The essence of reaching out for help is never an easy task. We live in a “can do” society, where independence and self-sufficiency often define who we are or at least how we are perceived by others. The acclimation of stating that you just clearly do not know the answer to an unspoken question can be daunting for some and often forbidden. Therefore, we “spin our wheels” for hours on end, attempting to solve our own issues or enlighten ourselves with the answers to our own questions. Here’s where managed services providers can step in and lighten the load or deliver clear direction that leads to clear results.

an image of encompass solutions managed services providers at their desks helping Epicor customers.

The important thing is not to stop questioning. Curiosity has its own reason for existing.

-Albert Einstein

How Managed Services Providers Can Help

How many hours can you state that you have worked on something that you had a burning question on and you either never discovered the answer, or you just chose to ignore the unanswered question- with the constellation of thought that the issue would magically disappear one day. We are all guilty of this one thing. It occurs daily- at work, at home, at school, we all experience the clouded thought/ question mark experience.

In our ever-changing technological world, we will always have questions, but how we choose to handle these unknowns is what determines our success individually, as a business and as a technology community. With this in mind, we have developed an ERP Community Support system- our Epicor Help Desk Support organization, known as Managed Services- is here to answer any and all of your Epicor questions.

As Managed Services providers, Encompass delivers a program that includes the ongoing maintenance of Epicor environments (typically a Test, Pilot, Live and Training environment), application of one off bug fixes (SCR’s), restarting application servers and setup and maintenance of user accounts.

As part of implementing this service, Encompass Solutions, Inc. will provide standardized procedures for environment management, which must be adhered to by all resources – for example, installing an SCR on a test system prior to deployment in live.  Environment refreshes can be requested and scheduled through managed service tickets.  To ensure stable operations, the SQL maintenance plan will be reviewed to ensure that preventive maintenance is taking place, consistency checks are being performed, that load balancing has been performed, and that hardware is correctly specified for optimal operations.

Beyond our Help Desk Support organization, we also provide assistance with Epicor customizations through our Incident Base Support program. In this instance, a help desk ticket would be logged by you- the end-user, and if flagged for Incident-Based Support, we would write up the requirement(s) for approval, and provide an estimate for the services which must be approved.  These requests may still be logged through the helpdesk, but will typically be quoted separately outside of Managed Services.

Encompass Solutions has a team of over 65 resources spanning 4 countries globally, with combined experience in ERP reaching over 250 years.This makes it clear that we are an ERP support organization dedicated to being much more than managed services providers.  As an Epicor certified Platinum Services partner, Encompass resources attend training and complete certifications alongside Epicor’s internal consultants, developers, and other departmental staff.  Additionally, as a partner of the highest tier and a more condensed organization, we provide not only a more personal approach to your implementation support, but an additional level of agility and resource escalation to facilitate your success.

We have been providing infrastructure support for Epicor ERP for over 15 years, on numerous platforms. With our coverage, and deep Epicor infrastructure experience, Encompass is uniquely positioned to offer effective and responsive services.  Allow us to work with you to resolve those burning ERP questions.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Change management is a term that is broadly used in the Information Technology realm. It’s also a concept that often drives an organization, a group of people or a process from one stage to the next. In order to comprehend the complexities of change management, the concept of change must first be understood.  Change is a period of inconsistency that reflects on the realm of evolution.

Change is human nature, it occurs in all environments-professional, personal, political, and emotional. Change is an inevitable part of life. Therefore, there is a need for a structure that will organize and categorize the vital processes of change that must take place.

In the business world, project managers are often tasked with the implementation of change management. Answering the questions- How will the change be implemented? Who should be involved with the change? What critical changes are taking place? When will this change occur? Lastly, who will be directly impacted by the change?

an image of business managers discussing change management

Change Management From A Theoretical Perspective

From a psychological perspective, change can be perceived as a positive or negative mode of thinking, a mandatory adoption from a business perspective or the determining factor in the completion of an engineering methodology. Despite the varying perspectives for the concept of change, in order for it to take place in any environment, it must be managed; henceforth the term ‘change -management’.

Change Management From A Project Perspective

At the start of most project environments, a project manager is designated to oversee the totality of the project from start to finish. The beginning stages of the project are at times outlined with milestones, deadlines, needed accomplishments, number of staff members assigned, and other information vital to reaching the project’s success. Although this occurs in many organizations, there are some cases in which the finite details are not outlined. The Complexity Theory defines the methodology of how a structure is implemented when change management is not clearly defined (Flum, & Grohe, 2006).

The Complexity Theory is described as a conceptual study of how order and structure are achieved after the occurrence of chaotic phenomena (Flum, & Grohe, 2006). The Complexity Theory was utilized and enhanced by the leaders involved in the task management of the horrific events of 9-11 (Curlee & Gordon, 2011). On a day of mass chaos, various leaders were called to order when the first airplane collided into the Twin Towers of New York City, NY. In a collaborative effort, all in-flight airplanes were forced to land at their nearest hub, due to the uncertainties of this terror attack. As various organizations scrambled to derive what was going on and how to effectively and efficiently handle the situation at hand, a theory evolved in order to bring structure and allegiance to this chaotic series of events nationwide (Curlee & Gordon, 2011).

Just as the leaders of the 9-11 attacks responded to their individual tragedies, bringing stability and direction to the many teams of firemen, police officers, air traffic controllers, and other personnel – as project managers, team leaders, consultants, and IT team members – we have a responsibility to one another to direct, structure and embrace the change that we face daily in our professional and personal lives. The blueprint to our ever-changing lives and projects may not always be mapped out for us- with the right perception and attitude, managing change can be a gift, rather than a challenge.

Curlee, W. & Gordon, R.L. (2011). Complexity theory and project management. Hoboken, NJ: Jon Wiley & Sons.

Flum, J. & Grohe, M. (2006). Parameterized complexity theory. Editors: W. Brauer, G. Rozenberg, and A. Salomaa. Heidelberg, Germany: Springer.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.