an image of the Epicor Insights Executive view exhibit floor adn placeholder for an Epicor ERP virtual summit

Epicor Insights 2020

Epicor Insights 2020 Cancellation (Updated March 23, 2020) Due to the growing concerns over the spread of COVID-19,

Epicor Insights 2020 Cancellation (Updated March 23, 2020)

Due to the growing concerns over the spread of COVID-19, Epicor has decided to cancel this year’s Epicor Insights 2020 conference. Refunds will be issued over the coming weeks for event registrations. Any additional inquiries can be submitted to the contact us through the link at the bottom of this post. We will endeavor to answer your questions as best we can.

Epicor Insights 2020

Epicor Insights 2020 is right around the corner. Taking place May 3-6, 2020 at the Gaylord Opryland Resort & Convention Center in Nashville, TN, Epicor Insights 2020 delivers “Your 2020 Vision” to businesses around the world. Join us for this exciting event to learn more about the powerful tools developed by Epicor Software Corporation, speak with existing and prospective customers, and speak to Epicor Certified Partners, engineers, and developers.

Dedicated education tracks are made available. Each focused on specific products and solutions, these educational tracks deliver all the details as well as practical applications of the tools available, not to mention the many more opportunities to network across products and industries.

Learn about each specific Epicor solution, network with your peers, and enjoy the core benefits of a global customer conference. Gain valuable insight on how to utilize your Epicor solution to grow your business, your employees, and your bottom line. We hope you’ll join us—and your peers—in Nashville!

Agenda at a Glance

Saturday, May 2, 2020

8:00 a.m. – 5:00 p.m. Pre-Conference Extended Education
Sunday, May 3, 2020

8:00 a.m. – 5:00 p.m. Pre-Conference Extended Education
5:30 p.m. – 7:30 p.m. Welcome Reception

Monday, May 4, 2020

Executive Welcome Keynotes
Product Breakout and Hands-on Labs
Wine & Cheese Reception

Tuesday, May 5, 2020

Morning Keynote
Product Breakout and Hands-on Labs
Product Breakout and Hands-on Labs
Evening Dinner and Entertainment

Wednesday, May 6, 2020

Product Breakout and Hands-on Labs

Epicor Insights 2020 Product-specific Agendas

Epicor ERP | CMS | EDI

Prophet 21


Epicor Insights 2020 Conference Highlights

In-Depth Extended Education Courses

Offered on Saturday, May 2 and Sunday, May 3 prior to the conference. Valued at $495, these four-hour training sessions are only $275.

Valuable One-On-One Sessions

Schedule individual meetings with Epicor executives and product experts.

Technical Insight

Learn how to reduce costs, increase ROI, and deal with compliance issues.

Peer Insight

Network with fellow professionals, discuss common challenges, and share solutions.

Education ROI

Extended education sessions offer a deep dive into the business software you’re using today.

Practical Insight

Attend labs with Epicor technical staff demonstrating practical software solutions.

Expert Insight

Hear from Epicor executives regarding what lies ahead and schedule meetings with Epicor experts.

Epicor Insights 2020 Extended Education

Extended education sessions will take place Saturday, May 2 and Sunday May 3, 2020 on-site at the Opryland.

These are elite training sessions developed by the Epicor worldwide education, product management, development, support, and services teams. They move beyond traditional labs and are conducted by Epicor professionals for product-specific training with your own Epicor-provided computer, small class size, and direct access to technical experts. These sessions will be available Sunday and Monday before the conference.


Extended Education Sessions are not included in your Insights registration fee. These additional courses are valued at $495, but are offered at the conference for $275/session. Sessions are four hours long and run from 8 a.m.–12 p.m. or 1–5 p.m. Some courses consist of two parts from 8 a.m.–5 p.m. at $550. Registering for only one portion of a two-part session is not permitted.


Epicor ERP | CMS | DocStar | Mattec

Prophet 21


Become an Epicor Insights 2020 Speaker

  • Opportunity to showcase hot topics
  • Increased visibility of your business as an industry leader
  • 50% discount off the regular registration fee for accepted single presenters
  • 20% discount off registration for accepted presenters on 2+ panels
  • 10% discount off registration for accepted presenters on one panel

Please take a moment to tell us what information you would like to present or what business issues you have solved using Epicor solutions. Presentations can be organized as best practices, case studies, general business, technical, or tips and tricks. Submit an abstract with 500 words or less, and a member of the Insights team will contact you if you have been selected to speak.

