a picture of doxsteel fasteners go live with epicor erp and encompass solutions

Case Study: Doxsteel Fasteners Epicor ERP Go-Live Success

Doxsteel Fasteners recently achieved a significant milestone in bringing its Mexico-based operations up to speed with a complete

Doxsteel Fasteners recently achieved a significant milestone in bringing its Mexico-based operations up to speed with a complete implementation of Epicor version 10 software and user training for their Mexico-based teams. Skilled consulting, implementation and training services provided by Encompass Solutions, Inc. ensured the project was a success.

The Project For DoxSteel Fasteners

Up to the point of implementation, Doxsteel Fasteners had been utilizing Microsoft Excel to manage their business. Because of the technological limitations of their current system and the company’s rapid growth, Doxsteel Fasteners had outgrown the capacity and functionality of the software.

Doxsteel Fasteners had spent the previous 9-10 months unsuccessfully implementing another ERP solution due to challenges related to the inexperience of internal resources with ERP functionality and understanding business requirements, as well as the level of support from the assigned consulting team.

Taking these specific details into consideration, Encompass Solutions, Inc. was tasked with performing an effective business process review, recommending the best course of action, and executing the implementation and training necessary to achieve Doxsteel’s desired outcome.

The Details

  • 30 Concurrent Office Users
  • 20 Concurrent Data Collection Users
  • Multi-tenant SaaS
  • Implemented in approximately 4 months

The Challenge

The challenge this project posed was introducing an ERP system in a very manual environment that used handheld hardware and FTP for export invoice approval by authorities. A bilingual Operations Manager would need to facilitate training while new processes would need to be learned by rote on the plant floor. Forms, reports, and labels would need to be created separately for each language, as well.

The Goals

Doxsteel Fasteners implemented their Epicor ERP solution with the primary goals of:

  • Automating costly manual processes to eliminate inefficient processes.
  • Improving project planning, forecasting, and customer sales management.
  • Providing better information to make more informed decisions.
  • Providing visibility to manage and track costs to measure and improve profitability.
  • Growing revenue and profitability.

The Results 

The training was conducted with bilingual ESI consultants, both in the Financial and Operations segments, side-by-side with the client’s Subject Matter Experts who were familiar with Epicor and US operations. On-site support both for Go Live and afterward was critical to the success of the project, which finished on time and under budget.

The Next Steps

The Doxsteel Fasteners team will be taking advantage of this project to review and update business processes while leveraging standard software capabilities whenever possible.  The recommended business process workshops will address some of the additional challenges facing them today with visibility of data, consistent and accurate information, and a reduction in redundancy of data entry.

About Doxsteel Fasteners

Doxsteel Fasteners, a company consisting of two legal entities under one ownership with facilities in Toluca, Mexico, and The Woodlands, Texas, provides scientifically proven safer and cost-effective fasteners resulting from rigorous research and development efforts. Doxsteel Fasteners’ mission is to revolutionize bolt theory and practice in the fastener industry. It is the company’s goal to consistently conceptualize and deliver safer, less expensive, and more scientifically sound bolts to the industry.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm specializing in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.

Sean Balogh

About Sean Balogh

A marketing professional working hard to deliver relevant and engaging content to audiences in education, technology, and manufacturing.