Right now, employment in the US is the highest it’s been in over a decade. That has put a lot of businesses in a tough position when hiring talented employees. More and more businesses are running into the same problem: lack of availability of capable manpower. With so much competition, your business may want to consider going down a more progressive route.

By implementing automated processes made possible with ERP software, your business can avoid the resource-intensive undertaking of searching for, hiring, and onboarding new talent ina competitive labor market. Getting rid of the mundane and repetitive tasks on your back-end will free up your workforce to take on more customer-focused tasks, ensure your business is positioned to adapt to a sudden change in your business environment, and improve your bottom line without sacrificing headcount or quality customer experiences.

Addressing Labor Market Constraints

While low unemployment is great for job-seekers, it puts businesses in a tough position when hiring new talent to help their operations expand. Couple that with employees having more bargaining power in the workplace and it’s clear that businesses not only need to improve their benefits, but their environment as well. One of the easiest ways to address the trend is to automate processes. This will free up your employees to take on more creatively-demanding and fulfilling roles within the workplace. This not only allows the employee to take on more significant tasks within the organization, but also grow professionally and receive compensation worthy of their increased responsibility and skill set. As a result, their time is more valuable and the work they produce for the company is valued more highly in the eyes of customers.

Combining Process Automation With ERP

One of the biggest buzzwords to come out of Industry 4.0 is Robotics Process Automation (RPA). However, the misleading name is enough to turn off even those who can benefit from it the most. RPA doesn’t involve any robots or mechanical components. Not only this, but it is applicable to just about any business that deals with ordering, invoicing, and data entry.

an image of light beams cnnecting at points across a city at night.

Let’s break it down by definition:

  • Robotic – an entity of being programmed by a computer to complete complex tasks. In this case, the term refers to mimicking human actions.
  • Process – A sequence of steps leading to a meaningful activity or task.
  • Automation – when a task happens automatically, i.e. without human intervention.

RPA is a business process automation technology that automates tasks through the interface a company uses to enter data in the back-end of their operations. In short, RPA initially watches a user perform a task in the GUI, then automates that task and performs it autonomously. One common application can be found in identifying important attachments in emails, like an invoice, extracting that data, and then entering it into the company bookkeeping system. This all happens automatically and in a fraction of the time, it takes a human worker to complete manually.

The Impact of RPA On Employment

While it’s no secret that many workers are skeptical of automation and fear it can lead to layoffs, the incorporation of such technology has had the opposite effect according to a study conducted by the London School of Economics. The study found that rather than a decrease in the workforce, employees were able to achieve greater productivity and work completed with the same number of people.

The same study also found that RPA technology enables a repatriation of processes in the workplace, allowing companies to bring processes back to their home soil, rather than outsourcing business processes to cheaper labor markets abroad.

The Impact of RPA on Employees

A company’s greatest resource is its employees and anything a business can do to retain top talent is in its best interest. RPA directly contributes to the benefit of employees by implementing practices that reduce the stress of a cluttered and over-managed environment. Here are a few examples:

Reduction in human error – When RPA takes over the mundane and tedious tasks involving data entry, there are far fewer instances of human error leading to blockers and errors on paperwork that must then be re-evaluated and re-submitted. With the risk of human error substantially diminished, your employees spend less time going over the same data they’ve already entered and less time thinking about what might have gone wrong after the fact. A more precise and automated workflow allows your employees to spend more time fretting overdelivering the best service to your clients.

An employee reviewing data in charts and graphs before a business meeting.

Employee Empowerment – One of the biggest challenges in retaining top talent is providing these individuals and teams with the ability to share innovative ideas and creative solutions to business challenges, to have their voices heard, and to directly impact the future of their company. Basically, they want buy-in and the ability to pursue their full potential within the company. Give them the opportunity by getting rid of the tedious tasks that can suck up most of their day with an automated workflow process.

Organization Of Your Organization – When your workflow and document management are automated, there are far fewer instances of lost documents or searching through the system for the latest iteration. Organization is one of the many byproducts of RPA. When employees aren’t spending the time to track down documents between departments, more time is made available for employees to take a measured approach to more critical tasks with more time to collect, plan, and strategize, or fit in a personalized call to a new customer or prospect you’ve been working on.

