ERP has been around for almost as long as the internet, pagers and bag phones helping businesses standardize processes, increase efficiency and sales through access to data. Epicor ERP has been able to keep pace with the changing needs of businesses (that bag phone was a little clunky) and has incorporated social business functionality reflecting the way employees are incorporating technology into their personal lives. According to Nick Castellina of Aberdeen Group “organizations that have implemented this approach to ERP saw over twice the improvement in profit margins over the past two years of organizations that have not implemented social ERP.”

The key benefit of Social ERP is collaboration. This goes for organizations that are housed in one building or across the globe. As we all know, Al Gore single-handedly invented the internet but in most cases, collaboration is extremely beneficial to a business. Allowing employees access to data with the necessary tools and infrastructure is the first step to this collaboration. Once employees have the data the next step is to analyze the data (independently and collaboratively) and create a pathway to turn this robust information into a plan that can benefit your business.

Social ERP in Epicor can take many forms including the ability to tag conversations, products, projects, customers, equipment, etc. This collaboration creates a central location where all stakeholders can easily access current information and over time you create a database allowing you to avoid previous mistakes and learn and continuously improve with more efficient processes, higher quality products, and services, better profit margins.

Get-Collaborative-Image

The Benefits Of Social ERP

Here are a few stats compiled by Aberdeen Group regarding businesses that have incorporated Social ERP:

  • A decrease in decision-making time of 28% versus 21% for those without social ERP.
  • A decreasein business processes time of 11% versus 9% for those without social ERP.
  • Met internal schedules 95% of the time versus 90% for those without social ERP.
  • Had employees that exceeded performance metrics 58% versus only 36% for those without social ERP.
  • Over the 2 years these statistics have been gathered, Businesses improved profit margins 19% versus 9% for those without social ERP.

The stats are clear (bag phones were good but smartphones are better). Social ERP increases collaboration, efficiency, and profits. Contact us today about implementing a social ERP solution for your business.

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm, NetSuite Solution Provider and Epicor Gold Partner that offers professional services in business consulting, project management, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing the emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.


The Benefits Of Working With An ERP Provider

This sounds ridiculous on the surface, yet most of us are guilty of attempting to do it all on a daily basis. When it comes to working, it is easy to become distracted by the things that are not the focus. This includes everything from accounting, marketing, facilities management, human resources, technology or a hundred other things. On occasion, we all have an epiphany and realize we would be better off letting those who are experts do what they do best. Not only does it take the burden off of you to learn how to do yet another job, but it also allows you to focus on what you do best. In this case, the contractor will typically execute quicker, more efficiently and cost-effectively than you could have. In addition, experts can see the future (except for Beck winning a Grammy. Nobody saw that coming – especially not Kanye), avoiding pitfalls and putting a system or process in place that enables growth. This will allow you to maximize your investment in the areas that fall outside of your expertise but are needed for growth. Below is an outline that will help you determine if you need to work with an ERP provider and how to get the most out of your vendor, specifically your certified Epicor Platinum Partner and ERP provider.

na image of a team of erp provider, erp partners, and erp consultants

Can I do the job myself?

Define the project

  • Goals (sometimes requirements)
  • Budget
  • Timeline
  • Benefits of the project and perhaps even ROI
  • Champions
  • Naysayers
  • Entitlement
  • What are the problems I’m trying to solve
  • Where is my pain?

Define the resources

  • Internal skill sets
  • Available capacity of internal resources
  • Can I borrow from other departments?  This is good, cause there may be limited culture or communication issues if we use internal people from other departments.

Define the holes

  • Skill sets
  • knowledge (industry or product)
  • team building ability
  • time (you might have the right people, but they’re all too busy, or managers won’t release them)

OK, so we need help—where can I get it?

Define the help needed

Define how long you need help

Define where you want the help to work

Define how closely you want them aligned and absorbed into your company and culture

Define the nature of the relationship

  • Contracted for project life
  • Contracted on an hourly/daily basis for specific tasks

Research where the help can come from—the Internet, references from users groups or professional organizations

  • Vendors
  • Independent firms
  • “one-man shops”

Qualify experience, willingness, availability and back-up staff

Will the vendor have access to executives-how often

OK, so we found help, how do I launch them?

Tell them why they were hired

  • Tasks
  • Responsibilities
  • Why they want the work

Talk to your vendor-identify:

  • Terms of service
  • How to change the terms of service
  • How does the vendor get measured & paid
  • How does the vendor raise issues and problems and to whom
  • What are the vendor’s role and place on the project team
  • How will you review the vendor’s work
  • What are the vendor’s documentation responsibilities?
  • What collateral do you expect the vendor to have/develop/bring with them

Work with the vendor to develop and agree upon

  • Project plan-they should have direct input to their part
  • What is the vendor to deliver, how and when
  • What tracking and reporting the vendor is responsible for
  • Work authorization documents
  • Change order documents
  • How often to report hours/ send invoices

Share the project metrics defined in 1. above

OK, your vendor is the expert and you hired him to be the expert, so why aren’t you listening?

Don’t second guess your choice, or them

Second opinions should be disclosed

Promote whatever corporate cultural relationship and inclusions are possible

A sidebar of bullet items that vendors bring to the table.

Knowledge of product specific feature/functionality

  • What’s a standard product
  • What needs customization
  • where are the switches

Knowledge of industry best practices

Knowledge of how to do a project successfully

  • He’s been doing them and getting out alive for a while now…
  • Where to get more help
  • When to stop digging the hole

How to work within the framework of what you bought

  • What you should not modify (change, customize or custom build)
  • How long it will take

Separating Needs/Requirements from Entitlements?

  • Defining business issues as separate from workflow or work process issues
  • Will the INFORMATION (not data) be there?

as your national and neighborhood ERP provider, we are here to help if you decide you need assistance with the implementation of your ERP. Contact us today and let us know what level of service you need so you can get on with doing everything else.

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm, NetSuite Solution Provider and Epicor Gold Partner that offers professional services in business consulting, project management, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing the emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.