Encompass Solutions is pleased to announce our new technology partnership with EBizCharge, a provider of payment gateway solutions for manufacturers and other businesses.

What EBizCharge Does

EBizCharge is an out-of-the-box payment integration. The solution allows businesses to accept credit and debit card payments, send email payment reminders to customers, automate payment collections, and more. This all happens within the Epicor environment.

EBizCharge qualifies cards at the lowest rates, lowering your monthly processing costs. The solution is easy to install and requires no development activities.

The Benefits of EBizCharge 

The new partnership between Encompass and EBizCharge offers two tiers of benefits. The first comes in the form of benefits specific to Epicor users. The second includes benefits specific to Encompass customers. Here are the benefits you can leverage as both an Epicor user and Encompass customer.

Benefits for Epicor users

  • The latest data encryption and tokenization technology for maximum transaction security and PCI compliance.
  • Access to an online customer payment portal, allowing customers to pay invoices online.
  • Unlimited transactions/batch history for viewing and reporting purposes.
  • Powerful search functionality to run custom reports.
  • Ability to sort through transactions by category.
  • Immediate release of funds when issuing refunds.
  • Ability to assign users and manage access limits with ease.
  • Mobile app available for iOS and Android devices.

Benefits for Encompass customers

  • Lowered processing costs.
  • A quick and seamless transition.
  • No long-term contracts.
  • Simplified statement (one instead of two to three) and one point of contact.
  • Flat rate processing options.
  • Next-day funding options.
  • Proactive chargeback management team.
  • Access to a world-class, in-house customer support team, available 24/7 and free of charge.

if you’re ready to learn more about EBizCharge’s proprietary payment gateway, with its streamlined payment integrations backed by five-star customer support, schedule a demo, here.

About EBizCharge

EBizCharge integrates to over 100 major ERP, CRM, and accounting systems including Epicor 9 and 10. EBizCharge is the leading integrated payments platform in the United States allowing merchants to accept payments in their ERP system, power their online store, upload customer invoices to the online payment portal, and provide mobile credit card processing, unlimited transaction history, customizable reports, electronic invoicing, email payment links, secure encryption, tokenization, and more.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


This month, Encompass joined the ranks of Avalara Certified Implementation Partners. We have been implementing Avalara’s automated tax compliance software and Epicor ERP for years. It was only recently that we made things official.

A big congratulations to our own Leslie Kendall for completing the certification program and earning us a place of distinction among the Avalara and Epicor partner communities. We want to thank Avalara as well for a partnership that continues to grow and develop alongside our respective organizations. We look forward to many more years empowering manufacturers with  business management solutions.

Avalara Certified Implementation Partners

Encompass Solutions achieved Partner status by completing Avalara Solutions certification training for implementation components.

As a Certified Implementation Partner, Encompass is provided the highest level of support for their Encompass-implemented clients. This includes direct access to senior technical resources.

Encompass also enhances the implementation experience through the use of unique project management templates, Avalara implementation best practices, and access to internal tools to address the needs of  data migration, tax code mapping, and more.

How Customers Benefit

The benefits of being listed among Avalara Certified Implementation are not reserved for Encompass or Avalara exclusively. Customers relying on us for Avalara-related projects enjoy many benefits of the partnership, including:

Confidence – Avalara Certified Implementation Partners pass rigorous training, have access to tools and priority support, so you can be confident when you go live on your automated tax compliance solution.

Customer Experience- Clients benefit from a single point of contact, expert in their ERP or accounting system, familiar with tier business challenges, focused on their business success.

Time to Value – ​Implementing a tax compliance solution can be time consuming and risky. Avalara Certified Implementation Partners are trained to accelerate your time to value while minimizing your firm’s time commitment.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


So, you just purchased a shiny new ERP, and are looking to roll out EDI.  You want to get started right away on your EDI project, right?   We should be able to set up data and test all transactions out of the box, right? WRONG!

EDI Project Best Practices

EDI is a customized, systemic process, that much like your data, rolls through the quote to cash cycle in a coordinated sequence.  Each EDI document requires data from an upstream process, and you must always complete, and validate,  the upstream processes first.    A common mistake we see on many EDI projects, is an expectation that EDI is plug and play, and that we can implement all documents simultaneously.  EDI is not plug and play, for the same reason that ERP implementations are not plug and play.