Internal Communication Improves – When the opportunity for employees to lose documents or impact another worker’s tasks is removed from the equation, relationships between coworkers improve and productive communication becomes the norm. Cleaner data and better access to their colleagues ensures that your employees have what they need to do their jobs correctly and well. Workflow automation lends itself to effective monitoring of tasks as well, so looming deadlines and tasks past due don’t contribute to office stress levels.

With improved confidence and a new sense of ownership resulting from RPA and an effective ERP software solution, both employees and businesses benefit. The result is a better service, better product, and better working environment, which pleases everyone from the management to the employee to the customer.

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm, an Epicor Platinum Partner, and NetSuite Solution Provider that offers professional services in business consulting, project management, IT support, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing the emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


It’s no secret that the manufacturing landscape is changing constantly and new technologies are emerging faster than ever. It is for these reasons that identifying which technologies will give your enterprise a competitive edge and allow it to weather the storm of disruption is essential. Adopting a unified ERP system to more efficiently connect and organize your operations is one such advantage. Here’s a list of 10 things you can do to ensure your ERP implementation is a success once you’ve identified which solution is right for your enterprise. For more info on ERP consultants, ERP implementation strategies, and more, download our free guide for 8 Essential ERP Selection Strategies.

1. Pick The Right Partner For The Job: ERP Consultants, Vendors, and Partners

Who you enlist to assist with your implementation is a crucial component of ensuring your success, if not the most important factor contributing to the outcome project.

Don’t add yours to the long line of inefficient and outright failed ERP implementations by doing your due diligence and identifying a vendor, partner, ERP consultants firm, or other organization that speaks to your needs and connects with your organization, its goals, and desired outcomes. You and your teams will likely be working with these ERP experts for months on end, so it’s important to connect not just on a professional level, but a personal one too. After all, if you’re collaborating with someone you can’t stand, there is little chance the project will survive such a strained working relationship.

Trust your partner to know how to manage the project since it’s likely they’ve completed several implementations across an array of industries. It may mean giving up some control you’re used to maintaining, but the success of your project trumps comfort, without question.

2. Pick The Right Solution For Your Situation: Not All ERP Solutions Are Built Alike

There are ERP platforms that have been around for decades and ERP solutions that were developed as recently as last year. They all offer different value for their price. Some sacrifice capability for ease of use, while others sacrifice emphasis on one enterprise need at the expense of another. Whether you want an ERP solution that is cloud-based, hosted, on-premise or one that can be all three, options exist to address your enterprise’s needs. That doesn’t mean the search for the right fit will be easy.

Are you shopping for an ERP solution geared closer to process manufacturing, discrete manufacturing, or a service you provide? It’s better to measure twice and cut once. Don’t’ waste precious resources, like time, money, and labor, on a solution that won’t address your most critical of needs. Contact ERP consultants and vendors, arrange for demos of each solution and meet with your teams to understand what they’ll need out of the final product.

3. Plan For The Future: Going Beyond Go-Live

Your success doesn’t stop once things are up and running. How will your enterprise utilize your new ERP solution of the next 5 or 10 years? Upgrades, turnover, customizations as you enter new markets, and so many more factors await as you move forward.

You need a solution that grows with your business’ trajectory, which makes it even more critical to select a solution that can accommodate that new warehouse overseas or subsidiaries on the horizon. Changing regulations and compliance requirements at local, state, national, and international levels may be something you need to consider.

Going into your selection process with a roadmap of where the organization is going over the next decade will ensure you aren’t painted into an expensive corner. Plan as far as you can to give your partners the clearest picture of your intended journey as possible.

4. Staff Buy-in: On-Boarding Makes The Difference

Let’s put this out there first: nothing ensures a business’ success more than its employees. That said, your staff need to be on board with this transition or it’ll be destined to fail before it starts. It’s natural that change, especially significant change can be fear-inducing. However, with the right approach, your staff can come to embrace the coming change. Address their apprehensions, be prepared to give concrete answers to how the new system will address employee needs and make their jobs both easier and more efficient. Getting your staff to understand why this change is coming is integral in getting them on-board with how you go about implementing.

