to take a backseat until those top-shelf items can be secured at home.

Shifting Trade Policies From Corporate To Congress

US manufacturers are driving the demand for diversity in capacity beyond East Asia. However, many of the west’s manufacturers, big and small, are making moves to end reliance on the East Asian manufacturing hubs. Recent upsets in trade policy, like free trade agreements, Brexit, tariffs, the repositioning of NAFTA, etc. all impact these efforts.

While not directly parallel, policymakers and legislators are approaching the problem from their own perspective. Regulators’ opinions on the evolution of the supply chain are translated through a different lens than manufacturers. Geopolitical relationships and national security may not translate into he most favorable outcomes for business back home. Manufacturers want speed, efficiency, and capacity to deliver products to the hands of consumers. Government will view its priorities through a different lens.

Digital Taxation and Role Reversal

As the border between big tech and manufacturing become more blurred, digital taxation and who does what are the new hot topics. With an increase in digital cross over into the material realm, the mechanisms of how to handle taxation have not quite caught up.

Namely, this involves the lines between tech and tangible and where the border between industries is truly defined. Perhaps the broader question is, can it be defined?  With companies like Facebook, Google, Apple, and others, who traditionally created digital products, now constructing marketplaces, and investing in tangible goods, like autonomous vehicles, are they considered the new pioneers in manufacturing?

Where does that leave traditional process and discrete manufacturers? As discrete manufacturers create IoT and IIoT solutions to complement their tangible goods, like sensor and overall equipment effectiveness (OEE) software, do they share the profile of Big Tech? The waters grow muddy. One thing is for sure, the landscape of both tech and manufacturing are sharing more overlap than ever before.

Access to Cash and What it Means for SMBs

Borrowing and access to capital is a defining issue for smaller manufacturers. With interest rates low for manufacturers, questions about effective tax rates, trade relationships, and capital expenditure have been conservative. Fortunately, trade talks with the Biden administration and China have started to take shape, vaccinations are rolling out, and outlooks are generally optimistic.

One leading indicator of this upward trend is found in the number of bankruptcies experienced by manufacturers over the last year. Not nearly as many bankruptcies emerged as were predicted by researchers, analysts, and economists. The big change may have been the fact that banks do not want to become owners like after the 2008 housing crisis. There is simply too much to manage in manufacturing and rather than take on the headache of an industry banks may not know enough about to run effectively, they opted to work with businesses in the sector to find solutions that worked for both sides.

Robotics and Automation

Robots and automation have been four letter words for decades, essentially scaring people away from manufacturing. Unfortunately for fear mongers, the need for skilled labor is even more necessary with the inclusion of these advanced technologies. More engineers, more cobot operators, maintenance personnel, and even truck drivers to fuel the internal distribution networks of the United States re in high demand. There will certainly be upset in the world of manufacturing as these technologies proliferate. However, the timeline by which that proliferation overtakes a human workforce grows ever longer as technology proves to be just as reliant on us as we are on it.

The New Contract Manufacturers

New methods of manufacturing, such as 3D printing or additive manufacturing, are upsetting the traditionally held roles in Industry.

Take, for instance, the effect these technologies have bestowed on traditional distributors.

Third-party logistics providers (3PLs) like Fed Ex, UPS, and others are entering the manufacturing arena, cutting out a space for themselves, and cutting off competitors, in some cases manufacturers, by assuming certain aspects of manufacturing. By leveraging additive manufacturing technology, these logistics providers can cut out the middleman to handle production and delivery of simple parts and components on a decent scale. You can send your CAD file direct to the 3PL, who will then print out the part and ship it directly.

For the recipient, potentially a manufacturer themselves in this case, there is a degree of control that is relinquished. Depending on your product, at some point you will need to verify that your vendor (3PL) is meeting your quality requirements. While the approach is in its infancy with a foundation shaky enough to keep some at arm’s length, it could be a trend that picks up steam quickly. If these providers are able to achieve the quick turnaround they promise and meet quality standards that manufacturers and consumers demand, there could be a real shift on the horizon.

Green Materials Propagate in 2021 Manufacturing Trends

Sustainability has never been a topic weighing as heavily on consumers’ hearts and minds as it is today. This puts more weight squarely on the shoulders of manufacturers.

If consumers want more environmentally conscious products and production methods, it’s up to manufacturers to adapt and educate their customers of the changes taking place.

Take for instance the textiles and plastics being replaced by renewable and eco-friendly materials, like mycelium.

Major global brands like Dell Technologies and IKEA have already committed to adopting a Styrofoam packaging replacement made by Ecovative Design.

Indonesian manufacturer MYCL will soon launch a series of sneakers, sandals, wallets, luggage tags and watch straps made of its mycelium-based leather, Mylea.

The trend has even proliferated into the world of high-fashion, with U.S. manufacturers Bolt Threads and MycoWorks aiming to make mycelium-based leather products more widely available this year.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Epicor Software Corp. has released its latest announcement regarding the Epicor Insights 2021 event. Customers, partners, and ISVs can now secure their registration with early-bird pricing. Below, you’ll find the most recent announcement details and a link to the official registration page.

