Summer Of Service

What a great morning at The Salvation Army of Greensboro Center of Hope! Thanks to this great team of alumni and a few volunteers from Encompass Solutions. We spent the morning packing bags of food and restocked the pantry shelves. A perfect end to a phenomenal Summer of Service!

an image of volunteers during summer of service at the Salvation Army Of Greensboro center of hope.

We are looking forward to many more volunteering opportunities like the Summer of Service in the Triad. These events give us the chance to repay the community that has worked so hard to maintain a quality environment for businesses and families. This is what makes Greensboro great and we couldn’t be more proud to be part of the Greensboro Chamber of Commerce, the organization responsible for providing us with these opportunities to give back.

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm and Epicor Platinum Partner that offers professional services in business consulting, project management, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing the emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


There’s never a dull moment when you spend a night out with the Encompass team. Last night, Encompass Solutions’ ERP consultants, business analysts, and IT support professionals had a field trip. We went to Sip and Stroke in Greensboro, NC for a paint night and had an amazing time. There was no shortage of smiles and laughter. However, there were a few furrowed brows during the event. Our ERP consultants, sales staff, and IT support team demand perfection of themselves. That’s why we’re so proud to have them as part of the Encompass family. Every one of them is knowledgeable, dependable, and a joy to be around. Here’s looking forward to the next outing with these awesome individuals that make up Encompass Solutions, inc.

North Carolina ERP Consultants And East Coast Reps Unite

Our North Carolina ERP consultants, North Carolina ERP consultants, Georgia ERP consultants, and New York ERP consultants came together for a great a great time. Our talented team showcased their artistic sides with precision and impressive detail. Everyone took the time to create a brilliant interpretation of the event’s subject and we’re proud to have several of their works on display here at the Encompass Solutions, Inc Greensboro, NC offices. Our team of ERP professionals never cease to amaze us and we’re sure you’ll agree that they are never short of surprises when it comes to tackling the challenges our customers face. If you’re in the Piedmont-Triad area of North Carolina, stop in our offices to have a look at the great artwork up close. Our staff is always happy to shake hands and learn more about our customers and the community.

An image of Encompass Solutions, Inc. North Carolina ERP Consultants at Paint Night In Greensboro, NC.

Joe couldn’t help having an educational moment with a bit of help from Google.

An image of Encompass Solutions, Inc. East Coast ERP Consultants at Paint Night In Greensboro, NC.

All of our Rembrants hard at work. Except for Dave and Sherri.

An image of Encompass Solutions, Inc. New York ERP Consultants at Paint Night In Greensboro, NC.

Joe has a great sense of design along with first-rate execution.

An image of Encompass Solutions, Inc. North Carolina ERP Consultants at Paint Night In Greensboro, NC.

Even out of the office the Greensboro crew insists on sitting together.

An image of Encompass Solutions, Inc. North Carolina ERP Consultants at Paint Night In Greensboro, NC.

TOP: Dave and Melanie are cool and concentrated, both in color and countenance. BOTTOM: The Sales team and top-brass on a level playing field. Everyone is looking to create a masterpiece on canvas.

 

An image of Encompass Solutions, Inc. North Carolina ERP Consultants showing off their work at Paint Night In Greensboro, NC.

Our team shows off their work. Their results are always top-quality, whether for business or pleasure.

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm, Epicor Platinum Partner, and Netsuite Solution Provider that offers professional services in business consulting, project management, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing the emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Epicor’s annual meeting, Insights, of Epicor customers, partners, and employees is right around the corner! Taking place May 21 – 24 in Nashville, TN at the Gaylord Opryland Resort and Convention Center, Insights 2018 will bring together 3,000 attendees from around the world to learn, network, and celebrate together. The event is hosted by the Epicor Users Group and Epicor Corporation. Encompass Solutions will also be holding our annual customer appreciation reception.