5. Sideline The Bureaucracy: Streamline Implementation

Bureaucracy is notorious for slowing down even the most efficient processes. EPR consultants and integrators are good at their jobs when they’re allowed to operate. By getting the necessary parties involved from inception, you can avoid blockers to critical processes during implementation. This may depend on how many layers of management your organization had in place, but by clearing the channel to enable the ERP consultants to do their job without impediment, you can avoid bottlenecks and wasting precious resources in the process.

6. Establish Order: Project Roles And Responsibilities

When it comes to both in-house and external resources, making sure everyone has a clear understanding of their role and responsibilities during your ERP implementation process. Your partnered ERP consultant will walk you through the process and give recommendations on how best to delegate the workload during implementation. Ensure that you and your team know what’s going on at every stage to avoid bottlenecks and unintended setbacks.

7. An Opportunity To Redefine Your Business Processes

Your ERP consultants will likely conduct a business process review prior to beginning your ERP implementation. This is a critical time for your business to reevaluate how processes are carried out. While you may be tempted to replicate old ways of doing things on a new ERP platform, the new system enables your teams to make more efficient use of the tools at their disposal. Go back to the beginning and determine whether your organization should change the way they do things from the onset. Keep in mind, many ERP software solutions come built in with the best practices of hundreds if not thousands of businesses in related industries.

8. Emphasize Clean Data

Old SKUs, incomplete, and just plain bad customer data don’t need to follow you into a new era for your business. make an impact with a new start that doesn’t leave room for shoddy work. Ensuring your recording and data practices are clean and clear from the start is the best way to ensure the right approach to record keeping and management is in your future.

9. Don’t Cut Corners On Training

Like onboarding, your team should be in it to win it when it comes to your ERP implementation. That means they need to know the software inside and out when it comes time to use the platform. A quality ERP consultant will get your staff trained in all the right tools needed for their given role. Instill confidence in your team by giving them the best training that money can buy, your business with prosper and your staff buy-in will increase with your investment.

10. Don’t Cut Ties After Go Live

When it comes time to use the new ERP solution on your own, chances are there will be bumps in the road as you move forward. This is where your team’s training is proven and your reevaluated business processes are put to the test. Consider bringing on an ERP consultant that offers managed services and support beyond ERP implementation. Maintaining a solid professional relationship with partners can save your business a lot of unnecessary grief and precious resources in the long run. On the other end of a successful go-live, when your business hits the ground running and has a bright future ahead a good partner can enable your enterprise to take advantage of rapid development and position for expansion.

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm and Epicor Gold Partner that offers professional services in business consulting, project management, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing the emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


The Industrial Internet of Things (IIoT) has flooded manufactures with information like never before with valuable data from every aspect of operations. However, having data is only part of the solution. You need to be able to make sense of that data in your possession. Experiencing only a portion of the bigger picture can leave your business shortchanged on vital data necessary to make informed decisions on the future of your organization. ERP solutions, whether appealing to process manufacturing or discrete manufacturing operations, provide a way for businesses to make sense of the data new technology is revealing. Here are some ways you can leverage modern tech and ERP to optimize your operations.

Modern Maintenance: Prediction Preventing Predicaments with IIoT Connectivity

Utilizing modern sensing and machine learning capabilities, a true prediction is possible when it comes to maintaining your manufacturing equipment on the factory floor.

Everything from vibration, voltage, temperature, and other performance aberrations feed into analytical tools, are visualized by intelligent ERP solutions, to be translated as a set of warnings and alerts for the right set of eyes to evaluate and make a call on what action to take.

These innovative tools have proven their efficacy in reducing the instances of incidents, accidents, and breakdowns significantly. So much so, that no one can afford not to consider implementing these tools into their own operations in the near future.

An image of a factory maintenance worker adjusting a machine as part of IIoT connectivity.

Automated systems can order replacement parts if none are on-site and schedule the replacement or repair at a point resulting in minimum downtime when it comes to production.

