an image announcing the epicor cloud erp 10.2.500 update

Epicor Cloud ERP 10.2.500 Live Environment Update Scheduled For October 13, 2019

If you’re not already testing your Epicor Cloud ERP system in Pilot, you should be. There are just

If you’re not already testing your Epicor Cloud ERP system in Pilot, you should be. There are just two weeks left to test Epicor Cloud ERP 10.2.500 changes in your Pilot environment. The Epicor Live (Production) environment upgraded to 10.2.500 will take place on October 12 – 13, 2019.

Testing Epicor Cloud ERP 10.2.500 In Pilot

Epicor upgraded customer Pilot systems September 13 – 14. This ensured customers would have time to explore the updates in 10.2.500 without affecting live data or transactions. As a best practice, please use this time to review and make any necessary changes to your Unique Business Components. This includes custom reports, BAQs, BPMs, User Interface customizations, etc. This testing will ensure everything continues to operate as expected after the update. Epicor will then move your Unique Business Components from Pilot to Production if you choose to opt-in*.

* Note: This is a change to the UBC process. Epicor moved UBCs files automatically in 10.2.400 and earlier unless you opted-out by requesting that they not be moved. In 10.2.500 and going forward, Epicor will only move your modified UBC files if you choose to opt-in by submitting an EpicCare ticket.

Epicor Cloud ERP 10.2.500 Resources

Several resources are now available in the Epicor ERP 10.2.500 folder and in the “announcements” section on the Epicor customer portal EpicWeb. As a reminder, reach out to EpicCare anytime you have a question or need application support.

Epicor Cloud ERP 10.2.500 Upgrade Important Dates

Below are the important dates related to the Epicor Cloud ERP 10.2.500 upgrade.

  • Tuesday, October 8, 2019
    Unique Business Components Opt-In Deadline. If you want Epicor to move your UBCs from your Pilot environment to your Production environment, you must submit an EpicCare ticket to opt-in to the process. If you do not submit an EpicCare ticket to opt-in to the process, the UBCs from your Pilot environment will not be moved to the Production environment.
  • Saturday, October 12, 2019 – Sunday, October 13, 2019
    Production system upgrades to 10.2.500. Your upgrade weekend arrives! Systems will be unavailable for several hours while Epicor upgrades your production system to Epicor Cloud ERP 10.2.500.

About the Epicor Cloud ERP 10.2.500 Major Release Upgrade

Epicor Cloud ERP 10.2.500 is the second of two major upgrades scheduled for 2019, as part of our regular cadence and commitment to helping your business grow through innovation. This update is not like more frequent minor updates that enhance your daily experience. Major releases like this bring you greater usability, performance, and strategic value in a single upgrade. That’s why customers have advance notice. This provides the opportunity to test and explore the changes in the pilot before upgrading your production system.

Epicor Cloud ERP Major Release Schedule

Epicor Cloud ERP Update ​Pilot ​Production
​​10.2.400.8 ​​N/A ​​N/A
​​10.2.400.9 ​13-Aug-19 ​17-Aug-19
​​10.2.400.10 ​​N/A ​​N/A
​10.2.400.11 ​10-Sept-19 ​14-Sept-19
​10.2.500.2 43722 ​12-Oct-19
(Release 10.2.500) (1 month to test)
​10.2.500.3 ​22-Oct-19 ​26-Oct-19
​10.2.500.4 ​5-Nov-19 ​9-Nov-19
​10.2.500.5 ​19-Nov-19 ​23-Nov-19
​10.2.500.6 ​N/A ​N/A
​10.2.500.7 ​17-Dec-19 ​21-Dec-19
​10.2.500.8 ​14-Jan-20 ​18-Jan-20
​10.2.500.9 ​N/A ​N/A
​10.2.500.10 ​11-Feb-20 ​15-Feb-20

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm, NetSuite Solution Provider and Epicor Gold Partner that offers professional services in business consulting, project management, and software implementation. We provide full-scale implementation, integration, and renovation of existing systems. For businesses addressing the emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Sean Balogh

About Sean Balogh

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