The Benefits of Attending Epicor Insights 2018

Here’s what you can expect to get out of your attendance at Insights 2018:

  • Classes – Dozens of 60-90 minute classes are held that are interactive, headed by subject matter experts, and allow questions.
  • Hands-On Labs – The labs are more detailed and hands-on with lab exercises to enter into Epicor and view the results. Two people share a computer to perform the exercises.
  • Extended Education Sessions – These unique classes are held the Saturday and Sunday prior to the conference. The sessions are far more in-depth than the labs held during the conference. Each individual session costs an additional $260 per attendee. The benefits they offer include smaller class size and product-specific training with access to technical experts in each instance.
  • Solutions Pavilion – An on-site installation where Epicor and the Epicor Alliance partners demo solutions that extend the Epicor application. This is an opportunity to meet face-to-face with personnel to answer your business and technical questions.
  • Latest Epicor Version – Take advantage of witnessing the latest version of Epicor 10 firsthand. If you’re running an older or legacy version of Epicor, this is the best opportunity to see what tools you’re missing out on.
  • Solutions – Calculating the cost of independent research vs. getting real-time solutions at the conference is made easy and, in the case your team decides to implement, it can be enacted immediately.
  • Discount – Your company receives a significant discount if you register four or more employees for the event.
  • One-on-One Meetings – Opportunity to schedule One-on-One meetings with Epicor executives and subject matter experts who normally charge by the hour.

In addition, Insights is an excellent networking opportunity.  Attendees each receive a color-coded lanyard according to the specific Epicor product used. This allows attendees to quickly identify others running the same products.  This is an excellent opportunity to you will identify attendees running the same version of the software as your company and allow you to discuss issues that your company is having.

Epicor ERP solutions are designed to address the essential functions of all enterprises, small to large.

Are you interested in attending Epicor Insights 2018?

Here are some tips and suggestions to address in a justification letter to present to management when seeking approval to attend:

  • Compile a list of specific session topics, speakers, and other attendees that can speak directly to challenges your company is currently facing.
  • Compare the cost of an outside or on-site consultant versus the conference fee. Your meetings with subject matter experts and class time are included in the overall attendance price!
  • Explain your networking strategy with other Epicor customers and experts and link this to company areas of interest, specific projects, or implementations.

Additional talking points to justify your attendance can include:

  • A Focus on user efficiency and education, as well as cost savings, provided by interactive lab sessions with Epicor product experts.
  • Details regarding how you will implement at least one performance change based on what you’ll learn at the conference
  • Documenting or highlighting specific savings associated with past attendance from a colleague or you personally.
  • Form execution teams after the event, distribute the information, act on it, and follow up.
  • A plan to train others and deliver a presentation to co-workers based on what you learned at Insights.
  • The networking components of attendance and professional contacts that you can consult long after the conference ends.
  • Detailed calculation of the cost of your independent research vs. getting real-time solutions at the conference.
  • An outlined a schedule of one-on-one meetings with Epicor executives, senior managers, and product experts during the  20-minute meeting sessions provided in a special briefing room format.

Encompass Solutions Customer Appreciation Mingle

If you plan to attend Insights 2018 and wish to join us for the Encompass Customer Appreciation Mingle on Wednesday, May 23 from 5:00 pm to 7:00 pm at the Opryland Delta Pavilion Gazebo, you can RSVP below. We hope to see you there!

About Epicor

Epicor aims to provide the most powerful ERP capabilities alongside accessibility with the goal of innovating how ERP is used, deployed and managed by businesses. According to the company, this goes beyond reinventing interfaces and focuses more on the relationship between ERP systems and people. By removing the barriers standing between business and information, Epicor minimizes the steps taken to gain actionable insights and drive growth.

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm and Epicor Platinum Partner that offers professional services in business consulting, project management, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing the emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Often, Small and Medium-sized Businesses (SMB) get their start using home-grown systems and those they’ve pieced together for specific purposes within their operations. However, as time passes and the organization grows, those same systems don’t scale and can hinder a business’ competitiveness because of poor performance. That’s where Enterprise Resource Planning (ERP) comes into the picture. An ERP system is one that integrates all your business’ essential operations into one interface, connecting the data you need to the departments that need it.

Providing both the visibility and the tools necessary to scale with growth, ERP’s triggering and automating of actions enables SMB workforces to focus on more of the front-end essentials, like sales and ordering, while the back-end is managed by powerful software modules designed to automate repetitive processes.