You might be asking: well, how does this new take on maintenance affect my bottom line? Have you ever had a part break on a critical piece of equipment? What procedures are in place to replace or repair broken machinery? Intelligent and connected devices throughout the factory can set critical data point that indicates when a part is reaching end-of-life. Automated systems can order replacement parts if none are on-site and schedule the replacement or repair at a point resulting in minimum downtime when it comes to production.

That’s one example. What if an abnormally humid summer is leading to excessive heat in the workspace as well as moisture? Maybe a crucial machine is shutting down intermittently, requiring a manual restart in each case that can take a significant amount of time. You may not have known it was faulty wiring on a portion of your factory without the insight your connected devices provide. It all boils down to getting the full picture and assuming full control. A robust ERP coupled with the IIoT in a connected factory can deliver exactly that for greater efficiency.

Mastering Agile Operations For Your Enterprise with IIoT Connectivity

With an increasingly global reach for many companies, remaining connected to bases of operation near and far is of critical importance when it comes to remaining efficient.

An image of a railway control room with monitors displaying a full rail system as part of IIoT connectivity.

Properly segmenting data sets to be fed to the appropriate overseers is just one more invaluable capability of a connected enterprise.

For decades, the idea of centralized control has prevailed in energy, resources, and telecommunications industries. This philosophy is just as easily leveraged in optimizing performance in tandem with the IIoT. When it comes to manning the helm digitally, for instance on an offshore oil platform, the keyed-in, land-based operations center can communicate with their off-shore counterparts and even manipulate controls remotely with an interconnected series of software and instruments.

However, all the data being fed into a central hub from global operations can be too much for one pair of eyes. Properly segmenting data sets to be fed to the appropriate overseers is just one more invaluable capability of a connected enterprise.

Cooperative Communication And Collaboration With ERP And IIoT Connectivity

Organizing your internal operations is just as important as external components. With IIoT and ERP, that means putting the right people in the right space with the right information at their disposal.

Operating an enterprise comprised of siloed departments utilizing disparate systems is one of the biggest causes of problems in operations and one of the best reasons to switch to a unified ERP solution. These digital hairballs cause hiccups, miscalculations, bottlenecks, and so many more problems that enterprises refusing act before it’s too late find themselves gone the way of the dodo before long. Putting everyone on the same page with a clear channel of communication and access to the data they need is essential to organizational success.

An image of a table of office workers using computers, tablets, and mobile devices around a table as part of IIoT connectivity.

A robust ERP solution works to empower small teams at just about any scale and with the same tools global conglomerates utilize to place, ship and trace orders, manage and store inventory, invoice, and store useful data.

Not positioned for global expansion just yet? The same tools can be leveraged to more efficiently organize local teams and their work. In this case, organize your teams so that related roles are close to each other and don’t have to go across the room, hall, or floor to get to the person or people they need to speak with to get the job done right and right now. A robust ERP solution works to empower small teams at just about any scale and with the same tools global conglomerates utilize to place, ship and trace orders, manage and store inventory, invoice, and store useful data.

One Buzzword To Rule Them All: AI

While the term has been tossed around more than a golf ball in a dryer, AI is inseparable from any conversation regarding Industry 4.0 and the modern manufacturing process. It relates to machine learning and offers numerous opportunities to refine processes using technology that can not only tell you why what was done was done, but also the rules followed to reach the solution. AI is connected to machine learning in the sense that all AI is machine learning, but not all machine learning is AI, but Don’t let that throw you through a loop. Let’s break it down.

An everyday example of IIoT and machine learning involves something just about everyone uses at work, home, and at play: Email. As a means of communication, it’s is one way we all stay in touch through every aspect of our daily life, from reaching out to loved ones, co-workers, friends and services we hold valuable. Services like Google and Microsoft’s Outlook use powerful machine learning to identify core components of these messages and serve them to us with a high degree of accuracy when it comes to relevant content. It is estimated that Google’s machine learning algorithms are capable of filtering 99.9% of spam email from our inboxes. Beyond spam filtering, categorizing importance is another feat that machine learning tackles skillfully. By incorporating who we communicate with most, be it a person or a service, machine learning delivers messages of importance to ensure vital communications don’t have an opportunity to slip through the cracks. These technologies have been around for years now, but the latest from Google has really been a time saver for many. Smart Replies enable lightning-fast response to emails through the use of machine learning. By “reading” text for certain keywords and phrases, Google’s machine learning algorithms can generate a series of smart replies to send with the tap of a finger or click of a mouse button that speak directly to your conversation’s content.

