Managed Services For Manufacturers And Distributors

Encompass Solutions, Inc. is a certified Gold Partner of Epicor, providing superior support and services for Epicor ERP and Prophet 21 ERP systems. Our industry-leading ERP consulting firm is staffed by ERP consultants with 250 years of combined experience in offices across the globe. Encompass' teams deliver mission-critical ERP software solutions, custom development services, and process improvements for businesses in manufacturing industries. We pride ourselves on being expert business consultants, software implementation specialists, and managed services providers.

We offer several managed services programs for businesses with Epicor systems deployed both on-premise and in the cloud. Additionally, our patch management program ensures your Epicor system is running the latest release and maintains an update cadence in-sync with each patch released by Epicor.

Businesses leveraging EDI solutions can also benefit from our managed services expertise, too. We deliver implementation, development, and support services to ensure your EDI capabilities continue to scale and improve your business' operations and supplier relationships.

EPICOR ON-PREM SERVICES

Encompass maintains intimate knowledge of Epicor systems, from Vantage to E10, and the on-premise infrastructures that power them. Our expert IT staff can help you maintain both systems and infrastructure for as long as you need, reliably and affordably. There are several levels of support to choose from based on your business' unique needs and capabilities.

EPICOR CLOUD SERVICES

When your Epicor system is deployed in the cloud, the burden of maintaining infrastructure and security is placed on Epicor's data centers. However, there is still a great deal of functional support that needs to be provided. Whether you need a light touch or complete reliance on our functional experts, we are here to support your business in the Cloud.

EPICOR PATCH MANAGEMENT

Keeping up with each Epicor patch release is essential to maintaining your ERP system. Adhering to Epicor's update cadence is the easiest way to ensure your business operations are never compromised due to chances in the overall system architecture. We keep it simple with an iterative, repeatable patch management program that keeps you running at peak performance.

ENCOMPASS EDI SERVICES

Encompass' EDI development team enables your business to effectively communicate with external entities efficiently, reliably, and safely. Built to grow with you, EDI's optimization is an on-going task. Our specialists can step in to maintain and expand your EDI infrastructure and capabilities, freeing your IT staff to focus on other projects that empower your company.

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REMOTE WORKFORCE AUGMENTATION

Whether you’re working on the road, at home, or onsite, Encompass has the capacity to supplement your office staff remotely. By providing Encompass with your procedures, our team will execute according to your business' specific processes and requirements. The result is a streamlined workflow and output delivered by our dedicated team.

MANAGED SERVICES PROMOTIONAL OFFERS

Encompass is committed to delivering incentives to new customers and encouraging continued partner loyalty through service discounts, promotional offers and more. The savings derived from Managed Services promotions can be quite rewarding and we encourage everyone to take advantage of these promotions.

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Epicor On-Premise

Encompass' Epicor On-premise Managed Services delivers a structured support system with three tiers of coverage. These tiers provide a range of coverage options as well as differing hours of support based on your needs and budget.

On-premise managed services are provided in Basic, Enhanced, and Comprehensive plans. Each plan comes with a set of provided services, with the next highest tier including all the services included in those preceding it.

Several hourly coverage plans and add-on services are also available to be activated as your business may find them useful now and in the future.

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Epicor Cloud

Encompass' Epicor Cloud Managed Services delivers support designed to keep your Epicor Cloud ERP system running optimally.

Encompass Solutions offers an affordable and simple support plan for companies using Epicor’s Cloud (SaaS) Platform. Customers will have all the benefits of being in the cloud and still have peace of mind that Encompass will be there to support your application challenges in a professional manner.

All of our support plans include weekly check points, high-priority service, and a 24/7 customer support portal.

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Patch Management

Encompass' Patch Management Program is dedicated to maintaining your Epicor system alongside the most recent patch released by Epicor Software Corporation. Ensure your Epicor ERP system is always up to date, outside of the major upgrades rolled out by Epicor each year, by participating in this program.

Our iterative patch management process is built to ensure you system is maintained alongside Epicor's update cadence concerning patches and hotfixes.

There's nothing worse than a systemwide outtage keeping you from delivering the products, services, and support your customers depend on. We know how critical your business is to your customers and we are dedicated to helping you maintain top-tier service.

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EDI Management

EDI is a powerful tool, designed to automate many part of the shipping and communication processes between your business, your suppliers, and your customers.