Epicor Insights 2020 Hotel and Travel

Hotel Reservations

Gaylord Opryland Resort & Convention Center 2800 Opryland Dr. Nashville, TN 37214 Book Your Discounted Insights Hotel Rate!Book before March 29, 2020, to secure your discounted rate.

Group rate: $199 (9.25% sales tax & 6% occupancy tax plus $2.50 city tax per room per night)
Daily Resort fee of $26 plus applicable taxes will be added to each guest room rate.

Discounted Group Rate cut-off: March 29, 2020

Check-in 3 pm
Check-out 11 am

Office: 615-889-1000 and Toll-Free: 1-877-382-7299 *Please note that Insights attendance is limited to current Epicor customers, authorized partners, and invited guests only. As in past years, full conference registration includes all conference sessions, access to the Solutions Pavilion, meals, and the evening events. All conference sessions and meals will take place at the Gaylord Opryland Resort & Convention Center in Nashville, TN.

Shuttle Service Information

Gaylord Opryland offers a daily roundtrip shuttle service from the Nashville Airport to the Hotel. Purchase tickets here online, or upon arrival to the airport, find the Gaylord Opryland Welcome Desk on the lower level of the airport between the two escalators. An agent can assist with travel needs and ticket purchase, or guests can use the resort kiosk, which is located at the welcome desk. Daily shuttle schedule:

CASCADES LOBBY CANOPY located outside the Cascades Lobby to the left.

MAGNOLIA CANOPY (Inn at Opryland upon request) 7 am – 6 pm (departs every 30 minutes)

Cost: $35 per person, roundtrip fareGuests ages 18 and under will receive complimentary admission with an accompanying paying adult.

Guests 65 and older receive a discounted rate of $32 for roundtrip fares.

Epicor Insights 2020 Entertainment

Little Big Town

GRAMMY, ACM, CMA, and AMA Award-winning group, Little Big Town — consisting of members Karen Fairchild, Phillip Sweet, Kimberly Schlapman, and Jimi Westbrook — first entered the music scene over 20 years ago with hit songs “Boondocks,” “Bring It On Home,” “Good As Gone” and the GRAMMY-nominated “Little White Church.” Their breakthrough albums Tornado and Pain Killer produced multiple #1 singles, including “Pontoon,” “Tornado,” and “Day Drinking,” as well as the history-making, best-selling country single of the year (2015) “Girl Crush.” 2017’s, The Breaker, debuted #1 on the Billboard Country Charts and Top 10 (No.4) on the Billboard 200 to critical acclaim, marking the group’s fourth Top 10 debut on the Billboard 200 chart. The album features their GRAMMY-winning, multi-week #1 single, “Better Man,” as well as the 2019 GRAMMY-nominated, “When Someone Stops Loving You.” The band recently released new music from their upcoming ninth studio album, Nightfall, the Grammy-nominated song “The Daughters,” country single “Over Drinking,” and “Sugar Coat.” The album is set for release January 17, 2020. Little Big Town has earned more than 40 award show nominations and in the past five years has taken home nearly 20 awards, including multiple GRAMMY, AMA, People’s Choice, CMA, ACM awards, and an Emmy award. The Grand Ole Opry inductees (2014) went onto receive their star on the Nashville Walk of Fame in 2017. In July of 2018, The Country Music Hall of Fame and Museum in Nashville launched their lead, yearlong exhibit called LITTLE BIG TOWN: THE POWER OF FOUR showcasing the bands powerful and storied 20-year history within the country music community. The band recently launched 4 Cellars wine, their first non-musical project as a band, with Browne Family Vineyards. The collaboration features exclusive wine blended by the foursome and recently released canned wine spritzers called “Day Drinking.”