An image of an artificial neural network concept as part of IIoT connectivity.

AI is inseparable from any conversation regarding industry 4.0 and the modern manufacturing process.

As for AI, recent discussions among groups and individuals have focused on Facebook. Both timeline feed and facial recognition AI have earned the social media giant the lion’s share of attention. An AI that omits certain bits of content in favor of others to deliver a more personalized experience has earned the company both accolades and ire. Facebook employs facial recognition, a powerful technology used to tag friends in photos posted on user profiles. However, the practice has been a contentious one that results from concerns over the collection of non-user data. Amazon’s Rekognition is a similar deep learning-based image and video analysis tool that the company says can detect, track, and analyze faces for a number of applications. However, it’s capabilities don’t end there, the software can also “identify objects, people, text, scenes, and activities, as well as detect any inappropriate content” according to Amazon.

While on the subject of Amazon, further everyday examples of AI emerge with AI-powered assistants, like Alexa, which accepts voice commands to create to-do lists, order items online, set reminders, and answer questions (via internet searches). Microsoft and Google also have iterations of AI assistants with Cortana and Google Assistant, respectively.

How AI And Machine Learning Fit Into An ERP Solution

The short answer is that they don’t. There is no direct communication between machine learning and ERP software. The two mechanisms exist as separate but necessary components of running a successful modern manufacturing enterprise. While machine learning can lend insight into how machines perform and how processes can be improved, proper ERP solutions provide the tools to communicate between departments, assign tasks to the right labor pools, and ensure the raw materials are there for the automated factory and its modern machinery to utilize. The unified system speaks to every department and presents the necessary data to make informed decisions for today, tomorrow, and far into the future.

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm and Epicor Platinum Partner that offers professional services in business consulting, project management, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing the emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


The effects of emerging technology on business are felt faster and stronger than ever before in just about every industry. Most enterprises know they need modern tech to remain competitive, but do they know which technologies are the right focus for their business? Do you?

Below is a compilation of recently released findings surrounding the topic. Find out why enterprises are integrating new technology, what sectors of their business they are most interested in growing, and what you can do in-house to modernize operations and scale at the pace of industry.

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm and Epicor Platinum Partner that offers professional services in business consulting, project management, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing the emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


Automation is hitting the food and beverage packaging industry hard, with a recent report from the Association for Packaging and Processing Technologies revealing half of the companies it surveyed substantially increasing plant automation over the next three to five years. That said, those food and beverage manufacturing professionals surveyed admitted that while they knew automation had to be adopted, they didn’t know where to begin when it came to implementation of robotics, automation, or ERP software.

a photo of a robot in a food and beverage manufacturing facility where chocolate is made.

Advances in agriculture, food, and beverage processing automation and robotics technologies have been drastically changing how these industries operate.

Advances in agriculture, food, and beverage processing automation and robotics technologies have been drastically changing how these industries operate. The benefits to progress these technologies provide are too numerous and too significant to ignore. However, the trend is at odds with the very nature of these industries, which are among of the most highly controlled and restrictive in the world. This is one of the main reasons these manufacturers have only now been able to build momentum in modernizing operations.

Jonathan Wilkins, marketing director at EU Automation attributes the shift to the decrease in implementation costs as well as improved performance provided by more refined technologies in the sector. These manufacturers are ready to adopt new technology now that it has been proven to offset the rising costs of raw materials and the energy required in production.

Food And Beverage Manufacturing Advice From The Experts

Nigel Smith, CEO of industrial robotics specialist firm TM Robotics, has some choice advice for those in food and beverage manufacturing looking to adapt their operations alongside the rapidly changing manufacturing landscape. By incorporating the latest in robotics and advanced automation technology these enterprises can improve performance and overall value. Smith highlights a few key factors that will boost potential ROI and minimize the headaches associated with integrating new systems into existing infrastructure.