EDI trading partners are notorious for sending through erroneous or uniquely specific data.    Our customers all have different shipping and packaging scenarios.   Many customers have different expectations on how EDI data is to be handled.    The answer to a successful EDI implementation, is to work on each document until it is correct, until moving to the next one, and ensuring that the ERP system has been configured and validated for packaging and shipping processes prior to starting to work on outbound transactions.  EDI implementations always lag the ERP implementation by some weeks, and always last the duration of the design and validation stage of the implementation project.

Below are some typical EDI transactions, that must be managed, and processed sequentially.

Inbound Purchase Orders (850i), Demand Forecasts (830i), etc.

Many times, Trading Partners will send data that does not have a native home in ERP.  Our EDI team must carefully inspect all the inbound PO documents from all your trading partners, and understand for each file, which will be unique, whether there is a native home in Epicor, and if not, we create one for it, and make it visible in the ERP through customization.  This can take time, and for some trading partners, extensive customer part cross references must be built, so that Epicor ERP can understand what it is in fact that this customer is ordering.

Outbound Sales Acknowledgement (855o)

It is common to need to include custom trading partner data in an 855 outbound.  Until all of the inbound maps have been translated, and the data housed in Epicor, we can not start testing 855o.   This is normally not a difficult transaction, but until we have every inbound document defined and custom schema in place to accommodate your trading partners, we can not design the outbound format for this document for testing.

Outbound Packing Slip (856o)

Most customers expect us to be able to start this right away.  Some customers have even demanded that we start this right away.  The trouble is that everyone ships differently, and some people have multiple levels of packaging, at various points in their production process, that change how we build the dataset for the 850o.    Another common mistake our customers make are asking for the packing labels before the ASN is designed.

The shipping and packaging process must ALWAYS be designed first, and approved, before we start building 856o data and labels.  Typically the label would be the last thing we build, as we process through all the 850i for all trading partners, demonstrate all packaging scenarios for each, and then finally, armed with model data, we can construct the outbound ASN dataset and labels.  This is especially important when you have multiple versions of labels for different trading partners, or if you have Master Pallets, Mixed Pallets etc.    All EDI projects I have seen go over budget, or that have been frustrated, have been those where the company insists on having working outbound ASN’s before the shipping process is validated.

Outbound Invoices (810)

Typically the easiest of all, but these can not be started until a validated ASN document has been produced.  As such, we save these until the end of the project, to ensure all the data necessary on the invoice, whether from custom inbound data from the 850o, or custom packaging data from the 856o, are available.   Shipments in the system are required to invoice, so there needs to be a solid, unchanging process to generate multiple shipments for the inbound orders, such that they can be invoiced.  This data is typically not available until the last quarter of the implementation.

Listening to your expert EDI implementation consultant, understanding that EDI will slightly lag the work being done in ERP, and that the work will stretch the duration of the project, are key to a successful EDI implementation.  Following our process and methodology  and will minimize frustrations if expectations were that EDI would be ready day one, and reduce or eliminate rework for any EDI transactions forced through before the system is validated.

If you are having a difficult implementation and would like to talk to Encompass about how to put things back on track, we would be happy to conduct a mid ERP implementation review.   If you are about to start an EDI implementation, understanding the above before starting, and ensuring that the project manager and steering committee understand the timeline, will be critical to meeting expectations, and ultimately having a successful, error free cutover.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Encompass Solutions has been named as one of the top project management companies in NC by Welp Magazine. To be recognized alongside 27 other great North Carolina companies was a pleasant surprise to start off the new year.

the logo for welp magazine named encompass solutions as one of the top project management companies in NC

‍Coincidentally, this event arrives alongside the milestone of our 20th Anniversary providing and array of professional and technology services to business in manufacturing industries.

We’re thankful to have received the distinction and the encouragement that comes with our recognition as a great company. If you’d like to read the article and see who else shared the distinction, article can be found here.

Thank you to Welp Magazine for the support – we appreciate the recognition as one of the top project management companies in NC!

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Now that she’s been with the company for the better part of a year, we asked Vee for her thoughts on her experience at Encompass. Here’s what she had to say.

First Impressions

From the moment I stepped into Encompass to interview for the Documentation Specialist position on January 28, 2020 until now, I’ve been exceptionally pleased.

I wasn’t sure what to expect when I walked in, especially since I was about to be interviewed by a Managing Partner. I knew that I had to shake off my nerves and be the only person I knew how to be… me.

Upon arrival, I initially spoke with a lady who ended up sitting with me on the couch to chat. She learned a little more about me and not only what I can do for the company.

