Case Study: Briskheat And Encompass Solutions Managed Services

The Challenge Briskheat currently utilizes Epicor ERP to run their organization’s production activities and admin tasks. A critical

The Challenge

Briskheat currently utilizes Epicor ERP to run their organization’s production activities and admin tasks. A critical component of day-to-day operation, Epicor is used to track projects, manage time, more accurately schedule and plan production activities, as well as collect essential data on processes throughout their production and admin facilities. Prior to bringing on Encompass, Briskheat utilized a support service that fell short of their needs and caused issues that led to the interruption of daily operations. The staff was also not up to speed on how to fully utilize their Epicor system, which meant there was room for improvement in just about every department from an operational standpoint.

The Project

When the situation came to a head at Briskheat with its former support provider, the company decided to look elsewhere for additional support in continuing their ERP efforts. Encompass was asked to step in with a plan standardize processes and to better utilize the company’s Epicor system. While fears of repeating a wrong choice in partner weighted heavily on the minds of Briskheat staff, Encompass was able to quell those fears out of the starting gate. Almost immediately after severing the relationship with their previous partner, Briskheat suffered a significant accounting issue. Before the contract for services had even been signed, Encompass stepped in to correct the issues with Briskheat’s accounting team, and educated the staff on how to avoid such issues in the future.

“Encompass literally came to our rescue. We had a critical accounting issue occur right after we canceled our services with the previous provider. We hadn’t even signed the contract yet. Our Account Manager, Jason Claggett, helped us get the paperwork in order and get resources in contact with our accounting dept and resolved our issue in a very timely manner.” – Applications Administrator, Briskheat Corporation

an image of the briskheat logo

Encompass’ longstanding partnership with Epicor and intimate knowledge of the system instilled confidence in the Briskheat team and enabled us to achieve their desired results.

Next Steps

Briskheat’s teams now have their system under control and continue to learn from Encompass how to utilize the Epicor ERP to its full potential. Employees are much more productive and work more efficiently through their daily tasks. The company is in phase 1 of planning it’s next system-wide upgrade from 9.05 to Epicor ERP version 10.2.400 with Encompass Solutions by their side.

Additional Details

Founded – 1949
Location – Columbus, OH
Industry – Flexible Surface Heaters and Temperature Controllers
System Version – Epicor ERP 9.05
Users/Seats – 50+
Deployment – On-Premise
Additional Tools/Modules – Multi-company, MES, BarTender

About Briskheat

In 1949, BriskHeat Corporation was founded by retired Two Star Major General Earnest Briscoe. Since then, BriskHeat Corporation has become the world-leader and manufacture of the widest variety of Flexible Surface Heaters and Temperature Controllers, Designed for Freeze Protection, Viscosity Control, Condensation Prevention, Process Temperature Control, and Composite Curing Applications and much more. BriskHeat Corporation currently services industries including petrochemical, semiconductor, food processing, biotech, aviation, automotive racing, steel, laboratory, power generation, and many others.

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm, NetSuite Solution Provider and Epicor Gold Partner that offers professional services in business consulting, project management, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing the emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.

Sean Balogh
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About Sean Balogh

A marketing professional working hard to deliver relevant and engaging content to audiences in education, technology, and manufacturing.