Epicor Insights 2020 Keynote Speaker

Marcus Lemonis

As an impressionable youth, Marcus Lemonis read the description of the Entrepreneur to his mother from the dictionary while working on a school project, which inspired him to challenge himself and make his dreams come true. His humble beginnings and journey through life represent the heart and soul of what true entrepreneurism is. Although he was not born in America, he is proud to be living the American Dream through hard work, determination and believing. Those who have had the chance to hear his story through his moving speaking engagements would say that he is humble, down to earth and 100 percent brutally honest. A past nominee for the 2018 Critic’s Choice Award for Best Structured Reality Series for his work on CNBC’s The Profit, Marcus lends his business expertise to struggling businesses in various industries across the country while using his famous People-Process-Product principle. Through his 3P mantra, he analyzes every business by the quality people, whether they have an excellent and relevant product, and the best possible process for creating, delivering, and selling that product. While many people frequently call him the “business turnaround king,” he will be the first to say that he really helps people with tough love so they can use the experience to inevitably succeed. Marcus was born in war-torn Beirut, Lebanon in 1973; and, at nine months old, was adopted by a couple living in Miami, FL. As a young child, he was exposed to positive and prosperous business values at his family-owned auto dealership. His entrepreneurial spirit bloomed at age 12 while attending Epiphany Catholic School, when he started a lawn mowing service to generate money for a candy business while enlisting his friends for their help. He then graduated from Christopher Columbus High School and moved to Milwaukee, WI to attend Marquette University, where he studied Political Science, Criminology and Economics. With approximately 225 locations in 36 states and a comprehensive e-commerce platform, Marcus has long time served as the Chairperson at America’s #1 source for RVs, camping accessories, RV maintenance and repair – Camping World and Gander RV& Outdoors. In 2017, he became the RV Business Newsmaker of the Year for “evolving into one of the most transformational characters in the U.S. recreational vehicle industry.”With multiple ventures on his resume, Marcus can be seen sharing his knowledge through numerous business and entertainment television programs and is also regarded as one of the most sought-after industry experts and keynote speakers in the small business sector today. Marcus drives results through collaborations, partnerships and relationships. His advice for aspiring entrepreneurs is simple: know your numbers, trust the process and remember that he’s 100 percent IN CHARGE!

Conference FAQs

What is Epicor Insights?

Epicor Insights is the official global customer conference for Epicor customers. It brings together Epicor customers, partners, and industry experts for a three-day learning and networking experience focused on Epicor products, solutions, and future plans. With more than 500 sessions and extensive hands-on labs, the conference offers the opportunity to learn, connect with peers, and understand your industry best practices.

When and where is Insights held?

Insights 2020 will be held Sunday, May 3-Wednesday, May 6, 2020

Gaylord Opryland Resort & Convention Center


2800 Opryland Dr.

Nashville, TN 37214

Who should attend Insights?

Users of Epicor products who want to extend functionality and protect their investment in Epicor solutions are encouraged to attend. The conference has something for everyone—from IT-focused professionals to business executives.

Please note that Insights attendance is limited to current Epicor customers, authorized partners, and invited guests only.

Are meals provided during the conference?

All conference attendees and paid guests with either a guest pass or Tuesday night pass have access to that pass’ applicable meals.

What is the dress code for the conference?

The attire for Insights is business casual. The meeting space can be cold, so please bring a jacket or a sweater for your comfort.

How do I book my hotel at the Epicor rate?

Epicor has reserved a block of rooms at Gaylord Opryland Resort & Convention Center for the Insights 2020 Customer User Conference. Book your discounted hotel rate for Insights 2020 here.

How do I register?

Register here.

Can I transfer my registration to someone else in my company in the event I cannot attend?

Yes. Substitutions can be made in writing to Insights registration at with the names of both the original and substitute registrant and/or guest.

What if I need to cancel?

There is a $150 fee for cancellations made prior to April 3, 2020, the full conference amount is non-refundable. All cancellations must be made in writing and addressed to “Epicor Insights 2020—CANCELLATION” and faxed to (949) 341-4994 or sent by email to

How do I get a copy of my registration invoice?

A link to your invoice(s) will be sent to you in your registration confirmation email. Please click on that link to print out the invoice(s) to send in with your company check for payment. If you need an additional copy, you can access your invoice(s) through your registration record or email

How can I pay?

Acceptable methods of payments are check, credit card, or wire transfer.

Getting Involved

Are you accepting speaker applications?

Information and best practices shared by users is extremely valuable content that we look to maximize every year. There’s also a significant discount if your abstract is selected. Please visit the Call for Speakers section for more information on submitting your application.

Are there any sponsorships or exhibit spaces available?

Yes, sponsors are included in Insights every year. Sponsorship opportunities are available to all Epicor Alliance Partners. To get more information on becoming a sponsor of the event, please email

Coming Soon

Agenda Mobile App

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass has helped modernize operations and automate processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.

Sean Balogh

About Sean Balogh

A marketing professional working hard to deliver relevant and engaging content to audiences in education, technology, and manufacturing.