Modern ERP Systems Are Built With SMBs In Mind

In the past, ERP systems were more often than not implemented onsite through a complex and costly process, which required substantial resources from a business not only to erect, but also maintain. With the advent of cloud technology, such costly implementations and maintenance practices are a thing of the past. SMBs can more readily afford the costs associated with implementing an ERP system and the burdens of maintenance are assumed by the provider. This will allow SMBs to maintain competitiveness as well as direct their in-house resources to better use following the offloading of repetitive operations to the business process automation capabilities that ERP software provides.

an image of a coffee ERP coffee and several components of a business drawn on paper.

ERP Systems Are Accessible And Highly Beneficial To Small And Medium Businesses.

This is not to say that on-premises and hosted options are no longer available. Maybe your business would prefer an ERP solution be installed, run, and maintained within a local environment. This is the traditional approach to implementation and it is still available from virtually all providers. However, it is important to keep in mind that this is the costliest option for implementation, training, and maintenance.

Access to relevant and actionable data is another key component of ERP software that allows SMBs to operate as effectively as a larger company with more resources. Whether data is your product or helps your business run more efficiently, the business intelligence (BI) provided by ERP systems is an invaluable advantage to an enterprise of any size. Many SMBs might argue that they already have data. Maybe they have so much they don’t know what to do with it all. The response to that is: it’s not enough to have the data, you need to able to make sense of it all and then put it to use. This is the key component of ERP that makes it worth its weight in gold. The insights an ERP system can provide using your company’s data can prove invaluable. It may allow you to identify and rectify bottlenecks or more effectively target customers with marketing campaigns. By maintaining a lean staff with an efficient ERP system, your company can do more with less to accelerate growth and nurture your bottom line.

ERP Functionality And Flexibility

Consider the core components of an ERP system, which includes finances, procurement, and the like, as functionality that most businesses will want to take advantage of no matter what their given industry. Additional functionality is available in an array of tools that apply to a vast spectrum of industries.

A pictureof a digital honeycomb with ERP in the center, and associated functionalities surrounding it

Modern ERP Functionality Is Available In An Array Of Tools That Apply To A Vast Spectrum Of Industries.

Manufacturers want more distribution, logistics, and robust manufacturing execution system (MES) capabilities. A food processor will want a system places more focus on the aspects of batch processing, compliance, and other pertinent operations. ERP offers businesses of all sizes the freedom to pick and choose the functionalities that apply directly to their business. With over 20 years of industry best practices incorporated into system designs, SMBs can rest assured that they are getting a comprehensive solution that addresses their individual needs.

The Human Components Of ERP

A Major hurdle in ERP selection for most SMBs is getting the executive suite on board. Key decision makers need to agree that ERP is a good move for the business. Following the proper procedure and implementation, it’s all but guaranteed a positive outcome. However, implementing an ERP solution is more than just a change in technical systems.

The implementation of an ERP system requires a mindset that your whole company must get behind. Save for a few individuals, most of your workforce may be changing the way they approach daily tasks in a big way. Many ERP systems go to great lengths to make their software as user-friendly and intuitive as possible. Training is thoughtful and extensive from providers and vendors because so much of your company’s success relies on your employees using the software as intended.

A photo of people bringing their hands together as a sign of teamwork.

Your Teams Will Work At Peak Performance With A Modern ERP System On Their side.

Is your workforce often on the move? do you need staff on the floor as connected as those in the office? Adopting an ERP solution with mobile functionality may be the answer you are looking for adn there are many ERP systems that excel in delivering mobile-ready solutions.

Addressing these issues ahead of a go-live event is the best way to ensure your success with a new ERP system. Connecting with a certified and proven consultant is a great way to map out your change management strategy in the early stages of the transition.

Tips For SMBs Considering ERP Systems

While there is no one-size-fits-all solution for any business when it comes to shopping for ERP solutions, there are a few points to consider that can narrow down your best candidates.