Epicor Insights 2021 Announcement

The last 12 months have been particularly challenging for all of us and we have missed seeing you in person. We are hopeful that with the turn of the New Year, we will get an opportunity to reconnect during Insights, our annual customer conference. The health of attendees is our first priority, so we’re moving forward with Epicor Insights 2021 in July with the assumption that the outlook continues on the right track. We are planning carefully, monitoring the news closely, and will adjust all aspects of the event as needed to ensure safety.

Epicor Insights will take place in Las Vegas from Sunday, July 11 through Wednesday, July 14 at the Mandalay Bay Resort and Convention Center, Las Vegas NV. More details to come. We understand it might be tough to know what the next several months will hold, so we’re offering to lock in early bird pricing with no payment required if you RSVP using the link below.

Insights attendance is limited to current Epicor customers, authorized partners, and invited guests only.

Ticket costs are:

  • Early Bird Registration – $1,345 – offer valid now through April 19
  • Regular Registration – $1,545 – offer valid April 20 through June 11
  • Late Registration – $1,745 – price valid June 12 through July 11

Epicor Insights 2021 Agenda

Epicor has released the event’s agenda, spanning pre-event functions through to the final day. View Agenda

What To Expect

Attendees will be able to experience several events of the Conference’s 4 Days, including 500+ Sessions, Inspiring Keynotes, Informative Sessions and Hands-On Labs.

Join us at Mandalay Bay in Las Vegas to accelerate your knowledge and the power of your Epicor solutions. Learn how business trends are driving transformation and gain inspiration to:

  • Streamline and optimize your operations
  • Drive growth, revenue, and profitability
  • Engage and connect with your peers and Epicor experts

Epicor Insights 2021 Keynote Speaker – Marcus Lemonis

As an impressionable youth, Marcus Lemonis read the description of “entrepreneur” to his mother from the dictionary while working on a school project, which inspired him to challenge himself and make his dreams come true. His humble beginnings and journey through life represent the heart and soul of what true entrepreneurism is.

Epicor Insights 2021 Musical Guest – Little Big Town

GRAMMY, ACM, CMA, and AMA award-winning group, Little Big Town will perform on Tuesday evening, July 13. Band members Karen Fairchild, Philip Sweet, Kimberly Schlapman, and Jimi Westbrook, first entered the music scene over 20 years ago with hit songs including “Boondocks,” “Bring it on Home,” “Good as Gone,” and the GRAMMY-nominated “Little White Church.”

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Achieve Greater Visibility, Flexibility and Collaboration With Epicor ERP by attending this upcoming Epicor ERP Virtual Summit.

On Wednesday, February 24 and Thursday, February 25, Epicor Software Corp. will be hosting their complimentary February 2021 Virtual Summit – Accelerate Your Business: Achieve Greater Visibility, Flexibility and Collaboration. During the event, customers will experience educational sessions, virtual booths, and so much more.

What to Expect

This Summit will dive into the innovative enhancements of ERP 10.2.700 and show customers how Epicor can help their business accelerate—to move forward with greater visibility and flexibility, more confidence and more success.

This is your first opportunity in 2021 to chat and network with Epicor experts and users in the virtual booths

Who Should Attend

This event is directed towards current Epicor ERP customers using any of the following versions: ERP 10, E9, Vista, Vantage, iSolutions, and select Enterprise customers in the Americas, LATAM, EMEA, and APAC Customers.

Event Details

Date: Wednesday, February 24 and Thursday, February 25, 2021
Time: 10:00 am – 2:00 pm CST
*Virtual booths open from 10:00 am – 2:00 pm CST 
Location: Comfort of your desk
Registration Link: https://events.bizzabo.com/EpicorVirtualSummitFeb2021

Epicor ERP Virtual Summit Agenda

Day One – Wednesday, February 24th

  1. Welcome to the Virtual Summit: Day One
  2. Epicor Application Studio Accelerates Modern User Experience
  3. Explore the Value of Cloud
  4. 7 Reasons Epicor ERP Customers Should Choose the 1 EDI Source Platform
  5. Accelerate Quality With Epicor QMS
  6. Don’t Let Questions Slow You Down

Day Two – Thursday, February 25th

  1. Welcome to the Virtual Summit: Day Two
  2. Common Strategies for Moving to Epicor ERP Cloud
  3. Gain Actionable Insights and Plan Better With Epicor Data Analytics (EDA)
  4. Achieve Delightful Customer Experiences With Epicor Commerce Connect
  5. Accelerate Growth With Advanced Unit of Measure (UOM)
  6. Analyze Epicor ERP With Business Intelligence Tools

If they are not able to attend, we encourage you to complete registration, as the Summit will be available on demand through May 25, 2021.

For more information, contact your CAM at Encompass Solutions.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.