Utilizing rapid electronic data interchange (EDI), Our EDI Managed Services offferings allow will ensure your automated communications during the shipping, procurement, and purchasing processes are working as intended. These communications associated with transactions at every stage of your sales cycle are imperative to high customer satisfaction and ensuring supplier relationships. With fast, reliable, and secure technology, our EDI Managed Services can empower your business to do more than you thought possible, while maintaining a lean and productive workforce.

SERVICE DETAILS

Remote Workforce Augmentation

Whether you’re working on the road, at home, or onsite, Encompass has the capacity to supplement your office staff remotely.

Let us support your organization with remote workforce augmentation, based on your specific requirements, procedure, and reporting requirements.

SERVICE DETAILS

Managed Services Promotions

Encompass Solutions will periodically promote unique agreements for new and existing partners who want to take advantage of discounted rates or other promotional offers. Check back regularly to find what current promotions are available.

CURRENT PROMOTIONS

Client Testimonials

This feels like a true partnership, and I couldn't be more pleased with it. When we partnered with Encompass, our momentum picked up exponentially. The Encompass team listens, responds, and takes action.

GRAY METAL SOUTH

Encompass has done a great job at assessing our transition situation. Their BPR guidance systematically attacked and resolved pain points following implementation.

KAUFMAN CONTAINERS

The team at Encompass Solutions was instrumental in our quick and successful implementation of Epicor. Their ERP experience made our transition go very smoothly.

YETI COOLERS

Encompass clearly understands the system, its strengths and limitations, and were able to suggest some "out of the box" ideas we haven't seen from many Epicor consultants.

CAMPBELL GRINDER CO.

We have enjoyed working with Encompass Solutions for many years now, they have stepped up to support our older legacy system.

ROYAL MASTER GRINDERS, INC.

It's refreshing in your industry to find a company that is truly interested in helping their customer base achieve their goals in an efficient manner, without belaboring the process unnecessarily. Your business model is one that encourages growth. Thank you for everything.

GRAY METAL SOUTH

Your team has delivered excellent performance. I often have very technical and specific questions and Encompass always helps me with great professionalism and courtesy.

J&B INDUSTRIAL SERVICES

Encompass is cost competitive, responsive and supportive. Their outstanding service has been helpful and forthright in all our Epicor endeavors.

GENERAL DYNAMICS

We increased our efficiency 21% in the first year after Encompass implemented our ERP. Increased efficiency means increased profits - well worth the investment.

CORRECT CRAFT

From accounting questions to new modules, inventory mysteries to mad scientist "what if we wanted to…" ideas – We trust Encompass to give us the right answers.

M. HOLLAND COMPANY

Encompass has a great team, they get it, they ask all the right questions until they understand it well enough to make the tool work the way we need it to work.

DOXSTEEL

Encompass are the technical and functional experts. After multiple projects with outstanding and consistent results, they have become our "Epicor Wingman".

SWEPCO TUBE, LLC

With Encompass, all of our Financial support issues are resolved and we are educated on the cause. We wanted to be sure the provider we chose would adhere to an internal method of development and documentation as well as being extremely knowledgeable about Epicor. Encompass has gone beyond our expectations.

MASTERBUILT

You helped me with an Embedded Customization. It went very well and I was so pleased. Within an hour we had completed what I had hoped to get done (and thought it might take several hours!). A really good task done. Thanks again to the Encompass team.

STATLAB

Encompass literally came to our rescue. We had a critical accounting issue occur right after we canceled our services with the previous provider. We hadn’t even signed the contract yet. Our Account Manager, Jason Claggett, helped us get the paperwork in order and get resources in contact with our accounting dept and resolved our issue in a very timely manner.

BRISKHEAT CORPORATION

WHICH MANAGED SERVICE SOLUTION IS RIGHT FOR YOUR BUSINESS?

Complete the form below and our experienced Managed Services professionals will contact you with insight and resources to help guide your decisions making process.

Managed Services For Manufacturers And Distributors

EPICOR ON-PREM SERVICES

EPICOR CLOUD SERVICES

EPICOR PATCH MANAGEMENT

ENCOMPASS EDI SERVICES

REMOTE WORKFORCE AUGMENTATION

MANAGED SERVICES PROMOTIONAL OFFERS

Epicor On-Premise

Epicor Cloud

Patch Management

EDI Management

Remote Workforce Augmentation

Managed Services Promotions

Client Testimonials

WHICH MANAGED SERVICE SOLUTION IS RIGHT FOR YOUR BUSINESS?

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