Many questions can be answered simply by engaging and not going straight for the jugular. Being grilled with those cookie cutter questions in the past made me wonder if I was a Miss America contestant or a key suspect in a criminal case who was subpoenaed for court. After getting acquainted for a bit, it was time for my interview.

Another engaging conversation… I was still a little nervous, but at ease. It was finally refreshing to have dialogue that showcased my personality and talents to determine if both were suitable within the Encompass environment. I was introduced to my future co-workers. First impression? Friendly and genuine.

The managing partners have an open-door policy. Doesn’t that sound familiar? The difference here is that you’re heard. They listen to understand before responding, instead of listening solely to respond. If there are any concerns, work-related or personal, they’re addressed and not left floating in limbo.

Part of the Team

Regardless of our individual specialties, we work as a team. We’re there if our clients are in a pinch, needing immediate assistance on projects that require ‘all hands on deck’. Prepare a quick training to get us up to speed to comprehend your needs and we’ll keep the ball rolling until it’s time for it to stop.

This is the truest definition of a team that I’ve ever been a part of in my corporate career of 22 years. Solid foundations are built upon communication and trust, which leads to long-lasting relationships.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Today marks a special occasion. Today, Encompass Solutions, Inc. celebrates its 20th anniversary delivering an array of services to small and medium-sized businesses in manufacturing industries. While it may not be sensible for us to come together and celebrate at this time, we feel it’s important to mark the occasion and thank our staff, partners, and customers for their contribution to making this day possible. In the meantime, we’ll settle for a slightly self-serving new logo:

An image of the Encompass Solutions 20th anniversary logo

The consulting life is unique in that it demands many of us spend time away from our families for extended periods or work long hours to ensure projects are completed on time and within specifications. It’s not easy, but the rewards are great when seeing the efforts result in success for clients and growth for our team members.

Encompass Solutions opened its doors in 2001, driven by a handful of veteran consultants. Since then, we have grown to include more than 25 full time employees and dozens more specialist contractors skilled in business management, process improvement, ERP software, EDI, and managed services. To date, we have helped transform more than 750 small and medium-sized businesses. We look forward to serving the needs of many more over the next 20 years.

A Few Words From Our Leadership

The time has flown by. I had no idea when we started Encompass that we would still be here 20 years later, nor would I be able to envision how much we have developed. 

I must acknowledge that we wouldn’t be where we are without the many wonderful employees we’ve had over the years (those that are still with us and those that were here for a season) and the loyalty of our customers. 

It is inspiring to see all the ways so many of our customers touch our communities.  It is also amazing to watch our team evolve over the years –even with the changes, they have supported each other to build enduring relationships and friendships. 

  • Sonia Haslam, Managing Partner

As someone who deals more with behind-the-scenes operations, I want to commend our staff and customers for helping to build Encompass into the company that it is today.

Every day, I see the projects and relationships we share progress and deliver the results we expect. Our reputation among vendors, peers, and partners remains in high regard because of their direct contributions to our mission. Thank you to everyone who has built this company into the shining example we continually strive for it to be.

  • Jim Baggerly, Managing Partner

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Encompass solutions delivers an array of useful services to support your business beyond ERP implementation. Whether you need IT support for your on-prem or cloud-deployed ERP system, EDI management, or system patch management services, we are fully-equipped to deliver on your needs. Make use of these managed services promotions to ensure your business has the support necessary to enjoy continued success.

Keep in mind, These offers are applicable to any of the Managed Services coverage levels outlined HERE.

Managed Services Promotions

Whether assisting with infrastructure support, reporting customization, Epicor patch management or EDI managed services, we are proud to add value for our customers.

New Managed Services customers committing contracts can take advantage of considerable savings on waived fees and free services.

6-Month Commitment : on-boarding fee waived (up to a $2,000 value)

12-Month Commitment : on-boarding fee waived and an additional 1-month service included (up to a $4000 value)

Offer Terms and Conditions

  • To remain eligible for discounts, commitments must be signed by October 30th, 2020
  • Terms are based on your organization’s Managed Services proposal
  • If 12-month agreement is broken, the user owes remainder of contract and waived on-boarding fee
  • If 6-month agreement is broken, the user owes remainder of contract and waived on-boarding fee
  • Contract termination based on service subject to review and approval
  • As an introductory offer, contract promotions are available to new Managed Services customers only.