Plan With Purpose

No two systems are the same. Whether canning kombucha or creating ready-made meals on an assembly line, assessing the specific needs of a food and beverage manufacturing operation prior to implementation is essential. The right robots and associated hardware to compliment them will make or break your automation efforts. The software powering the backend is an often-overlooked element to consider, as well. Operating systems for your robotic workforce, trained human counterparts, and ERP software all come together to create a manufacturing floor working with precision, driving productivity and optimizing operations. Once the creation of goods is complete, what about distribution and order fulfillment? additional components of the sales cycle come into play long after your goods are packaged and ready to go. The right technology to compete in a modern distribution environment is essential, as well.

a photo of glass beer bottles on a bottling line in a food and beverage manufacturing brewery - encompass solutions.

Whether canning kombucha or creating ready-made meals on an assembly line, assessing the specific needs of your operation prior to implementation is essential.

 

When it comes to installation, designers and consultants need to think beyond the process, like their manufacturer, to understand the importance of consistency, compliance, and presentation. Partnering with the right system integrators and ERP consultants and managed services can make or break manufacturers’ modernization efforts.

Personalize Performance

Once you’ve completed the broad strokes of selection, you’ll need to zero-in on the supplementary components of your plan to really drive ROI.

food and beverage manufacturing in a grain sorting plant

Calibration is another key component that needs to be considered and deemed precise when handling products to ensure waste is kept to a minimum.

Let’s say you’ve got the SCARA machines to pick and place ingredients for each batch in your process, but do you know which grippers to use to ensure minimal damage of those ingredients? What about the right vision system to properly identify those ingredients or potential defects? Calibration is another key component that needs to be considered and deemed precise when handling products to ensure waste is kept to a minimum. These details are exactly why food and beverage manufacturers looking to modernize should work with experienced and reputable integrators and consultants to bring operations up to competitive pace.

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm and Epicor Gold Partner that offers professional services in business consulting, project management, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing the emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


The mass migration of businesses to the cloud is well underway and how we treat, track, and measure data is at the forefront of everyone’s mind. That said, with increased innovation comes increased disruption and an enterprise needs flexibility more than anything to weather the storm. Utilising enterprise performance management (EPM) software can help businesses weather disruption and prevail where unprepared enterprises succumb to the consequences of uncertainty.

Encompass solutions presents NetSuite EPM, ERP, and CRM solutions

With increased innovation comes increased disruption and an enterprise needs flexibility more than anything to weather the storm.

  • How are we performing?
  • How are our systems holding us back?
  • Where could we be with a better way of doing things?

These are some of the questions businesses should be asking themselves. Are You? Knowing where you stand is only half of the battle but, once you’ve established position, where do you go from there? NetSuite’s enterprise performance management (EPM) solution is the answer to enterprises that want to understand when, where, and how to adjust to a rapidly changing landscape. While some businesses can fall into the trap of over-customization, rigid systems, and outdated legacy software, those utilizing a modern EPM cloud solution consistently outperform their counterparts who resist modern sensibility.

With the benefits of industry-leading best practices, comprehensive financial close and reporting capabilities, and the ability to adapt in an environment wrought with transformation, your enterprise can persevere well beyond the competition with the ability to:

  • Optimized financial reporting — with the ability to adapt more quickly to requirements as they change according to regulators, your business is equipped to deliver expedient and accurate insights to stakeholders.
  • Reinforce planning with accurate and unified data — it’s time to do away with siloed spreadsheets, manual processes, and reports that don’t deliver key data. With planning unified across your entire enterprise, forecasting, modeling, and agile response to change put you in a position to act, rather than react.
  • Comprehensive reporting from the top down — by utilizing the NetSuite EPM cloud solution, the need for multiple reporting systems is eliminated. With reporting standards at local, state, federal, and international levels built into the system, you can rest assured that your reporting data is accurate, complete, and the most current information available.
  • Direct change using EPM — whether your enterprise is making the move to the cloud, operating in multiple environments with a hybrid approach, or overhauling how the business operates, a proper EPM platform provides reliable and accurate data.
  • Incorporate advanced and emerging technologies into operations — While early iterations of EPM solutions focused solely on being the unified answer to tedious spreadsheets and offer a more comprehensive approach to analysis, current EPM solutions allow you to utilize technology like AI and machine learning to enable faster and more efficient decision-making.