  1. Outlining your company’s needs will give you a good starting point from which to develop your organization’s ERP strategy. Think about the key features you need now as well as those you’d like to incorporate, or at least evaluate, for future functionality as your business grows.
  2. Your budget will be one of the most important components of the process to consider. Deployment method will factor into this as well, as onsite options will run a higher price tag than cloud-based ERP systems.
  3. Training will be a huge component of getting your workforce up to speed and identifying how much time you must spend on training your employees will go a long way into selecting a solution that is more user-ready out of the box or one that is more technical and requiring of a more thorough set-up.

This list of considerations when approaching an ERP implementation is truly extensive and we couldn’t cover them all in a single blog post. These are a few of the most important attributes to evaluate. Beyond these broad characteristics, more detailed components of an ERP system can be discussed with providers, vendors, and consultants, who are prepared to work in tandem with you to create a comprehensive strategy for your implementation.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


There are a host of reasons why businesses ask the question: Do We Really Need an ERP solution? You may be asking yourself the very same regarding your business’ current state. For many growing enterprises, ERP is a “four-letter word”. However, operating within cobbled systems that demand attention with every little update or modification is like putting a Band-Aid on a bullet wound. This approach bleeds businesses dry. Addressing the shortcomings of siloed systems and preparing for growth before you’re inundated with orders, data, and paperwork by implementing an effective ERP solution will make all the difference.

Whether your apprehensions in addressing the problem stem from the associated costs, unfamiliar tech, modern information systems, employee push-back, or just the notion that you aren’t big enough to need a comprehensive solution yet, the cost of inaction could put you out of business sooner than you think. Saving that revenue from being lost by implementing a solution will capture resources and data more effectively while putting both to work toward your business’ future.

a photo of a typewriter with the words "Invest In Yourself It Pays The Best Interest" typed on a sheet of paper.

The Best Investments You Can Make Are In Yourself And Your Business.

Time To Make A Decision

Most small businesses maintain a mindset of my system has worked for me so far, why should I change now? While it’s true this approach will work for a time, eventually, home-made solutions will be outgrown and cause more problems than they are worth. This is where the decision to implement something more robust needs to be addressed.

a picture of a man in a suit standing in front of a large clock face.

The Long Wait To Implement An ERP System Is Likely Costing You More Thank You Know.

Sometimes the hardest decision and the right decision are one and the same. Just because you’ve been able to get by without a platform built specifically for businesses, doesn’t mean the decision to avoid implementing one altogether is the right one. Being lulled into the sense that because it has worked in the past and will continue to work for you into the future is nothing if not careless.

ERP As A Cost-Saving Initiative

Most who have heard of ERP software focus first and foremost on the price tag. While it’s true that these solutions are a big undertaking in terms of time and resources, they pay for themselves many times over in those resources that they save businesses day after day.

a picture of a broom sweeping money into a dustpan.

The Costs Associated With Maintaining Dated And Siloed Systems Are Too Large To Ignore.

For instance, take KPIs that you are likely already looking at, such as order fulfillment, customer satisfaction, inventory accuracy, financial reporting, and outstanding sales. In every one of these instances, businesses utilizing an up-to-date ERP system outperform those that do not, as well as those who are using outdated ERP systems to run their operations.

Technical Advantages

Consider paper systems, like the Rolodex and filing cabinet, that have all but completely fallen out of use. These antiquated systems present the opportunity to lose, misplace, or sink time into locating valuable information. By Incorporating the digital organization principles of an ERP system, your business can function more effectively on the front-end, where sales and customer interaction reside, instead of the backend dealing with filing, forms, and paperwork.  ERP systems free up your labor pool to focus on growing your business by automating many financial and data-centric processes that can grind operations to a standstill when tackled manually.

a picture of an industry worker holding a tablet device that displays an augmented picture of the plant floor.

Adapting To Incorporate Technology Can Make Or Break The Future Of Your Business In A Competitive Marketplace

Competitive Advantages

Mobile devices, touch-interfaces, and other modern innovations have catapulted the capabilities of modern businesses. ERP software keeps remote and in-house workforces connected, as well. Add to that embedded business analytics, eCommerce support, and social business capability, and your business is primed for a competitive advantage stemming directly from its technological one.

