an image of the insights 2019 recap

Insights 2019 Recap

Insights 2019 is the annual Epicor user and partner conference that convenes each spring. It is a place

Insights 2019 is the annual Epicor user and partner conference that convenes each spring. It is a place where users and partners can experience first-hand training and education on the latest Epicor software and tools to empower businesses. Keynote speakers deliver insights on industry trends and where the company is directing efforts over the coming year. The manufacturing solutions being developed have a lot of users and partners excited for rollout. Read more about the biggest Epicor ERP developments in our Insights 2019 Recap below.

Insights 2019 Recap Epicor Virtual Agent  (EVA)

AI is a buzzword on the tongues and in the minds of many involved in manufacturing industries. Gartner predicts that by 2020 80% of technologies will be driven by artificial intelligence in some form. Epicor has answered that call with the rollout of the Epicor Virtual Agent, aptly named EVA. A Microsoft Azure-powered virtual assistant, EVA leverages AI to deliver insights and data in real-time to empower workforces wherever they find themselves.

Virtual assistants are nothing new. However, their ubiquitous nature has yet to be fully realized, and appropriately utilized, among traditional manufacturing operations. Gartner also believes that by 2022, enterprises utilizing Industry 4.0 technologies will have some form of virtual assistant within the organization.

With built-in artificial intelligence, EVA can simplify user interactions with the ERP system and automate manual tasks to speed up operations. Text and voice cognitive skills enable EVA to transform data into visual representations. The result is an intuitive experience that allows users to complete actions on native devices with ease. The technology is powered by Natural Language Processing (NLP), a human-computer interactive technology that users can leverage from mobile devices with requests and tasks that will be addressed by the Epicor Virtual Agent. Targeted information and data to enable faster, better decision-making is then delivered in real-time.

Insights 2019 Recap Epicor ERP 10.2.400 Update

Epicor ERP 10.2.400 has also been announced and will receive its full production update on the weekend of May 11th, 2019. Now it’s the time to be testing end-to-end for those customers keeping in pace with the Epicor ERP software update cadence. Among the changes coming with the Epicor ERP 10.2.400 update, users can expect to enjoy full use of and coming functionality that includes:



  • Enhanced Project Management
  • Epicor Mobile Warehouse
  • Supplier Portal
  • MES Expansion
  • Epicor IoT


  • Epicor Data Analytics Expansion
  • Epicor Data Discovery Expansion

Future (2019-2020)

  • UX Uplift (ongoing) Mobile Apps
  • ISV Partner Ecosystem
  • Compliance Engine
  • Enhanced BI/Analytics
  • Connected Enterprise

For more information on the updates discussed above, reach out to the ERP experts at Encompass Solutions, Inc. using the contact us link below.

Exclusive Epicor Software Discounts

Encompass customers are entitled to exclusive discounts on Epicor software and services, provided they attended Insights 2019. If you were at Insights 2019 and wish to take advantage of reduced pricing on several Epicor ERP modules, SaaS subscriptions, and third-party integrations, get in touch with your Encompass Solutions Customer Account Manager today.

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm and Epicor Gold Partner that offers professional services in business consulting, project management, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.

Sean Balogh

About Sean Balogh

A marketing professional working hard to deliver relevant and engaging content to audiences in education, technology, and manufacturing.