An Encompass customer in the Industrial Heating industry recently fell victim to an opportunistic ransomware attack that had encrypted all internal system files, as well as their Epicor application files. As a result, work was unable to continue, bringing operations to a standstill. Encompass’ Managed Services (MS) were enlisted to help get things back up and running. The company requested this case study on their ransomware recovery project be posted anonymously.
Ransomware Recovery Project Background
The company’s network fell victim to a severe ransomware attack. Unfortunately, it affected all internal systems, including backups. The attack took down the company’s systems completely in a matter of hours, forcing the company to rebuild from scratch. Fortunately, the company was able to save its Epicor Database.
Initially, there was no internal plan in place at this company to address the initial attack or the fallout from such an event. The results from the attack were a focused effort to get systems up and running as fast as possible as well as restore a state of operational functionality.
Objectives for the engagement with Encompass Solutions’ Managed Services team were to recover system use, rebuild what was lost, and establish backups.
A plan to instate standard operating procedures that would minimize the potential for reoccurrence and maximize the efficiency of response and ransomware recovery followed.
The company’s staff were able to provide Encompass with the necessary documentation, in the form of a blueprint of the existing Epicor environment, to rebuild the system in a more structurally sound way than the original.
Encompass’s Managed Services team worked with corporate IT staff to ensure backups and other security precautions were in place moving forward.
Overall, Encompass has just been a great asset to our organization. We have been through both a major Epicor upgrade and recovery process with them, and I am extremely impressed with everything they have done. They definitely make my job easier.
– C.R., IT Manager
Encompass’ ‘s managed services team was able to work with the parent company to reestablish a stable network and functional Epicor system in less than one week.
Documented SOPs were put in place to routinely establish backups and test recoverability regularly.
This company was pleased with Encompass’ level of service and expedient reaction to the situation. The two organizations will continue to work together on future Epicor projects and system maintenance.
About Encompass Solutions
Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.
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