Whether you are a software solution provider, a professional services organization, a value-added reseller, or a thriving production facility, pre-sales opportunities can be the difference between failure and success. Encompass Solutions can guide you with:

• Implementation Planning Meetings: Organizing and planning the strategy for a large-scale information system installation can be overwhelming. Encompass Solutions experts have been on both sides of the table numerous times. We can manage, facilitate, and service your implementation planning meetings and make the most of your employee time. Needs requirements, timelines, key personnel demands—don’t let the opportunities during early implementation meetings slip through the cracks. Encompass will keep the bases covered.
• Demonstration and Presentation Support: Demonstrations can make or break your business opportunities. But, whether done over the web, by telephone or live, they can be time-consuming, costly and high-pressure situations. Encompass Solutions can provide the technology, the personnel and the experience required to make your demos and live presentations a success. Rely on expert presenters to make your events the best they can be.
• Telemarketing Strategies: Use the proven experience of ESI professionals to devise and formalize your telemarketing strategies. Investing time and money in a telemarketing campaign that is not well devised will not be rewarding. A well-structured and implemented strategy, developed with the guidance of experienced veterans, can boost sales and product awareness, and bring your business to the next level.

You may be seeking software to meet the needs of an entire operation with a full ERP package or you may simply want to address a focused business need with a value-add product. Either way, the acquisition of software is a challenging task. The considerations to weigh are many, the research is daunting, and the time and effort required can often be measured in months. Are you prepared to evaluate:

• Functionality to meet operational business needs?
• Data capture for reporting and informational needs?
• Technology with robust and stable underpinnings?
• Complexity affecting time to train and maintain?
• Flexibility and ability to customize?
• Scalability that responds to company growth?

The software you seek must be capable of taking your operations into the future, growing with you and meeting the needs unique to your company.

There are hundreds of products available that will claim to meet your requirements. Sorting through each of these claims is time-consuming and ineffective. Encompass Solutions can lead the way by:

• Reviewing and refining your requirements definition.
• Assisting with ranking your system technology and functionality priorities.
• Providing current information on technology and software choices.
• Compiling a "shortlist" of products that meet your needs and budget.
• Analyzing shortlist solutions for the best choice.
• Planning your implementation for success.

With Encompass by your side, when would you like to begin?

In order to remain competitive in the market place, your business maintains an ongoing state of technology and business process improvements. Are you facing challenges to enhance business processes, expand customer relationships, cut costs and improve efficiencies? Do your employees need new procedure training? Does your enterprise require the development of internal education programs overall? Does your operation lack proper organizational scrutiny to face the challenges ahead? Encompass Solutions experts, as well as our high-quality committed partner network, will provide a one-stop source for solutions to these challenges. We are highly trained and able to leverage best practices and the latest current industry process strategies, such as lean manufacturing.

Partnering with Encompass, you will have a single, cost-effective source to assist with:

• Review and refine your requirements definition.
• Assist with ranking your system technology and functionality priorities.
• Provide current information on technology and software choices.
• Compile a "short list" of products that meet your needs and budget.
• Analyze short list solutions for the best choice.
• Plan your implementation for success.
• With Encompass by your side, when would you like to begin?

Your project start is at hand—all eyes are focused on the task. Are you implementing the new information system at last?
Are you already up and running, but ready now to start Phase II, or "second round" projects?
Facing large-scale upgrades or data migration with a newly acquired division?

Turn to Encompass Solutions' expertise for:

• Software Implementation: Encompass Solutions' consulting professionals have worked all sides of the software implementation equation with consistent and successful results. Balancing large investments with tight timeframes, competing priorities and changing goals, our resources can augment your staff for development, data migration, training and implementation tasks, keeping your valued team members focused on the mission-critical aspects of your business.
• Project Management: The Encompass services team can provide efficient and comprehensive project management expertise for all complexities and sizes of endeavors by utilizing our proven implementation methodology. Our project managers consistently deliver to the agreed project scope, within the defined timeframe, at the agreed and anticipated cost, and achieve stated goals.
• Process and Software Training: In addition, ESI provides product software training in formats as varied as the companies we support. End-user, internal support, development staff, mid- and executive management training—all can be addressed through our expert training methodologies and on-staff experts.

With thousands of successful ERP implementations worldwide, Epicor Consulting delivers among the most cost effective and efficient techniques to plan, design, validate and deploy your Epicor solution. Staffed with direct employees around the globe who are properly trained and equipped with world-class implementation tools, Epicor Consulting follows our proven Signature Methodology designed specifically around Epicor software and our customers.

The Epicor Signature Methodology is broken into five stages: Prepare, Plan, Design, Validate, and Deploy. Each stage includes a series of segments that are filled with a set of inputs, tools, techniques, and deliverables all building upon one another to move to the next stage. The methodology also includes built-in sign-off processes to better ensure each party is satisfied throughout the project before moving to the next group of milestones. The end result is an on-time, on-budget implementation of your Epicor solution tailored to bring your business to the next level.

Click here or on the image below to see our Signature Methodology Process

Your ERP system is firing on all cylinders—capturing and managing all aspects of financial, manufacturing, sales and shipments. However, you may notice that key data points keep slipping. Deadlines are missed. Milestones are shifting. Are you harnessing the full potential of the system you have in place? Have you completed your implementation but would benefit from post-project implementation reviews and enhancements? Was complex functionality delayed for a Phase II implementation? Looking for system performance improvement? Adding a new division or location?

With an ERP package in place, maximize that investment with Encompass-led initiatives to:

• Automate processes.
• Audit systems.
• Enhance system use.
• Integration of value-adding applications.
• Software release upgrades for your databases, interfaces, custom programming and application suites.
• Focused and meaningful reports development.

Beyond Epicor integration into your business, Encompass offers Managed Services to supplement your IT needs on any scale. Whether you just need to bridge the gap during staff turnover or even outsource your entire operation, Encompass Solutions is there to help.

Encompass Solutions has a team of over 40 resources spanning 4 countries globally, with an average of over 12 years of ERP experience. As an Epicor certified Platinum Services Partner and NetSuite Solutions Provider, Encompass resources attend training and complete certifications alongside Epicor’s and Netsuite's internal consultants. Additionally, as a highly valued partner, as well as a smaller organization, we provide not only a more personal approach to your implementation support, but an additional level of agility and resource escalation to facilitate your success.

We have been providing infrastructure support for ERP customers for over 15 years, on numerous platforms. With our coverage and deep ERP infrastructure experience, Encompass is uniquely positioned to offer effective and responsive services.

Encompass offers the following General Management services & Incident Based support:

• Helpdesk Support
• Application Troubleshooting
• Management of Epicor Support Issues
• Customization Services
• Integration Services
• Financial Reporting Services
• Functional Training / Workshops
• Business Consulting
• Infrastructure Changes
• e-Commerce

Encompass offers management services specifically for Epicor:

• Database Management
• User Setup & Maintenance
• Technical Troubleshooting
• Monitoring & Tuning
• Patch & Upgrade Support
• Operating System Maintenance
• Copying, Updating, & Moving Databases

... Plus so much more.