 

A graphic of a person outperforming a group of others based on position and elevation.

you’ll Find Yourself And Your business In A Favorable Position Thanks To The Advantages Of An ERP Solution.

 

In short, the advantages ERP solutions present can’t be ignored. ERPs help businesses build on their current success or counter shortcomings, thanks to:

  • Continuous efficiency
  • Enhanced Business Agility
  • Powerful Real-Time Insight
  • Superior Operational Control
  • Enhanced Customer Service

ERP Selection: Measure Twice, Cut Once

There are many factors for any business to consider when selecting an ERP solution. Some ERP solutions are designed for applications in food and beverage manufacturing, while others specialize in aerospace. Identifying your business’ needs and selecting an appropriate ERP solution will position you for a bright future. Partnering with a proven consultant will make the transition to and implementation of these new systems seamless and allow your workforce to hit the ground running when you’re ready to go live with your new set of tools.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Encompass Solutions’ Greensboro office had a great time last night meeting with Avalara, the makers of an amazing automated tax compliance integration, to reconnect after the new year and discuss integration opportunities with clients in need of automated tax compliance in the form of an end-to-end solution.

Update 10/23/2018: We’re hosting a special webinar next week with our partners at Avalara. The South Dakota v. Wayfair, Inc. Supreme Court ruling includes the biggest internet sales tax changes since 1992 and the impacts are being felt by businesses all over the United States. You can find the recording here.

Benefits of Automated Tax Compliance Software

The benefits of automated tax compliance are numerous for businesses across the globe. Encompass and Avalara help integrate this valuable service into business systems of every size that deliver advantages and peace of mind to small and medium businesses every day.

simply put, automating tax compliance and tax processes is essential for increasing accuracy and driving efficiency in today’s competitive marketplace. By incorporating automated tax compliance, your business can improve the level of transparency and conformity to the constantly changing tax laws of your country, state, region, and locality. automated tax compliance will also enable your business to minimize the burdens placed on personnel to keep up with these changing tax rules as well as the labor involved in meeting those requirements for reporting on a rolling basis. This lifted burden frees your teams up to capitalize on improved collaboration and greater creativity in solving more pressing challenges as your business grows and expands.

The savings and extra time provided by implementing automated tax compliance solutions, like those provided by Encompass and Avalara, can link your financial components to the rest of your business in ways that lend greater flexibility, visibility, and accuracy when considering new initiatives and development plans. Get in touch with us to learn more about what this invaluable technology can do for your business.

Automated Tax Compliance Software Meet-up

We make it a point to meet with our partners at least once a year and this time around Melt Kitchen and Bar was the hosting venue, which served up some exceptional appetizers and beverages throughout the evening. The restaurant is known for their crispy Brussels sprouts and decadent hot sandwiches. After ordering a few plates for our own research purposes we can definitely agree they are a must for anyone visiting. Sampling the craft brews on tap alongside good conversation kept the night’s event flowing smoothly at this local hot spot many of us will be revisiting in the future.

A picture of the Encompass Solutions team and Avalara reps sitting down for drinks and food at melt kitchen and bar in Greensboro, North Carolina.

Encompass And Avalara Get Together To Share Drinks And Appetizers While Talking Taxes.

All-around the evening was a success with some great plans discussed on how to further streamline automated tax compliance for mixed mode and make to order manufacturers. Both companies are looking forward to another year of productive collaboration. Cheers to a new year with Avalara!

About Avalara

Offering end-to-end tax compliance solutions to enterprises big and small, Avalara makes automated certificate validation, storage, and management easy. Avalara’s cloud-based sales tax automation software provides accuracy for all of the 12,000+ tax jurisdictions in the United States. Avalara ensures that automating sales, tax calculation, and maintaining compliance are all possible within your existing ERP, POS, or e-commerce system.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Encompass Events

We had a busy year in 2017 and we’re happy to share a recap of Encompass events and highlights with you, in case you missed the big news.