Want to know more about latest advancements in EPM and more from NetSuite? Get in touch with Encompass Solutions consultants today to identify the key benefits of a unified solution to your enterprise. We can walk you through the entire process, from identifying needs to implementation and beyond.

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm and Epicor Platinum Partner that offers professional services in business consulting, project management, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing the emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


A concept coined by Douglas Adams in his famous science-fiction novel, The Hitchhiker’s Guide To The Galaxy, the Someone else’s problem (SEP) Field masks objects and concepts. According to Adams:

An SEP is something we can’t see, or don’t see, or our brain doesn’t let us see, because we think that it’s somebody else’s problem…. The brain just edits it out, it’s like a blind spot. If you look at it directly you won’t see it unless you know precisely what it is. Your only hope is to catch it by surprise out of the corner of your eye.

In the field of social psychology, SEP goes by another name: the bystander effect. The phenomenon revolves around the concept that an individual is less likely to help someone in need or solve an existing problem in direct correlation with how many other people are present.  In this case, the larger the number of bystanders, the tendency for the individual is to believe someone else has taken the agency to get things under control. The individual is, therefore, less likely to lend aid.

 

A photo of a woman covering her eyes. encompass solutions erp and business consulting.

Someone Else’s Problem is a dangerous concept to underestimate or allow to become established as the status quo.

Other Factors Contributing To SEP

Some other concepts that come into play are the ambiguity of the problem at hand, group cohesion, or how close the social ties are between members of a group, and the diffusion of responsibility. That last concept is perhaps the most significant of the three, whereby the individual in question may believe the responsibility lies solely on other group members or that those individuals are assumed to have already addressed the problem.

The Harm Of SEP In Business

When it comes to business, the concept of SEP can emerge with significantly detrimental results. When it comes to the operations of an enterprise, Someone Else’s Problem is a dangerous concept to underestimate or allow to become established as the status quo.

Playing games of tag on tasks within a department or between departments can choke a business’ efficiency and mishandle resources when they can be put to more efficient use. For example, try to assign a list of tasks for your team to tackle as a whole and a list of tasks for each individual member. Team members will consistently take on the individual tasks first and consider the broader tasks as secondary priorities.

What if one, or several, of the team tasks, is a blocker for one, or several individuals’ tasks? who takes the initiative to resolve the issue(s)? Who in your organization has the visibility and understanding to prioritize and delegate essential tasks? Being able to prioritize accordingly and assume ownership is essential in keeping the business functioning at peak performance. The problem is a common one and, fortunately, the solution an accessible one.

Keeping SEP At Bay

The good news is SEP doesn’t have to be a plague upon your business. According to social psychological research, the most effective solution emerges in the reinforcement of teamwork and forming of strong bonds between coworkers. A business’ investment in the employee also tends to lead to their reciprocated investment in the company. Issues that can be detrimental to the business are viewed as detrimental to the individual by association. In this way, the issue isn’t kicked further down the road or ignored altogether as SEP, because, while not everyone may have the ability to address the problem, they are invested enough to acknowledge it needs to be addressed, resolved, and learned from.

Once your team is functioning together and understands working towards the success of the business is an investment in their own success, you can focus on reinforcing strategies for collaborative problem-solving. Quality training along with clear workflows and processes play important roles in keeping SEP at bay. A quality ERP solution can also provide the essential visibility and task management capabilities a business needs to avoid the pitfalls of SEP peril.

Having the right tools on-hand, a procedural plan of action, and an answer to ” It’s Someone Else’s Problem” is the best way to keep your business SEP-free before the phenomenon can take root within your workforce.

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm and Epicor Gold Partner that offers professional services in business consulting, project management, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing the emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.