For any questions or to request customer referrals on our Managed Services offerings, please contact us to set up a meeting.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


In an effort to address the increasing call for our services and the remote requirements businesses currently need to adopt, we’ve expanded our emphasis on remote consulting and implementation services. This slower time could be an opportunity, while people have the bandwidth, to prepare to scale up for future growth.

You can tailor these combined training seminars and implementation services to topics specific to projects currently underway or planned in your organization. The benefit of combining these two services remotely results in better use of your time and money.

We are also discounting consulting blocks to make these services more easily available to businesses.

ESI Discounted Consulting Blocks

Adapting to constrained means of producing and delivering your products and services doesn’t have to impact business continuity. To ensure your organization suffers minimal disruption of day-to-day operations, we want you to be able to take advantage of our experience at a much lower cost to your business.

There are few scenarios where only one or two hours of consulting work may be needed in training or implementing new systems and components. That said, Encompass Solutions will discount consulting hours by a significant amount.

You can choose to make these seminars group sessions, where the audience sits in on actual project work being done in real-time. Alternatively, you may opt for these sessions to be 1-on-1 consulting engagements or as purely discounted work based on your project specifications. Remain operational and profitable, while your staff are able to participate in on-the-job training as the work is being completed by our implementation specialists and consultants.

Sample Workshops And Initiatives

We’ve listed several of our more popular projects to give an idea of how these discounted consulting hours can be used to benefit your business. Packages to guide you through value-added tasks while operations are slow or idled include:

Physical Inventory and Cycle Counting

If a factory is idle, this is a great time to perform a full physical while inventory is not moving.  With accurate inventory, once business picks up, you can be sure you can effectively use MRP and purchase suggestions with trusted output, and make better inventory decisions.

Once you have your inventory trued up, cycle counts, when used properly, will let you keep your inventory accuracy high and remove the need for a year-end full physical inventory.

Typically we can remotely assist a client that has no prior knowledge of performing a Physical Inventory with a couple of hours training, a hands-on workshop, and some remote support during the physical inventory itself.

Discounted Cost: $1,200 – includes seminar, training, set-up and follow-up questions

Preventative Maintenance

Epicor sells the Maintenance Management module to manage the maintenance department and its requests. The module also provides the framework for setting up preventative maintenance schedules, as well as planning and creating maintenance jobs.

With a factory idled, it’s a great time to schedule maintenance and set up this module for maintaining machinery, define maintenance plans by machine so that after a certain number of hours it can be flagged for maintenance, and be able to design and test so that when the plant is at full operational capacity, maintenance basically runs itself.

Discounted Cost: $600 – includes seminar, training, set-up and follow-up questions

Fixed Assets

Many companies own this module, but its typically brought online after an initial implementation project as a Phase 2 component.  The Fixed Assets module let you track your fixed assets and set deprecation schedules, that integrate automatically to the general ledger, reducing the need for manual depreciation calculations at the end of your financial year.  It’s also integrated with the Maintenance Management module to align with the same equipment – setting up for one module will ease the implementation of the other.

Using downtime to set up and automate the handling of depreciation now, will mean one less task to be performed at the end of every financial year.

Discounted Cost: $300 – includes seminar, training, set-up and follow-up questions

Costing

Many of our customers have questions about how Epicor handles job costing. This can be a complex area. Every company will have a costing model that works best for them – standard costing, average costing, FIFO, Last Cost are all different costing methods supported by Epicor ERP, and choosing the correct costing model has big implications as to how costing is reported to the general ledger.

Having accurate costing will also highlight or red-flag materials (both raw materials and finished goods) that need to be focused on to improve and maintain profitability. This targeted consulting event would be specific to your organization and would be comprised of a training component, recommendations from us based on conversations with your business, and support in setting this up in your environment.

Discounted Cost: $2,400 – includes T account explanation and costing model comparison, discovery and design, system configuration, testing and rollout.

Project Management Module

The Project Management module lets you tie all the activity for a project, and get an overview of all the costs involved.   This is especially good for long term projects, allowing you to track sales expenses, orders, engineering design time, purchasing and manufacturing costs, and provide a full overview of the entire project from beginning to end.   Being able to tie all this information together automatically is a huge timesaver, you no longer have to write custom reports, or manually pull information together.  For many customers, especially those selling to government agencies, for example, being able to set milestone billing,  or providing a percentage of completion billing that would other be a very manual and cumbersome process.   Epicor’s Project Management module also provides for revenue recognition, both at the phase, and project level.  It also fully integrates with the general ledger within Epicor ERP.