Team retreat – Asheville NC

Our company retreats are as unique as the people on our team.  Hailing from all over the globe, when our team meets up for a company retreat, you know some amazing and exciting things will happen! This past May, our team met just outside of Asheville, NC for our bi-annual team retreat. This year’s retreat was as intense, educational, and fun as every retreat is, and we can hardly wait until the next one!

 

Customer Appreciation Reception at Epicor Insights 2017

Wine and Cheese!

Thank you to all our Customers who attended and stopped by to visit us during the biggest Epicor Customer event of the year. We loved catching up with you and we look forward to seeing you again very soon!

Kaufman Container – A day In The Life

We would like to give thanks again to Kaufman Container for hosting this open house event with us. Prospects took an up-close and personal tour of how one of our client’s, Kaufman Container, uses Epicor ERP to grow their business. 

It was an opportunity to see and speak to individuals utilizing Epicor ERP. 

Attendees toured six stations showcasing “Day in the Life” demos, depicting how employees in multiple departments are empowered to make the right decisions at the right time due to an integrated MES and ERP system.

This open house format mapped out the various ways that Epicor’s Manufacturing Suite inspires co-workers to collaborate, connect financials and databases, access reports while remote, and communicate effectively.

The Launch Of New Epicor 10.2 Was Announced During The Epicor Ignite 2017 Event   

  • E 10.2 includes a new mobile CRM app, that works with both a limited CRM license and standard licenses. 
  • UI… can make calls directly from the app
  • Epicor is folding the salesforce integration into core product with E 10.2 and adding functionality.
  • Hitachi integration is official with E 10.2
  • Built in KPIs to get customers started with the new home page format.
  • “Growth happens one customer at a time” Steve Murphy, new CEO of Epicor
  • Official announcement: https://www.epicor.com/newsroom/epicor-launches-newest-version-of-epicor-erp/

 Encompass Is Honored As Platinum Epicor Partner 2017

Encompass Solutions continues to provide ERP consulting and industry-leading development of mission-critical enterprise solutions.

The company’s focus is to be an advocate for customers facing the challenges of the market’s fierce competition and is often chosen as experts in the IT field to help enterprises achieve a technological advantage.

Encompass Events For 2018

Office Headquarters expansion: As our company grows yet again, we are going to be expanding our footprint here at Revolution Mills to a bigger office suite.

Updates and exciting news on our Encompass website: We are working hard to bring even more new products and services to the website very soon.

 

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Encompass, Inc. is honored to announce our selection by the Silicon Review as one of the 50 Best Workplaces for 2017.

50 Best Workplaces For 2017

The Silicon Review has noted that our “dynamic and deeply experienced organization” is well-suited to “provide expertise in ERP and business application systems.” Our employee-centric firm gives workers an open forum for discussion because their input is valuable and constructive to the business as a whole. We invest in the professional advancement of each employee as well as foster a positive workplace community to build the trust and communication necessary to function at the high level we do.

In the fifteen years since our first project, Encompass has grown into a global company, turning its ‘virtual offices’ into a physical headquarters in the historic Revolution Mills district of Greensboro, NC. Over that time, Encompass’ tool box has expanded as well, forging relationships with many technology partners and allowing Encompass to offer any client the perfect solution to their needs.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Encompass Solutions, Inc. has won the Epicor Platinum Partner award in the Annual Partner Program Awards event.

Epicor Platinum Partner Award

Recipients were selected by Epicor Software Corporation based on contributions to customers, revenue generated to Epicor as well as other considerations that showcased the partners’ abilities in transforming customers to position them to grow by leveraging Epicor solutions.

“We are honored to be recognized by Epicor as Platinum Partner for another consecutive year as we continue to deliver excellence throughout the implementation, custom solutions, and training of Epicor ERP,” said Sonia Haslam, managing partner, Encompass Solutions, Inc. Encompass is also proud to integrate value-add products and offer e-business capabilities for specific projects.

Encompass expertise extends from project planning and management through the entire implementation, with a special focus on process improvement. Encompass offers a wide range of services from selection to complete implementation of state-of-the-art ERP systems, to integration and renovation of existing systems as well as analysis and solutions to corporate challenges.

