epicor wayfinder epiccare support epicor kinetic

Epicor Wayfinder | EpicCare Support Services | Epicor Kinetic

If you don’t already know, Epicor users have access to EpicCare. This is Epicor’s customer self service portal

If you don’t already know, Epicor users have access to EpicCare. This is Epicor’s customer self service portal that enables the submission of issues, tickets, services requests, case creation, and more. As part of this service, there is a useful tool called Wayfinder.

What is Epicor Wayfinder

Epicor Wayfinder is a component of the EpicCare portal that shows Epicor users information about billing, contracts, service requests, and more.

The tool is a great resource for users with questions about their maintenance contract, current license ownership, and supply requests.

Epicor Wayfinder Components

With over 75 unique data points available to users, Epicor Wayfinder can help you find critical information with just a few clicks. You can also modify account information, like business name changes, billing address changes, invoice recipients, and the like.

Here is a list of all the various information you can locate or request using Epicor Wayfinder. Keep in mind, you will need to be logged into your EpicCare account to access the following links.

ACCOUNT AND BILLING SERVICES

ACCOUNT MAINTENANCE

BILLING REQUESTS

CASE MANAGEMENT

GENERAL

PRODUCT MANAGEMENT

MAINTENANCE INQUIRY

FINANCE

LICENSE AND MEDIA

CUSTOMER EXPERIENCE

SALES

EPICOR UNIVERSITY

EPICOR USERS GROUP

EPICWEB

INSIGHTS

SOFTWARE-GENERIC

UPGRADE SERVICES

SUPPORT

PROFESSIONAL SERVICES

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.

Sean Balogh
sean balogh

About Sean Balogh

A marketing professional working hard to deliver relevant and engaging content to audiences in education, technology, and manufacturing.