Discounted Cost: $3,600 to $4,800 (depending on requirements) – includes T account explanation and costing model comparison, discovery and design, system configuration, testing and rollout. Note: Typical consulting time around a Project Management engagement takes 2-3 days, depending on the customer requirements

Case Management

This is a Customer support tool, that many people have licensed, and are not leveraging.  Case Management allows an organization to use a case as a ‘binder’ to track customer issues, and tie together the relevant quotes,  sales orders, jobs, materials, RMA processing and solutions together for a holistic view of the customer’s resolution – it’s particularly useful in the quality area.  Use of Case Management allows your organization to build up a knowledge base, to be referred to should another customer have a similar issue in the future.  With this module you can track KPI’s, like time to resolution, and SLA commitments.    Epicor’s Task Management system can also be leveraged here.

Discounted Cost: $300 – includes training and follow-up questions

Task Management 

Many people have access to Epicor’s Task Management system.  Task Sets are embedded into Epicors Quotation, Engineering, Case Management modules. Having a structured set of tasks within a case, quote or engineering workflow, aids in ensuring that your team adheres to your companies best-practice standard procedures, and ensures compliance.

Discounted Cost: $300 – includes training and follow-up questions

Enhanced Quality Module

Epicor’s Enhanced Quality module builds on the foundations of the standard quality module, allowing you to design and configure inspection plans that tie to your organizations quality needs using out of the box software.    This is often used to ensure correct equipment calibration, in conjunction with the Maintenance module.

Discounted Cost: $1,200 – includes training and workshop to design a simple ‘first quality configurator’. Note: Typical consulting time around an advanced quality engagement could be several days depending on the complexity of the configurations and different product lines involved.

Discounted Consulting Terms and Conditions

We don’t want to introduce a menagerie of needless rules regarding these discounts, but we also need to be respectful of our consultants’ livelihood and schedule. To be eligible for discounted consulting hours, one must:

  1. Make your purchase of consulting hours by the end of April 2020.
  2. Bulk packages must be paid for upfront.
  3. Hours must be used by the end of 2020.
  4. Prices are based on estimates. This may increase or decrease based on the customer’s unique business processes and requirements.
  5. Services discounts only apply to new services deals.
  6. Discounted consulting engagements will require a deposit.
  7. Discounts are off the list price, not a currently negotiated rate.
  8. Discounts are capped at rates depending on the type of work and volume. 

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass has helped modernize operations and automate processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


What’s your hull?  When was the last time you dry-docked your business?  How can you leverage COVID-19 shutdowns and downturns to revitalize your core business systems to emerge stronger, faster, and leaner after the pandemic storms have passed?

If you’re like us, you’ve spent a lot of time asking critical questions about how COVID-19 will affect you, your employees, and the future of your business.   At Encompass, we’ve been talking a lot about dry dock.  When a ship needs critical work on its hull, it is pulled out of the water into a ‘dry dock’ for inspection and repairs.

This is hugely expensive.  It’s hugely inconvenient, too.  Taking a ship out of water is the equivalent of locking the doors of your business.  We all do that for holidays (fun and predictable), year-end inventories (predictable but never fun), and occasionally because life is unpredictable and sends us surprises like snowstorms and power outages.  But most of us have never shut down our businesses for an extended period of weeks or months the way a ship is taken out of the water for months in dry dock.

COVID-19 changes that.  Some of you sent staff home and locked the gates.  Some of you feel like the gates are locked anyway because your customers are sheltering in place at home.  Some of you saw your entire supply chain shut down and fall apart.  In some way or another, most of us are in dry dock right now.  It’s expensive, outside our control, and hugely inconvenient.

If we’re all dry-docked anyway, how can we take advantage of a complete system shut down and upgrade our business ‘ships?

What’s your hull? When was the last time you dry-docked your business?

If your business is a ship in dry dock, the hull represents your critical systems.  Do you have areas of your business that desperately need overhauling, but they are too integrated in your daily routine to ever take them offline?  This could be:

  • Network and server setup that impacts the security of your systems.
  • ERP modules you paid for but never implemented.
  • Part BOMs that have been inaccurate for years.
  • Financial, engineering, and manufacturing configurations that drive you and your staff crazy.
  • Cleaning up old, bad MRP data so your ERP can run MRP, scheduling, and purchasing accurately.