“Congratulations to our Partner Program Award recipient Encompass Solutions, Inc., for enabling business growth through Epicor solutions,” said Steve Murphy, chief executive officer, Epicor Software Corporation. “Our partners are an extension of our salesforce and we are fortunate to have such a talented group of IT professionals aligned with us to support customers with business growth, innovation, and enhanced customer experience.”

Epicor Partner Program Awards

The Epicor Partner Program Awards are designed to reward Epicor Channel Partner Program members who have demonstrated their ability to serve as an extension of Epicor’s own salesforce to help businesses worldwide grow and transform. There are several different categories across different geographies in which partners are awarded, ranging from Global Partner of the Year to specific recognitions such as Rookie of the Year and Marketing Excellence.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


For most of us in the enterprise software industry, we get tripped up a bit when we see the word ‘expectations.’ We tend to immediately think of them as ‘deliverables’: dashboards, customizations, reports, roadmaps that chart out tasks or future projects. Tied up into those are considerations of expenses, timelines, due dates, and beyond.

an image of the blue ridge mountains as part of the enterprise software campaign, take a hike.

We see those because software engineers are natural problem solvers, and those are the immediate solutions we see. Yet enterprise software ‘expectations’ go beyond these things. Let me explain.

My Hike and How It Relates To The Enterprise Software Experience

Here in the foothills of the Appalachian mountains, last-minute hiking trips seem to happen about every other month; every other weekend if the weather turns especially good. So in prep, I ordered a new pair of boots on a Friday morning. I put my trust in that the two-day priority shipping I had paid. Hopefully, it for would get them to me soon after the weekend ended, and I could leave on Wednesday morning. I was already looking at new places to see–the killer views of Rough Ridge and endless creeks below.

The Prep

So, as Mondays tend to go, I get the bad news first thing in the morning. The company I ordered my boots from sent an email. It read, i so many words, they’d be arriving by the end of the day on Wednesday. Okay, not cool: I paid for two-day shipping which I wouldn’t be getting!

I had a few options. I could shell out more money for overnight shipping or I could repeat the entire process. However, I didn’t have time to find another pair of boots that were of the right style, fit, and capabilities of the terrain I wanted to be on. What’s worse, I couldn’t delay my trip for a day.

Yeah, right.

I contact the company right away and let them know that I was worried about the delivery date, and that we needed to find out the best way to ensure that my boots made it to my doorstep by the end of Tuesday, not Wednesday. The customer service rep told me to call them back if the boots didn’t arrive by Tuesday night, because they couldn’t do anything to help until the order was late.

Last Step? More Like Last Straw!

They failed to offer help by addressing the problem before it occurred. Not only this, but they didn’t seem concerned that something I was depending on would not arrive in time. There was no ownership of the problem, and any urgency to create peace of mind for their customer was nonexistent.

I hung up and sat at my desk, thinking to myself, “I never want to make someone feel the way that customer service rep just made me feel.”

Then I thought, “That’s the very reason why I work here at Encompass, and why I love what I do.”

How I Contribute To The Enterprise Software Journey

My job is to ensure that every one of my customers can make it up their own ‘mountains’. They’ll need more than just the right ‘boots’. They’ll need the right boots at the right time; constant support during the climb; and, once they’ve gotten to the top, they need to know we’ll be there on the way down. That’s when ‘expectations’ goes beyond ‘deliverables’ and becomes ‘trust.’

Recently, I worked with a customer who had several important deadlines to meet and not a lot of time to make them happen. With Encompass’ vast global resources, we were able to pull together the right set of team members to help this company not only meet their urgent goals, but assist them in an implementation and go-live of Epicor 10.

When a client trusts you enough to have expectations that you’ll take them through the roughest terrain their business has ever seen, well, that’s more valuable than a good pair of hiking boots. And that’s worth a lot, take it from me: I never did get those boots on time. Trust me, there’s nothing worse than hiking up a mountain in the wrong pair of shoes.

A well-tuned ERP system delivered on-time is only half of what Encompass has to offer your business. If you’re worried you aren’t on the right ERP path, come meet us at the bottom of the mountain, and come take a hike with us.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.