Encompass is using our own dry-dock time to upgrade and improve the systems that run our business.  We’re keeping staff engaged on continuous improvement projects we never have time to work on when we’re running at full capacity.  And since we are working on systems, this can all be done remotely.

What can you do to improve your systems?  Right now, your best staff members are probably sitting idle.  They’re afraid of COVID-19.  They’re afraid of losing their jobs.  And they’ve been frustrated for years because they know how to improve your systems but never have time to work on them.

How can you leverage the recent shutdowns and downturns?  Can you use idle time to revitalize your core systems?  What will make you stronger, faster, and leaner once this storm blows past?

Do you need our help?

If you’re reading this, know that Encompass chooses who we partner with.  We pick and choose customers, and we’re with you today because we fundamentally believe in your business.  We want you to survive and thrive.

If you do need help, we started preparing ‘dry dock support’ packages for our customers in late January, and we’re geared up to offer support with:

  • Remote workshops on all core Epicor modules to help your team identify best practices, plan, prep, implement, and process improvements across the system.
  • Rapid implementation of new modules. Right now is the easiest time you’ll ever have implementing scheduling, quality assurance, landed cost, and other new functionality.
  • Report development and customer and supplier communications right out of Epicor.
  • Coaching on how to optimize projects when your team is working from home.

Let us know what you need.  Or just touch base and let us know you, your team, and your families are OK.  We like you as people, and we like being in business with you.  We’re all in this together.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass has helped modernize operations and automate processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Encompass Solutions MArch 2020 News And Updates

With Winter wrapping up and Spring on the horizon, there are some budding developments in the world of manufacturing, Epicor, and Encompass. Here are a few updates, events, and resources to consider this March.

Epicor Insights 2020

Insights 2020 is Epicor Software Corporation’s annual user conference. This event is looked forward to every year by employees, partners, and customers from around the world. If you want to have a look at the current Insights 2020 agenda, you can review all the details, here.

Don’t forget, we’ll be holding our own annual customer appreciation event at Insights with drinks and food for all our partners and colleagues in attendance.

an image of the Epicor Insights Executive view exhibit floor

New Kinetic Experiences Available for Epicor ERP Cloud Customers

As we continue making progress through the Epicor Kinetic journey, more Kinetic reports and processes are now available to our Cloud ERP customers to test and provide important feedback that will help to shape Kinetic innovations.

an iamge of the epicor erp kinetic design framework as revealed during epicor ignite 2020

Epicor Patch Management Service

Encompass Managed Services enable businesses to supplement their internal functional resources with Encompass experts. Our new patch management service extends your Epicor system functionality with an iterative process. We ensure your system is always up to date and functioning at peak performance with the Encompass Patch Management Service.

epicor patch management services

What You Need To Know About Cloud Computing

From storage to software, if you’re getting/using it over the Internet, it’s cloud computing. “Cloud” is the delivery of on-demand computing resources over the Internet. You can leverage the cloud in many ways, including the deployment of your Epicor ERP system. Learn more about the benefits and challenges associated with Cloud computing.

an image of a server room used by epicor prophet 21 cloud erp for distributors on microsoft azure

Product Knowledge At The Core Of Your Company Culture

To demonstrate that you can solve a customer’s pain points, you must know technology solutions at a detailed level—you need deep product knowledge. You must also understand the specific needs of your customers so you can communicate which solutions and capabilities are most relevant to them. When you have more comprehensive knowledge on both fronts, you can communicate how your solution is differentiated, relevant, and superior on a functional level.

Epicor production management as part of the complete epicor erp overview

Encompass Solutions & SPCA Of The Triad Donation Drive

As part of our quarterly community service initiative for Q1 2020, Encompass Solutions will be working with SPCA of the Triad to conduct a donation drive. We are gathering and requesting Food, Materials, and monetary donations to assist our local SPCA. While all of our employees are encouraged to participate, we extend our invitation to participate beyond the walls of our offices. If you’d like to help improve the lives of shelter animals and their caregivers, please join us in making a donation.

ENCOMPASS Q1 FOOD DRIVE SPCA FLYER

Cycle Counts That Count Workshops

Cycle Counts That Count will help you implement better cycle counting on a daily, weekly, or monthly basis starting in April and let you potentially conduct your last ever year-end full physical inventory that same year. The final full physical will validate your efforts at daily counting and provide management with the data they need to determine when to switch to a cycle only inventory process.

cycle counts the full physical inventory continual process improvement workshop

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.

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